The-Bed-Shop.com

M+S_C

Having had the same problems as all other posters on this forum with this outfit we were fortunate enough to cancel our order and receive a refund in time. However my wife has returned from hospital after having an operation to find that the company are now claiming we received the goods (the delivery driver tried to force us to take it but we didn't). They threatened county court action within 48 hours citing "good reason" for believing we received the furniture. I dont know what this good reason was...

The threat came within an e-mail from the infamous Michael who now operates his business dealings from a g-mail account. Stay well clear from this company, they have no customer service number and are a bunch of ill mannered oafs.

msdevon

Amazing what the threat of legal action does!!

One week after I issued a claim for my money back through the court system online, I received another top and set of drawers and surprise surprise they were faulty as well. This delivery was totally out of the blue and was not previoualy arranged with all the rigramole of the other one where I was to be offered an appointment - in practice a rude girl phoned and said that's when they will be there if it's not convenient - tough. I immediately took photos and emailed the Furniture Company. I was offered a complete replacement unit 'within 7 working days.' Seeing as '5 working days' took almost 2 months last time I declined. I have now been offered a refund 'within 5 working days' and the removal of all the goods now amounting to 3 boxes and a large package 'within 10 working days, we will telephone to arrange an appointment'. That old gag again.

I will await the refund and see how long it does take.

Somebody somewhere is obviously afraid of being taken to court.

cromogenia

Thanks spuds and summerisle for your advice on cancelling orders.
I cancelled my order and received a full refund without any problems.
The e-mails I received from the bedshop were polite and accurate so I cannot say whether they are a good or bad company especially with regards to the delivery of goods.
With reference to the bedshop. For me they need to be more accurate with regards to whether a product is in stock or is not, they need to give accurate leadtimes so that people realise they maybe waiting months for an item and they need to improve their customer services/communications with regards to telephone calls.

gwynge

Bed shop are absolute cowboys. Owe us some money for a cancelled order.

Issued a summons in November. They didn't respond so now have requested judgement be made against Glacier Furniture Ltd and have issued a warrant for recovery of the debt. All through the https://www.moneyclaim.gov.uk website.

Will post back when progress (or not)

msdevon

Well they collected all the bits last Thursday. Their website said Friday but they came on Thursday. I am now waiting for the refund. Fingers crossed.

Yes their emails are always polite, they just don't do what they say in them!!

gwynge

Well, the bailiffs were called in (cost as extra £55 to issue the warrant) and last week a cheque turned up for the full amount (original cost + £25 summons fee + £55 warrant issue fee).
The Bed Shop (or Glacier Furniture Ltd) now have a CCJ against them which should help their credit situation no end

Incidentally I have an issue with Vodafone where they wouldn't replace a faulty handset and have just issued a summons against them too.

I love this stuff. The small claims system is perfect to combat the injustices forced upon us by monolithic and/or disorganised and/or naughty organisations. I've used it multiple times and haven't lost yet.

hollydays

there is athread asking for peoples experiences of small claims-give them another mention!

michael_h_reed

I placed an order for Bunk beds on the 15th January 2009 - as of today - 20 April 2009 still no beds. Their website stated 14 days gauranteed delivery and I have sent them screenshots. they claim its 14 days once they are ready to ship... go figure. they have constantly lied to me in emails and on their support website. They are offering a refund now but 3 months on my daughter is still sleeping withough a proper bed and I dont want to have to wait another 1 or 2 months for another company to deliver? PLEASE DO NOT EVER ORDER THROUGH THESE COWBOYS.
I am about to go on an internet wide review and log as many compaints and bad reviews aout them as possibel.

The-Bed-Shop.com
Service = -10 TERRIBLE, HORIBLE, WORSTE COMPANY WHO LIE CONSTANTLY
DELIVERY - STILL WAITING 3 Months after the 14 day gaurantee

Please can you link to this post from as many sources as possible. the more people that link from more places the more people will see this, lets try get this post above them in google search. Maybe then they will act and start delivering (in more ways than one)

Below are there answers...NOTE the Mid April stock.......:mad:
16/01/2009Paid 16/01/2009DispatchedDear Michael Reed,

Your order has been confirmed with our suppliers (Joseph International) and they will be delivering your purchase direct. Joseph International will be in touch shortly to arrange a delivery date with you. Their delivery service is guaranteed within 14 working days (not including weekends and bank holidays). Please note that your purchase has not yet been dispatched, only confirmed, and will only be dispatched once delivery has been arranged by Joseph International. If Joseph International have not been in touch within 14 working days then please contact us. Please do not contact us before the 14 working days as we wil not be able to help you.

Kind Regards,

The Bed Shop.09/02/2009DispatchedDear Michael Reed,

Your order has been confirmed with our suppliers (Joseph International) and they will be delivering your purchase direct. Joseph International will be in touch when your order arrives into stock (see date shown below) to arrange a delivery date with you. Their delivery service is guaranteed within 14 working days (not including weekends and bank holidays) of new stock arriving. Please note that your purchase has not yet been dispatched, only confirmed, and will only be dispatched once delivery has been arranged by Joseph International over the phone. If Joseph International have not been in touch within 14 working days of new stock arriving then please contact us. Please do not contact us before the 14 working days as we will not be able to help you.

