The-Bed-Shop.com

Vivergo

Here's the lasted update from TBS :whistle: I've asked them to chase my order. I think that's the least they can do.

"Joseph Intl are currently working through all of there back orders and hope to have them all completed by Mid February. With Kind Regards, N***** (Customer Service) The Bed Shop, Unit 12, Glacier Buildings, Harrington Road, Brunswick Business Park, Liverpool L3 4BH Email: [EMAIL="contact@the-bed-shop.com"]contact@the-bed-shop.com[/EMAIL] Website: www.the-bed-shop.com"

Vivergo

And another reply from TBS -

"As your order is so old i would assume your delivery can be no more than 2 weeks away. I have tried calling today but was told they will be in touch with you IMMEDIATELY when they know what day theyre in your area."

If it was my company, I'd be speaking with suppliers and telling them to get thier act together or loose the business. Let's see what happens! :mad:

rosiechoueka

I have been having a TERRIBLE time with this outfit. They delivered a wardrobe to me at the start of October. Parts of it were damaged. After a long dispute over whether or not TBS were obliged to do anything about it, they agreed to send me replacement parts. The replacement parts turned up - but were for the wrong wardrobe, so we sent them away again. Since then TBS has been EXTREMELY obstructive, denying that they sent the wrong parts, then saying that the parts wouldn't arrive back for several weeks, and most recently going completely silent on me.

I have now got to the stage where I am about to issue court proceedings against them. TBS - if you are reading this - please take note - it would be in your interests to give me a full refund AND come and pick up the wardrobe from me as soon as possible. :mad:

sarchasm

Sorry to hear you guys are having such a hard time. For what it's worth, I found that threatening to get in touch with the OFT sped up my order (and the subsequent replies) no end, although I appreciate this might not work for everyone.

It certainly seems like a little time in court might do wonders for TBS...

summerisle2001

I wish I had read this before ordering with these clowns. First they debited my card twice (thankfully refunded).

It is now 7 weeks since my order for a bunk bed (Joseph International - supplier) and i am still waiting. The phone is constantly engaged and their store number is dead - not a good sign. I have emailed and told them i am contacting Liverpool Trading Standards and want to cancel my order as i didnt think my kids would be sleeping on mattresses on the bedroom floor for this long!!!!!

Stay well clear of these cowboys!!!!!!!!:mad:

P.S. Just got the particulars of the Director through Companies House so he'll be getting a nice letter on Monday

msdevon

I have been having problems with this shower since December. I ordered a sideboard on 4th Dec for Xmas, it didn't come until 30th Dec and it was faulty, the boxes were damaged, the delivery company were rude on the phone when they arranged the delivery and then the guys more or less threw the stuff in the room and beat it quick, I think they were annoyed I couldn't help them in and they had to walk about 15 paces from their van. I sent photos and their 'Managing Director' Michael said that it was a manufacturing fault and they would replace the faulty items within 5 working days. To date they have not, despite me sending numerous emails and recorded delivery letters as advised to me by Trading Standards. I asked them to resolve the matter by replacing the faulty items or to remove the 3 large boxes which are in my way and refund my money. I have now issued a summons through the Court to get my money back.

I have a lovely new kitchen finally after moving house last summer and which is all but complete except for the gap in my dining alcove where a sideboard should have been since mid Dec and I can't finish unpacking stuff from the house move as I have nowhere to put it. I am totally, absolutely fed up with these time wasters who take your money and abuse your trust. I am disabled and can ill aford to lose the money and the stress of it all has made me worse.

I can only reitterate what everyone else has said, steer clear of this lot and don't let them get away with it.

cromogenia

I visited the shop , talked to the person there and not long afterwards ordered a bed via the internet (when we were ready to order it). Only when I was browsing (2 weeks later) did I come across this information.
I am obviously now concerned about the outcome of my order.

According to the bedshops terms and conditions they have a right to charge you up to 25% of the total paid if you cancel before (I think?) 60 days. Is this valid or are you entitled to a full refund within the 60 days as well?

I am not sure whether to cancel or to let it run to 60 days and then cancel.

Can you or anyone give me some advice,
Thank you

summerisle2001

cromogenia wrote: »

I visited the shop , talked to the person there and not long afterwards ordered a bed via the internet (when we were ready to order it). Only when I was browsing (2 weeks later) did I come across this information.
I am obviously now concerned about the outcome of my order.

According to the bedshops terms and conditions they have a right to charge you up to 25% of the total paid if you cancel before (I think?) 60 days. Is this valid or are you entitled to a full refund within the 60 days as well?

I am not sure whether to cancel or to let it run to 60 days and then cancel.

Can you or anyone give me some advice,
Thank you

You're entitled to a full refund - check the Consumer Protection (Distance Selling) Regulations 2000

spuds_2

Cromogenia, here is the relevant section about cancelling from the Consumer Direct website:

http://www.consumerdirect.gov.uk/after_you_buy/buying_at_home/returning-cancelling/#named5

If you wish to cancel, I would give Trading Standards a ring and explain and I am sure they will guide you through it. Ring the Consumer Direct number:

08454 04 05 06

jungle1

I ordered a Joseph bunk bed from The Bed Shop in November. The website suggested the lead time would be 2 weeks. Having placed the order I was sent an email stating a month; December came and went and I grew suspicious. After chasing the bed shop they said they'd now been told by Joseph that it would be 2 more weeks. Needless to say I felt less than enthused by this new timeframe, and decided to contact Joseph myself (contact details are on http://www.josephinternational.co.uk/). Initially they weren't keen to speak to me as they deal direct with retailers, but when they realised my plight they were very helpful. Interestingly they stated that the lead times were way out and that they never gave the bed shop any indication that delivery would be that quick - I would be waiting at least another month and a half; They also said that they have lots of problems with that company. Given that credit card protection only lasts for 60 days there was no way I was taking a risk - I cancelled my order with them and received a refund (that was the most efficient part of their whole operation!). A tip to get through to them - call the fax number as they answer that!! Anyway, my advice would be to cancel your orders. In this climate it's not worth the risk of losing your card protection when your order goes past 60 days.