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Archives for April 2021

BBC Good Food Magazine Subscription Price Hike
This info might be useful if you get a letter with a very large increase in price for a magazine subscription from Immediate Media Company. I have had a subscription for the BBC Good Food magazine for several years, paying £16.99 every six months by Direct Debit for six monthly print issues delivered to my home. This…
Customs charges for online order from EU?
Does the Royal Mail charge any fees for collecting import duties from the EU? I bought some clothing from an online retailer and have the option of forwarding the package with UPS or another carrier which will likely come through the Royal Mail. Edited to add: Found something of an answer from Google. The Royal Mail…
Boots advantage card
Hi, hope this makes sense. I can remember in the past being able to pay for some items with points and some with money. As long as the points balance covered the items in full. I know that I can not part pay for an item with points. For example, I have 2 items. One is £12 and the other is £25. I have £28 of points. So I…
Will Amazon accept a return on opened air freshener items such as this?
In this case they are simple gel type air fresheners with a peel off top, each in a separate box. I've opened 3 out of 6 of the boxes, retrieved the other 3 boxes but not not 2 out of 3 the sticky paper peel off tops, so I've put something similar over the top. Would Amazon accept a return in that condition? I can't use…
Loyalty card apps
I've searched but cant seem to find anything so can anyone point me in the right direction of an app that stores all your loyalty cards on your phone? I am frequently caught out by not having a particular card with me when out and about and kick my self when I could have earnt some points on a purchase. Theres one called…
MEX REWARDS
Hi there, Had a cold caller at my house (Nottingham area) offering a free MEX Reward which supposed to give you discount for major retailers. You get an app and you just scan it as you shop! It costs £5 a month or if you switch to one of their utilities providers you get it for free! I went through with it giving some of…
Now Debenhams is full of trashy clothes...
...where I shop!? Obviously I knew Debenhams was in administration but I was still buying bits and bobs from there, had an order in my basket ready to purchase this morning and the website has been revamped to trash.com. By that I mean 'Boohoo' and 'NastyGal' being the main brands. I want the nice jewellery (Mood/Jon…
Shop CCTV
Hi I hope everyone is well. I'm not sure if this is the right place to ask, but I'm hoping someone could give some advice. I complained about an issue to a shop, which could be confirmed through their CCTV. When I asked for CCTV to be checked, after a couple of days I was told the following by the manager: "The hard disk…
Matalan - Confused!
I placed an order with matalan last weekend and received my confirmation email that payment had gone through (it had) and that I need to wait for shipping email. Looked at my online banking today and I had more money in there than what I thought.... I went through my transactions and there is no matalan payment, despite…
Jewellery - worth much/anything?
We're tidying up as we're moving house and I came across a late aunt's neclace which my Mum gave me to take to London to get valued. This was just before the pandemic, I've not been to London since (used to work there) and have been made redundant since then so yeah, no time soon. It's from Mappin and Webb, which I…
Love2Shop vouchers - is the expiry extended by exchanging for gift cards online?
I have some £200 Love2Shop vouchers that I got from work which need to be used by September this year which is fine, but don't see myself using them by then...I'm hoping to buy a flat next year so would be great to put towards furniture or even a short break somewhere through BuyAGift (not sure if I want to do it this year…
Amazon parcel just arrived when I haven't ordered anything
Just had the Amazon bloke drop off a Prime parcel correctly addressed to me despite the fact that I haven't ordered anything recently and haven't had any emails from them about a delivery. I have no idea what's in the box. Suggestions please as to where I go from here?
Help obtaining refund!
Morning. I returned online purchase to a supplier (trainers) 6 weeks ago. Have acknowledged receipt of item, and just keep advising me that the refund is "being processed" but nothing ever materialises. Keep advising me to allow more time. Being fobbed off daily. Can see from Twitter that I am not the only one having…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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