📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Virgin Media Retention thread

15681011205

Comments

  • I was on a 2mb connection with NTL at £24.99 and phoned up asking directly what they would do to keep me and they offered me 1 month free and then 6 months half price. I tried pushing for more but he said that was the most he could offer. Guess I'll just have to phone again in 7 months time.
  • deefadog
    deefadog Posts: 2,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I must be the unlucky one!

    I tried this last night, they would not budge! iron maiden lady!!

    I just reduced from 2mb to 1mb - £17.99

    Will be switching phonme and internet to BT asap, there loss!

    I bet then they'll beg me to stay and give me a huge discount!!
  • I wonder why everyone is getting a different reply? I have a 1MB which was costing £17.99 (minus a discount of £2) and when I enquired about upgrading to 2MB and quoting Bulldog, Tiscali, Plusnet et al I was told that they could only offer me 1MB for £9.99. I wanted a 2MB deal but obviously settled for the 1MB saving £72 p.a. Happy, but still a little confused....
    If I had 8 hours to chop down a tree, I'd spend 6 hours sharpening my axe
  • deefadog
    deefadog Posts: 2,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I was just unlucky, i know from people working there that, the "savers" team have to get a certain amount of points each month, if they get the full load they can just ignore people!

    No doubt when i leave they will try their hardest, but to be honest it's like discrimination, to give other people a cheaper deal then other with no apparent reason!

    Maybe i have a case :)
  • gtz101
    gtz101 Posts: 593 Forumite
    I currently am coming towards the end of my NTL broadband contract.

    was looking to cancel it, phone them up, they said they will offer 2mb service for £19.99 .

    Still not good enough. 1. they lied to me and said if you go on ADSL max.support through their line is 1mb.

    this was no ttrue when i checked it , it was 2mb. so they lied.

    19.99 is too much when you can get it for £14.99
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    Ring 'em again and speak to someone else. I got 2mb BB with ntl for £15.50.
  • gtz101
    gtz101 Posts: 593 Forumite
    hansi wrote:
    Ring 'em again and speak to someone else. I got 2mb BB with ntl for £15.50.

    you got 2mb broadband from NTL for £15.50 per month for 12 months?????
  • gtz101
    gtz101 Posts: 593 Forumite
    Update:

    I called them up again as I wasn't happy with the 2mb broadband for £19.99 for 12 months. This time I was offered £12.50 per month for 6 months. They said I can call back after 6 months to see what else they could offer then. I think this sounds better. :)

    but still someone got 2mb BB for £15.50 ? Are you sure you havent also got NTL telephone and Cable TV, because they may offer lower price for people who have other services with NTL.
  • Do these tactics work for business users too? We pay LOADS and its for our shop BB and phone, no telly or anything. Our bills are £50 a month not including calls. We don't download much but our shop website it up with ntl too. ANY advice would be most appreciated!!!!! :D
    Laughing at my ancient signature...voodoobaby now 10 years old:eek:


  • Mrs_T_5
    Mrs_T_5 Posts: 81 Forumite
    phoned ntl yesterday and simply said that we are recieving no discounts on any of our services and are weighing up the costs of moving - ie sky for tv bt for phone etc and simply said what can you offer
    they immediatly offered an upgrade to 1mb - cos it hadn't happened yet and reduced the cost from 17.99 to 9.99
    i then mentioned the tv and said that we had analogue base pack for 3,50 a month but wern't sure about the mess and chew of turning digital so theyt said they would give us the analogue for free - saving 3.50 so we now only pay 10.50 phone rental and 9.99 bb
    a saving of 11.50 a month for 12 months for a 15 minute phone call
    brill result !
    mrs t
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.4K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.3K Work, Benefits & Business
  • 599.6K Mortgages, Homes & Bills
  • 177.1K Life & Family
  • 257.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.