Sainsbury internet order- sale items not `reserved`

janb5

My internet order arrived this evening without the baking trays ,wok and magazine I had ordered.

Apparently there is no system for ` reserving ` the items ordered online so very disappointing.
It appears beyond their capabilities to marry up the perishable goods with the cooking equipment.

Even the adviser told me that several customers went without their turkeys

Will now use another supermarket.

forgotmyname

How will any store know that your about to order something?

With only a few left on the shelf and a customer in store picks up the last item. How can they reserve it for you if you have not ordered it yet?

izzitme

In Tesco the orders for home delivery are only seen on the day of delivery (except for turkey advance orders at Christmas).


There is no way of knowing what may, or may not, be in stock on the day of picking.


I would assume that all the dot com operations work in this way, but a "dark store" will probably have better availability than a normal store.

Alfrescodave

My Tesco delivery driver told me that one of the reasons for no deliveries on Christmas Eve was the problem of non-available items. Customer response on not receiving their essential supplies on day before Xmas was often not a festive one.

iammumtoone

That situation could work both ways.


Another customer ordering a wok, it might not be on the shelf at time of order but when the picker comes to get their order, they could have received more in stock.


That is the way supermarket internet shopping works, its like you going into the shop, you take a chance if the goods you want are on the shelf. I can't see how it could work any other way.