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Praise, vent & warnings

Archives for December 2018

The drowned barking dog incident.
Apologies if this is posted in the wrong section. Was reading this old article recently. https://www.telegraph.co.uk/news/uknews/law-and-order/11619859/Pilot-drowns-neighbours-dog-as-it-would-not-stop-barking.html My personal view is that all cruelty to animals is abhorrent. However, a barking dog can serverely impact the…
Shafted by House of Fraser!
I've ordered a designer T-shirt, a luxury scarf, and two higher-end make-up items from House of Fraser online. Do I have an order confirmation? No Do I have an estimated delivery date? No Do I have a dispatch email? No Do I have anything but the Paypal alert that I've dropped an absolute bomb on products from a company…
Was I expecting too much?
Am I expecting too much from people working in supermarkets? Yesterday I popped into my local Tesco superstore to see if they had any Christmas puds as I quite like these and often buy a few when they are reduced just after Christmas. I couldn't find any so I asked a shop worker I saw walking around and who was wearing a…
Scam advert on FB for Niffler necklace
Hi, I have recently joined to get advice on how a fake advert and in turn it’s page selling the item can be closed down. A FB advert is linking to a website claiming that they are selling a niffler necklace. It appears to be an advert business page called I Love Movies and has a link to a website. The selling website is…
Sainsbury internet order- sale items not `reserved`
My internet order arrived this evening without the baking trays ,wok and magazine I had ordered. Apparently there is no system for ` reserving ` the items ordered online so very disappointing. It appears beyond their capabilities to marry up the perishable goods with the cooking equipment. Even the adviser told me that…
Disgusting Action by Lloyds Bank
Yesterday, BoPsie photographed her xmas money from her dad and deposited it securely through her app on her smart phone thing! Well today, Lloyds have the pleasure of filling her boots with the money and we are going to liquidate it into wobbleade! How good is that!
Utter dire service - myHermes, 5 weeks and still not resolved !!!
By far the worst service I have ever had. 21 Nov - Parcel was "delivered" on 23 Nov - Recipient notifies me parcel not arrived. I raise a support case with myHermes who share the GPS details that are over a mile away from the delivery address. Over the course of the next few weeks they repeatedly keep telling me to wait a…
Raisin savings 12 day wait & rejection
Was notified after close of business on 20th December by e-mail that application for B&C savings account was rejected. Send e-mail and also proof of identity and letter of explanation, along with other copy documents special delivery to arrived on Monday 24th December. Despite Raisin signing for this that morning, there…
M&S Abroad, trousers unwearable, impossible to complain.
I bought a pair of black jeans while traveling in Kualar Lumpur. They were the most expensive jeans I've ever bought, but I'm very tall and live in Cambodia and so have trouble finding the black denim which is kind of my look. I the next day I wore them and all over these little threads pulled, like little cotton loops…
Justmylook.com
Used this website as they were coming in a good price. I added two items to my basket and they add 24 of a FREE product! Why would I want 24 items! And now I'm being told it was MY MISTAKE. I don't thinking so! There is something wrong with YOUR WEBSITE and I will have to PAY to return these items. UNHELPFUL and MACHINED…
My turkey
Well i wont be buying a golden bronze turkey from Iceland next year. Got the large one and when out of wrapper noticed the breast was small. there was a large distance between breast and legs. a huge cavity of nothing. I did not have to stuff in stuffing as i just laid on the cavity. The weight must have been all on the…
baa humbug - home delivery/collections
santa not called , rung them up , quote "cancelled as there was a clause in his contract" milkman not been yet dustmen running late as per usual
Speedy Passport Renewal
Lunchtime Wed 20 Dec - applied online to renew my daughter's passport, uploaded photo etc. As we live quite close to Peterborough, we dropped her expired passport off at the passport office in the city centre that afternoon. 2pm Mon 24 Dec - new passport arrives.
IWOOT Christmas Delivery deception.
Advertised as being delivered before xmas if ordered before 20th December. I ordered on the 18th. Emailed me today with estimated delivery between 28th and 31st December! Spoke to "Lizi" on live chat who said this was worse case scenario. I pointed out if that was the estimate I'd have to assume it wouldn't turn up and…
Muscle Food Problems
Anybody else having problems with Muscle Foods? They took £99 from our account this week for an order we didn't place. They have sent us 2 x Christmas Turkey packs that we did not order or require. Their customer service team is "too busy" at the moment but, I have spoken to my bank and raised a Visa dispute on this but,…
Currys / Team KnowHow - lies, scams and incompetence
Be careful ordering anything from Currys - we've had a series of terrible experiences with them, if you're thinking of ordering from them online, you're in for a rough ride. About 3 weeks ago we ordered some appliances from them, and paid for delivery & installation. They gave us a delivery time and date, I took half a day…
Unsolicited Goods from China
Hi, in sept I received 7 pairs of socks from China that I hadn’t ordered. My credit card statement arrived the same day, showing 8 transactions from China at approx £35 per pair. I contacted bank credit card fraud to tell them, and was asked to return socks to China and send bank a scan of post office receipt when done. To…
Old Orange PAYG tariff? Beware
The Orange web site has been shut down for some time, but there must still be people like me on old Orange tariffs. If you are one, and you go into an EE store to top it up, then beware. Do not let the shop assistant change the SIM in your phone for a new one. Instead of just topping up my account, the assistant swapped my…
Very.com false pretenses
I ordered Christmas presents and a new fridge on very.com using their credit facility, part of the reason I felt comfortable making such a big purchase was a banner telling me if I order over £300 I can buy now pay later, giving me 12 months interest and cost free. However they are now expecting a £25 a month minimum…
Argos - at my wit's end
In brief, I ordered an overlooked from Argos for next day delivery. It failed to turn up over the following three days. I rang and cancelled the order and was told I would receive an email to that effect and a refund in 3-5 days. No refund in the time specified. Rand Customer Services and was told the Refunds department at…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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