B.A - British Airways - Bad Attitude.

Sssssss

why is everyone being so hard on the OP, I too would be pi55ed if I had to ask 3 times! It's no good saying he should have done this or that, that is not the point, he was there as a customer and the staff didn't do their job and sounds like gave him attitude as well.

dmg24

themightyjack wrote: »

More annoyed that beer swillig yobs were given priority over a thirsty child. BAD!

More annoyed that a parent could not get off his a*se to fetch a drink for their thirsty child. :rolleyes:

gunsandbanjos

uktim29 wrote: »

The way people get treated is always a refelction on the way they treat others. If you find this experience all the time Bluejake, it will be something to do with the way your behaving with the people serving you!

Absolutely, i work in a restaurant and if i'm busy, the lovely, courteous customer is going to get served quicker than the surly !!!!!! who treats me like a piece of crap. Just the way it is. Manners cost nothing. And you may think you are being polite, but body language is very important too.

Tozer

babs98 wrote: »

My experience of BA is similar to the OP's. BA cabin crew spending all their time with a bunch of drunken salesmen and ignoring all the other passengers. As the flight had been delayed 6 hours everyone was stressed out. The final insult was when the drunks were given priority at US Immigration because they had a connecting flight to catch. The only US airline I have flown with is Continental and their cabin staff were excellent - the noticeable feature being that they were mature ladies not bimbos. I have also flown with Ryanair whose staff were all polite.

Your experience with Continental is unusual. In my experience ALL US carriers (and most airlines that do the transatlantic legs - other than Air New Zealand in my experience) are dire.

Continental fly ancient aircraft - increasingly narrow body. If I had a choice, I would fly BA or VS any day. That said, my last trip to the US was with VS and they weren't particularly impressive.

claz

themightyjack wrote: »

B.A Have the WORST cabin crew of all the airlines! I have never known such a bunch of snooty, stuck up fools! Grrrrrrrr! Anyone else has an appauling service with B.A?

Just flew back and have to say that their over-made up light attendants are just really ill mannered, forgetful and downright RUDE!

OP is it fair to tar every BA cabin crew with the same brush? In my experience you can often get a small percentage of people in an organisation who are unhelpful however, the majority of employees are more than happy to help.

I echo what other posters have said in that i would have just got up and asked for a drink after 10 mins

You obviously feel you have been treated badly can i have whether you have complained. WHenever i have been treatedly badly i have coplained and approximatly 80% of the time i have had a response and even sometime a freebie!

Oh and my final comment is this: air hostesses are not glorified waitresses they are highly skilled and well trained to deal with customers on the aircraft but also have the skills beyond any normal person to cope in an emergancy. I am sure that if your child had begun to choke on his dinner and they had dislodged it then you would not be posting on this board, drink or no drink!

superflygal

Precisely Claz.

Cabin crew undergo 6 weeks training prior to starting their flying jobs. They then undertake on the job training. 'Airheads' do NOT make the grade.

If the aircraft suddenly entered an emergency situation, and the crew had to prepare the pax for a crash landing...Would the OP be so aggressive towards them then? I think not.

As someone quite rightly said; if you thought BA were rubbish before you flew with them, why did you choose to fly with them a second time? If I think a company is rubbish, I don't use them again. It's simple.

Finally, was it a longhaul flight? If it was shorthaul, the crew would either have already served you drinks (by the time your child needed water) or they would have been on their way down to you.

SFG x

Tozer

superflygal wrote: »

Precisely Claz.

Cabin crew undergo 6 weeks training prior to starting their flying jobs. They then undertake on the job training. 'Airheads' do NOT make the grade.

If the aircraft suddenly entered an emergency situation, and the crew had to prepare the pax for a crash landing...Would the OP be so aggressive towards them then? I think not.

As someone quite rightly said; if you thought BA were rubbish before you flew with them, why did you choose to fly with them a second time? If I think a company is rubbish, I don't use them again. It's simple.

Finally, was it a longhaul flight? If it was shorthaul, the crew would either have already served you drinks (by the time your child needed water) or they would have been on their way down to you.

SFG x

Agreed. Has to be said in respect of the BA 777 which crash landed at BA, I have heard nothing but praise for the flight and cabin crew.

themightyjack

superflygal wrote: »

Precisely Claz.

Cabin crew undergo 6 weeks training prior to starting their flying jobs. They then undertake on the job training. 'Airheads' do NOT make the grade.

If the aircraft suddenly entered an emergency situation, and the crew had to prepare the pax for a crash landing...Would the OP be so aggressive towards them then? I think not.

As someone quite rightly said; if you thought BA were rubbish before you flew with them, why did you choose to fly with them a second time? If I think a company is rubbish, I don't use them again. It's simple.

Finally, was it a longhaul flight? If it was shorthaul, the crew would either have already served you drinks (by the time your child needed water) or they would have been on their way down to you.

SFG x

So you condone staff being rude to paying customers?


Who was aggressive to the trolly dolly? Were you there?

The way a near disaster was handled has nothing to do with the bad service I experienced! What a stupid comparison.

superflygal

You still haven't answered my question, The Mighty Jack:

Was it a LONGHAUL or SHORTHAUL flight?

SFG x

thatsfabulous

Well if that "trolly dolly" wasnt there there wouldnt have been a flight!

At the end of the day no matter that company/airline there are people with good and not as so good customer service and maybe you found someone who wasnt as good as they should have been however depending on the flight and wheather is was a short haul or long haul flight the crew may have been busy and although serving passengers food/drink is what is done on flights the priority is safety and following airlines pocedures. You say they were "strutting" down the isles for all you know the crew could have been very busy doing something safety related or something had BA need the crew to do I.e paperwork before landing. Yes you should not have needed to have asked on more than one occasion however i think you should look at the bigger picture you dont know the ins and outs on the flight and also we are all human.