Expected Stock Arrival Date:

end feb

Kind Regards,

The Bed Shop.25/02/2009DispatchedDear Michael Reed,

Your order has been confirmed with our suppliers (Joseph International) and they will be delivering your purchase direct. Joseph International will be in touch when your order arrives into stock (see date shown below) to arrange a delivery date with you. Their delivery service is guaranteed within 14 working days (not including weekends and bank holidays) of new stock arriving. Please note that your purchase has not yet been dispatched, only confirmed, and will only be dispatched once delivery has been arranged by Joseph International over the phone. If Joseph International have not been in touch within 14 working days of new stock arriving then please contact us. Please do not contact us before the 14 working days as we will not be able to help you.

Expected Stock Arrival Date:

mid march

Kind Regards,

The Bed Shop.25/02/2009DispatchedDear Michael Reed,

Just to confirm our telephone conversation today, your bunk bed is due into us mid March for delivery to you at some point w/c 16th March. We do apologise for the inconvenience caused by this and appreciate your patience. I can confirm the option for a full and immediate refund is always open to you should you decide to opt for it. I hope this email clears up any outstanding queries you may have.

Kind Regards,

The Bed Shop.23/03/2009DispatchedDear Michael Reed,

Your order has been confirmed with our suppliers (Joseph International) and they will be delivering your purchase direct. Joseph International will be in touch when your order arrives into stock (see date shown below) to arrange a delivery date with you. Their delivery service is guaranteed within 14 working days (not including weekends and bank holidays) of new stock arriving. Please note that your purchase has not yet been dispatched, only confirmed, and will only be dispatched once delivery has been arranged by Joseph International over the phone. If Joseph International have not been in touch within 14 working days of new stock arriving then please contact us. Please do not contact us before the 14 working days as we will not be able to help you.

Expected Stock Arrival Date:

Mid April - really sorry for the delay.

Kind Regards,

The Bed Shop.

michael_h_reed

Just got off the Phone to the bed shop.....
Spoke to a James on 0845 643 2564
I begged him not to fob me off but could not help because he is sales and cannot help.... Thanks

michael_h_reed wrote: »

I placed an order for Bunk beds on the 15th January 2009 - as of today - 20 April 2009 still no beds. Their website stated 14 days gauranteed delivery and I have sent them screenshots. they claim its 14 days once they are ready to ship... go figure. they have constantly lied to me in emails and on their support website. They are offering a refund now but 3 months on my daughter is still sleeping withough a proper bed and I dont want to have to wait another 1 or 2 months for another company to deliver? PLEASE DO NOT EVER ORDER THROUGH THESE COWBOYS.
I am about to go on an internet wide review and log as many compaints and bad reviews aout them as possibel.

The-Bed-Shop.com
Service = -10 TERRIBLE, HORIBLE, WORSTE COMPANY WHO LIE CONSTANTLY
DELIVERY - STILL WAITING 3 Months after the 14 day gaurantee

Please can you link to this post from as many sources as possible. the more people that link from more places the more people will see this, lets try get this post above them in google search. Maybe then they will act and start delivering (in more ways than one)

douglasscottcraig

22/4/09

I placed an order for a bunk bed in Dec 08 - chased up once before delivery finally came. Bunk bed ladders soon fell apart and in doing so scratched the wood + the mattresses we ordered were good quality but were too high for the bed safety rails.

Subsequently have emailed The Bed Shop approximately 15 times trying to get either replacements (agreed date of delivery - failed to deliver - chased up - no stock left in Joseph) and in the end decided to return the bed. They would not refund until Joseph collected - again 'within 2 weeks' bed will be picked up - various more calls to TBS (not interested Josepsh issue to collect) until picked up 4 weeks later.

Currently at the stage of waiting to get the refund from TBS - now 3 weeks since Joseph collected - TBS assured me payment would be immediate after collection.

In summary ordered in Dec 08 and now end of April - whilst bed has gone I have still not got any money back.

What a poor business this place is - I would recommend you do not go near this company. I will be visiting their premises shortly to collect my refund one way or the other. Also appreciate someone else's comments regarding contacting the Trading Standards. DO NOT TRADE WITH THIS COMPANY !!! You have been warned:mad:

summerisle2001 wrote: »

I wish I had read this before ordering with these clowns. First they debited my card twice (thankfully refunded).

It is now 7 weeks since my order for a bunk bed (Joseph International - supplier) and i am still waiting. The phone is constantly engaged and their store number is dead - not a good sign. I have emailed and told them i am contacting Liverpool Trading Standards and want to cancel my order as i didnt think my kids would be sleeping on mattresses on the bedroom floor for this long!!!!!

Stay well clear of these cowboys!!!!!!!!:mad:

P.S. Just got the particulars of the Director through Companies House so he'll be getting a nice letter on Monday