Three Itemised Billing Charges (merged threads)

rev_henry

HGLTsuperstar wrote: »

I'm on an 18/12 contract but have heard nothing from 3 about this change - is it across the board to all subscribers? I haven't had this month's bill yet so is it likely to be sent out with that?

Mine was sent out separately, and a guy at 3 has just told me they were sent out between the 4th and the 18th of this month, so looks like you're not getting one. Quite a few people haven't had one, they don't seem to be sending them to everyone for reasons best known to themselves. What do you mean by an 18/12 contract?

rev_henry

That reminds me, I think we can safely assume that everyone who is getting a letter has got one now, based on what the manager at 3 has just told me (see my previous post).

loonygooner

Hi,
Can anyone give an example template for the e-mail to 3?

Would help a simpleton like me....

jasonwatkins

loonygooner wrote: »

Hi,
Can anyone give an example template for the e-mail to 3?

Would help a simpleton like me....

ok, this is quick and dirty. Someone else could probably do better

Account Number: XXXXXXXX
Phone Number: YYYYYYY

Dear Sir,

I am writing to you with reference to the recent letter I have received regarding Three's change to per-minute billing for all calls under a minute.

This change will be extremely detrimental to my overall phone usage so I must inform you that, under section 10.1(d) of your terms and conditions, I am giving you 30 days notice to cancel my contract and to not charge me any addtional fees.

Please confirm this and issue my PAC code at your earliest convenience.

rev_henry wrote: »

That reminds me, I think we can safely assume that everyone who is getting a letter has got one now, based on what the manager at 3 has just told me (see my previous post).

Do you think it's feasible that they'd ask people to produce the letter as proof ?

Essentially trying to weed out those who are trying to blag it i suppose.

rev_henry

Its possible but I seriously doubt it. They're not denying the letters have been sent out so I don't see how they could or would. I wouldn't worry about it, but would definately keep the letter.

rev_henry

loonygooner wrote: »

Hi,
Can anyone give an example template for the e-mail to 3?

Would help a simpleton like me....

There are a couple of excellent ones on about p17-18 of this thread. And my own one (which is a modified version of someone elses!) is on p20something. Sorry I'm not more help!

jasonwatkins

rev_henry wrote: »

Its possible but I seriously doubt it.

I would assume that the people who haven't yet received a letter must be on the texter price plan.

But then the guy in my 3 shop told me the per-minute change had been rolled out on all price plans.

So if someone hasn't gotten a letter, it could just be that it simply hasn't arrived yet.

Chuffy

This is pretty much the letter I sent to Three regarding my wife's Three mobile:

3 Customer Services,
Hutchison 3G Uk Ltd,
PO Box 333,
Glasgow,
G2 9AG

Dear Sir/Madam,
Re: Account Number xx
Mobile Number 07xx
Further to your letter dated 5 August 2008, please accept this letter as my intention to end the above contract within one month of the date of your letter under the terms and conditions of the contract.
I have checked my last two bills and the changes to the way you charge calls will be detrimental to me and therefore under Section 4.1(b)(ii) I am eligible to end my contact early without penalty (Section 10.1(d)).
I have attached the relevant sections of the terms and conditions.
I would also be grateful if you would supply me with my PAC.
Many thanks for your assistance in this matter.
Kind regards,






4. Variations to your agreement or prices Pay Monthly Customers
4.1 We may vary any of the terms of your agreement, including our Price Plans, on the following basis:

1. any updated Price Plans and new terms will be available on our website and on request to 3 Customer Services;
2. if you are a Pay Monthly Customer, we will let you know at least one month in advance if we decide to:
   1. discontinue your Price Plan; or
   2. make any variations to your agreement which are likely to be of detriment to you; or
   3. increase the fixed periodic charges for your Price Plan (if applicable) by an amount which is more than the percentage increase in the Retail Prices Index Figure (or any future equivalent) in any twelve month period.

You can end the agreement for such variations as explained in Section 10. Subject to the above, you will not be able to end the agreement if such variation or increase:

1. is due to changes to the law, government regulation or licence which affect us; or
2. relates solely to Additional Services; or
3. relates solely to Add-on(s) (if applicable to you).

