Debenhams goes into administration – what it means for online orders, returns and gift cards

in Shop but don't drop
11 replies 2.4K views
Former_MSE_NaomiFormer_MSE_Naomi Former MSE
519 Posts
Second Anniversary First Post I've been Money Tipped! Newshound!
MSE Staff
Department store chain Debenhams has fallen into administration for the second time in a year – though the company will continue to trade online and says it aims to "reopen and trade as many stores as possible" once restrictions put in place due to the coronavirus pandemic are lifted...

Read the full story:

'Debenhams goes into administration – what it means for online orders, returns and gift cards'
OfficialStampgif
Click reply below to discuss. If you haven’t already, join the forum to reply.
«1

Replies

  • booshyabooshya Forumite
    20 Posts
    10 Posts First Anniversary
    There was an item on ITV News about this on Wednesday. They went to Westfield's store (on the outskirts of London) and showed that the store there had already been stripped of all it's stock.


    Yesterday I went past our local Debenhams store, and guess what, that too had all its stock stripped from the store.
    In contrast, the local John Lewis store which is also closed at this time had only removed it's most expensive items (presumably for security reasons), but most of their stock still remains in store.

    The mutter from the gutter is that Debenhams owner, Celine, who took them over this time last year in a prepack administration agreement, is now planning on selling all it's stock valued at £10,000,000's via it's online platform, and once it's gone, so will Debenhams be.
  • edgexedgex Forumite
    4.2K Posts
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    ✭✭✭✭
    It makes sense to move the stock from branches to their warehouses, & then be able to sell it online.
    Debenhams tends to be more clothing based than John Lewis, & so that may be easier to move. Have to see what Next does, if they also move stock from stores back to the warehouse.
  • tofu-eater_3tofu-eater_3 Forumite
    19 Posts
    Sixth Anniversary 10 Posts Combo Breaker
    What do you think?Do you think it would be risky to order something from them now?
  • PollycatPollycat Forumite
    31.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    ✭✭✭✭✭
    What do you think?Do you think it would be risky to order something from them now?

    Have you read the article in the original post?
    Have you read what it currently says on Debenhams website?
    Are you willing to wait up to 9 working days for your order to be delivered?
    If you ordered something and needed to return it, are you willing to return it by post?
    Personally, I'm just deleting all the emails they send to me on a daily basis.



  • weegielynzweegielynz Forumite
    9 Posts
    Part of the Furniture Combo Breaker First Post
    Has anyone heard what will happen to the paper Reward vouchers you get with your Debenhams card statements in the post? You can't usually use them online, only in-store, so are these now worthless until/unless stores open up again? 
  • PollycatPollycat Forumite
    31.8K Posts
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    ✭✭✭✭✭
    Has anyone heard what will happen to the paper Reward vouchers you get with your Debenhams card statements in the post? You can't usually use them online, only in-store, so are these now worthless until/unless stores open up again? 

    Does it say anything on their website?
    The link is in my earlier post.
  • 3packages3packages Forumite
    1 Post
    First Post
    MoneySaving Newbie
    Website confirms amount on my giftcards. Then immediately says “insufficient funds”. 
    Is this just a scam to stop me spending them? 
  • weegielynzweegielynz Forumite
    9 Posts
    Part of the Furniture Combo Breaker First Post
    Pollycat said:
    Has anyone heard what will happen to the paper Reward vouchers you get with your Debenhams card statements in the post? You can't usually use them online, only in-store, so are these now worthless until/unless stores open up again? 

    Does it say anything on their website?
    The link is in my earlier post.
    Thanks, there wasn't anything about this on their website, but I've just received an email from Debenhams, quoted below:

    Your reward vouchers will be accepted in Debenhams stores when they re-open
    Any reward vouchers issued to you in January 2020 that expire before Debenhams stores re-open will be accepted in the first month following stores re-opening.
  • SallylouiseSallylouise Forumite
    2 Posts
    First Post
    MoneySaving Newbie
    Wedding  suits were paid for and ordered for hire but the wedding has been cancelled. We have contacted Debenhams and they said we had to wait for the store to re-open. This was before they went into administration, will we still get our money back it’s over £300
Sign In or Register to comment.
LATEST NEWS AND DEALS