The-Bed-Shop.com

sarchasm

Having spoken to Michael by email (and pointing him to this thread as explanation for why I wanted to cancel), my order has now been cancelled. Nothing's shown up on my card as an outgoing payment so I'll give it a few days and keep you posted as to what happens.

Depending on the responses to this thread I may well re-place my order from the-bed-shop as it does - at least from what Michael's said - seem as if he's turned around the business somewhat. What do you kind people think?

MichaelLB

sarchasm - I can confirm your order has been cancelled as you requested and refunded in full immediately. If you wish to re-order from us after being reassured of the above please feel free.

marleyboy

I too am sceptical, im curious how Micheal knows 3 cutomers who use a forum anonymously, why select a few posts in regards. The 2 OPs mentioned have not replied to this forum, whereas most MSErs, dealing with an issue on MSE, are more than happy to return to state the matter is resolved.

Rest assured that any other customers whom dont recieve the service, are EVEN more likely to add a comment on this thread.

Im all for giving MichealB the benefit of the doubt, but until I see further postings (good or bad) regarding the company, I inevitably remain sceptical.

MichaelLB

hollydays - We did apologise to the customers? And as you can see have offered them financial compensation. We have recently established a new company (Glacier Furniture) following our recent move into a brand new warehouse in Glacier Buildings (hence the name) to run the internet side of our business as we we also have stores on the high street which we run as two seperate entities.

marleyboy - I know the 2 customers who have had bad experiences with us as to be fair they are rare at our company and when they do happen everyone knows about them. I have helped to handle the above situations. I can't understand why you're sceptical, why would be post negative reviews about our company, if that is what you are implying? I understand this thread is now in the limelight but I'm confident that our service has improved so much that this thread can now only benefit us. I hope the two customers return to this thread to post their version of events as I know everything I've said is factual and fair. If I ever needed to, I could post proof.

omen666

marleyboy wrote: »

I too am sceptical, im curious how Micheal knows 3 cutomers who use a forum anonymously, why select a few posts in regards. The 2 OPs mentioned have not replied to this forum, whereas most MSErs, dealing with an issue on MSE, are more than happy to return to state the matter is resolved.

Rest assured that any other customers whom dont recieve the service, are EVEN more likely to add a comment on this thread.

Im all for giving MichealB the benefit of the doubt, but until I see further postings (good or bad) regarding the company, I inevitably remain sceptical.

Anothewr !!!!!!! donkey, someone with 2k in posts should at least hread the posts efore they post.

It was stated earlier that Michael was only aware of this thread as a member cancelled their order based on this thread and pointed him here. Lets not jump to conclusions son and read the !!!!!!! thread.

:mad::mad::mad::mad:

marleyboy

omen666 wrote: »

Anothewr !!!!!!! donkey, someone with 2k in posts should at least hread the posts efore they post.

It was stated earlier that Michael was only aware of this thread as a member cancelled their order based on this thread and pointed him here. Lets not jump to conclusions son and read the !!!!!!! thread.

:mad::mad::mad::mad:

Thread read, I actually posted in this thread over 3 Months ago, if you first learn to practise what you preach, you would know that!!!!!

Still I repeat, I REMAIN SCEPTICAL!!!!!! That ISNT jumping to conclusions, suggest you look up the word "SCEPTICAL" in a dictionary, before YOU jump to the wrong conclusions Son!

omen666

I know what the word sceptical means re-read the post before they were taken away and you will see what i mean

SchoolTeacher0118

Thought I'd better reply having seen the comments following my initial posting. I did eventually get a refund at the end of July (after umpteen emails threatening legal action etc.). Initially they were trying to say they had to collect the items before issuing the refund. I wasted two days (over and above the days wasted waiting for delivery) waiting for the delivery company to collect and then them not turning up. When I pointed out distance selling regs in great detail and got my credit card company involved they did process the refund (we still had the goods).

After much to-ing and fro-ing and tall tales being told, the original delivery company finally collected the furniture on 3rd September (they initilly delivered in May).

When the delivery company collected they blamed the whole saga on The Bed Shop saying that the company owed them thousands and they were being paid in unwanted stock (such as our damaged stuff). Not sure of the truth of this obviously!

I hope The Bed Shop have got their act together - from our experience it could not have been much worse! I've just counted up - there were 50 emails exchanged between us and the shop, not counting the recorded delivery letters sent to both them and the credit card company!

hollydays

If I was owed money,I wouldn't continue to do work for them,sounds a bit fishy.

spuds_2

Thanks for the update. I hope the other customers will confirm the outcome of their dealings with this company.