10. Ending this agreement and Disconnection of 3 Services
Pay Monthly Customers
10.1 You may end this agreement in the following ways:

1. In certain circumstances under our Returns Policy. You may need to get in touch with 3 Customer Services to arrange Disconnection.
2. You can end the agreement during your Minimum Term (if you have one – this will be stated in your Price Plan) by giving notice to 3 Customer Services at least 30 days before the date you want to end the agreement. However, you must pay us all the Charges you owe, plus any Cancellation Fee for your Price Plan (as set out in the Price Guide).
3. On 30 days' notice, outside the Minimum Term. You can end the agreement if your Price Plan does not contain a Minimum Term, or if you want to end the agreement at the end of your Minimum Term or any time after your Minimum Term has expired, provided you give notice to 3 Customer Services at least 30 days before the date you want to end the agreement. (A Cancellation Fee will not be charged.)
4. Within one month of a detrimental variation to your agreement. You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Price Plan) which is likely to be of detriment to you. You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of that month once we receive your notice. (A Cancellation Fee will not be charged.)

I highlighted the relevant parts in the letter. Sorry the numbers are out (blame Firefox).
They denied receiving it, but I used the contact section on the website and got a reply within about 10 minutes. Got put through to Varun in Customer Options, he tried to convince me stay (failed), agreed my wife could cancel and sent through the PAC. All very pleasant.
Her contract ends 22 September 2008. I think she'll be taking another contract with Three as although they can be appalling, she's never had a problem.
So my question is: is it possible to use refer a mate and Quidco?
Do I go through Quidco, then paste the new URL?

rev_henry

And also people on mix and match, for whom the per minute charge already applies.
Yes thats also possible.

rev_henry

Chuffy wrote: »

This is pretty much the letter I sent to Three regarding my wife's Three mobile:

3 Customer Services,
Hutchison 3G Uk Ltd,
PO Box 333,
Glasgow,
G2 9AG

Dear Sir/Madam,
Re: Account Number xx
Mobile Number 07xx
Further to your letter dated 5 August 2008, please accept this letter as my intention to end the above contract within one month of the date of your letter under the terms and conditions of the contract.
I have checked my last two bills and the changes to the way you charge calls will be detrimental to me and therefore under Section 4.1(b)(ii) I am eligible to end my contact early without penalty (Section 10.1(d)).
I have attached the relevant sections of the terms and conditions.
I would also be grateful if you would supply me with my PAC.
Many thanks for your assistance in this matter.
Kind regards,






4. Variations to your agreement or prices
Pay Monthly Customers
4.1 We may vary any of the terms of your agreement, including our Price Plans, on the following basis:

1. any updated Price Plans and new terms will be available on our website and on request to 3 Customer Services;
2. if you are a Pay Monthly Customer, we will let you know at least one month in advance if we decide to:
   1. discontinue your Price Plan; or
   2. make any variations to your agreement which are likely to be of detriment to you; or
   3. increase the fixed periodic charges for your Price Plan (if applicable) by an amount which is more than the percentage increase in the Retail Prices Index Figure (or any future equivalent) in any twelve month period.

You can end the agreement for such variations as explained in Section 10. Subject to the above, you will not be able to end the agreement if such variation or increase:

1. is due to changes to the law, government regulation or licence which affect us; or
2. relates solely to Additional Services; or
3. relates solely to Add-on(s) (if applicable to you).

10. Ending this agreement and Disconnection of 3 Services
Pay Monthly Customers
10.1 You may end this agreement in the following ways:

1. In certain circumstances under our Returns Policy. You may need to get in touch with 3 Customer Services to arrange Disconnection.
2. You can end the agreement during your Minimum Term (if you have one – this will be stated in your Price Plan) by giving notice to 3 Customer Services at least 30 days before the date you want to end the agreement. However, you must pay us all the Charges you owe, plus any Cancellation Fee for your Price Plan (as set out in the Price Guide).
3. On 30 days' notice, outside the Minimum Term. You can end the agreement if your Price Plan does not contain a Minimum Term, or if you want to end the agreement at the end of your Minimum Term or any time after your Minimum Term has expired, provided you give notice to 3 Customer Services at least 30 days before the date you want to end the agreement. (A Cancellation Fee will not be charged.)
4. Within one month of a detrimental variation to your agreement. You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Price Plan) which is likely to be of detriment to you. You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of that month once we receive your notice. (A Cancellation Fee will not be charged.)

They denied receiving it, but I used the contact section on the website and got a repl within about 10 minutes. Got put through to Varun in Customer Options, he tried to convince me stay (failed), agreed my wife could cancel and sent through the PAC. All very pleasant.
Her contract ends 22 September 2008. I think she'll be taking another contract with Three as although they can be appalling, she's never had a problem.
So my question is: is it possible to use refer a mate and Quidco?
Do I go through Quidco, then paste the new URL?

You're one of the lucky ones who started the contract before they supposedly changed their t&cs last October. They're letting people who signed up before then cancel with very little hassle.