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Archives for April 2020

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Next Refunds
How long is it reasonable to have to wait for a refund in the current circumstances? I returned an online purchase to Next, and they say that they processed my refund on 7 April 2020. That was over three weeks ago now. I have been in touch with them on their Facebook page and by email and each time they say they are…
Buy One Get One Free Off Everything at Shoezone including Clarks & Sketchers
Buy one get one free off everything at Shoezone includes big brands like Sketchers, Clarks, Hushpuppies, Levis
Vanilla MasterCard gift card
My partner bought me an £100 vanilla gift card as you’re supposed to be able to spend them where ever they expect MasterCard. I’ve tried online on 3 different places like, boohoo, riverisland and also Vivian Westwood site. I’ve put the details in as a card with the cvc as it says to do online and still won’t let me use it.…
Is BrandAlley legitimate?
Has anyone bought from them? They seem to have been around for a long time and I have found a small number of reviews online suggesting that the site sells superfakes (i.e. high quality counterfeits). Majority of the reviews seem positive though, with most complaints being about long shipping times. Is it too good to be…
Help and advice for purchasing goods online.
Hi everyone, Anyone know any good resources for educating people about how to shop online safely? Regards, David.
Debenhams Shop Gift Cards
I have an in store Debenham Gift card. Is there any way that it can be used on line seeing as the shops are currently closed and of course they are now under administration.
free trial hack
Top tip for free trials that require credit / debit card details. 1. Register for free trial using a credit / debit card2. Immediately after registering go to the cancellation page and cancel your subscription; it is often easier to do a Google search which normally gives a direct link.3. Your card details will then…
Supermarket top up cards
hi there, anyone know if any supermarkets have top Up cards /gift cards which can be ore loaded to help someone who struggles with money? Thanks in advance x
Debenhams goes into administration – what it means for online orders, returns and gift cards
Department store chain Debenhams has fallen into administration for the second time in a year – though the company will continue to trade online and says it aims to "reopen and trade as many stores as possible" once restrictions put in place due to the coronavirus pandemic are lifted... Read the full story: 'Debenhams goes…
Return label printed but can't get to Post Office
Hi, I hope this isn't a stupid question! I am exchanging a pair of shoes for another size and the company have provided a free pre-paid "Tracked 48" label for the return but I can't safely get to a Post Office. Would it still be delivered OK if I put it in the post box? It's low value, the 48 hours isn't critical and the…
Fridge-Freezer Delivery to Apartment
Apologies if a similar question has been posted before but in short my Fridge-Freezer is on its last legs, it will keep stuff frozen/chilled but only just (Thermometer reads -4 to -5 Deg C in the Freezer with the it set to its lowest temperature setting). I have had a look at all the usual places (AO, Currys etc.) for…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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