B.A - British Airways - Bad Attitude.

dmg24

uktim29 wrote: »

The way people get treated is always a refelction on the way they treat others. If you find this experience all the time Bluejake, it will be something to do with the way your behaving with the people serving you!

Completely agree with this.

I love flying. I do think that the food is awful, but I buy something from Pret at the airport, so have my own little choice of meal. Sometimes I'll buy enough for two, and share with my neighbour! Considering how cheap flights are now, I am amazed at how much people expect?

In the majority of cases, I have very good experiences of the airline crews. I get whatever I want from them (within reason ), because I am polite and treat them like human beings. In fact on the way back from my recent trip to the US, I got on so well with them that I was invited out with them on the night of the return flight!

As when dealing with anybody in the service industry, treat them as you would wish to be treated yourself. It is quite clear that this is where the OP and bluejake are going wrong.

bluejake

uktim29 wrote: »

The way people get treated is always a refelction on the way they treat others. If you find this experience all the time Bluejake, it will be something to do with the way your behaving with the people serving you!

Just not true. Some companies, some industries have well deserved bad reputations and some are noted for good customer service. The bad ones are nothing to do with people deserving bad service and bringing it on themselves. In fact they share the same customers.

However, often a characteristic of those companies with appalling service is there is a culture of staff blaming customers for the bad service they receive. Blaming customers when you work in a customer service industry is like the captain of a sinking ship blaming the sea.

You probably just haven't flown enough. If you did you will experience the service the airlines are infamous for.

uktim29

It is true. Every time you fly you obviously have already decided in your head you'll get bad service. It's this mental attitude often portrayed through body language that will be causing this. 70% of all communication is non verbal. The amount of times on here I read "I was perfectly polite", with 70% of communication being non verbal it's very easy to be rude without saying anything, people often don't even know their doing it although attitude or preconceived ideas causes it.

Customers can be rude. It's simple observation and fact (not blame), It's nothing like a captain blaming the sea! Your dealing with humans not robots or the ocean. It's not unreasonable to expect the customers to put some effort in with being nice.

By the way I've flown plenty of times and don't get the service you describe. Which is why I believe it's unique to you.

babs98

My experience of BA is similar to the OP's. BA cabin crew spending all their time with a bunch of drunken salesmen and ignoring all the other passengers. As the flight had been delayed 6 hours everyone was stressed out. The final insult was when the drunks were given priority at US Immigration because they had a connecting flight to catch. The only US airline I have flown with is Continental and their cabin staff were excellent - the noticeable feature being that they were mature ladies not bimbos. I have also flown with Ryanair whose staff were all polite.

themightyjack

Some wit said somethign about B.A not being complained about...

http://www.complaintsboard.com/complaints/british-airways-c11660.html

MMMMMMMMMMM:rotfl:

themightyjack

uktim29 wrote: »

It is true. Every time you fly you obviously have already decided in your head you'll get bad service. It's this mental attitude often portrayed through body language that will be causing this. 70% of all communication is non verbal. The amount of times on here I read "I was perfectly polite", with 70% of communication being non verbal it's very easy to be rude without saying anything, people often don't even know their doing it although attitude or preconceived ideas causes it.

Customers can be rude. It's simple observation and fact (not blame), It's nothing like a captain blaming the sea! Your dealing with humans not robots or the ocean. It's not unreasonable to expect the customers to put some effort in with being nice.

By the way I've flown plenty of times and don't get the service you describe. Which is why I believe it's unique to you.

I've also flown plenty of times with many different airlines, I have never been treated so badly as this time round.

uktim29

themightyjack wrote: »

Some wit said somethign about B.A not being complained about...

http://www.complaintsboard.com/complaints/british-airways-c11660.html

MMMMMMMMMMM:rotfl:

The most recent comment:

"257 days ago by Sofiane Said:-"

But then how many customers do they get a year!

themightyjack

uktim29 wrote: »

The most recent comment:

"257 days ago by Sofiane Said:-"

But then how many customers do they get a year!

You tell me, you seem to know everything else. :rotfl:

RadoJo

themightyjack wrote: »

B.A are well known for offering a bad service to passengers, this is a prime example of their inabilty to provide good service

This makes me wonder why you flew with them if customer service is so important to you? I don't doubt that there are airlines with better reputations, but if you choose an airline which you already think are bad, maybe your expectations were a little high which has resulted in increased annoyance on your part?

themightyjack

RadoJo wrote: »

This makes me wonder why you flew with them if customer service is so important to you? I don't doubt that there are airlines with better reputations, but if you choose an airline which you already think are bad, maybe your expectations were a little high which has resulted in increased annoyance on your part?

More annoyed that beer swillig yobs were given priority over a thirsty child. BAD!