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Praise, vent & warnings

Archives for September 2014

thanks glebe hotel
So the Glebe hotel near Warwick. Thanks very much for posting my chargers back. So silly of me to leave them. Although I do blame the OH for this.:D Also it was a pretty room and bigger than I first thought, and really nice evening meal. Brekkie was lovely too. Fantastic hotel, brilliant staff, very good price for bed and…
topsum london
Quite like the look of their wallets and will likely buy it but i was curious about the company and did a google search to find they have no website and only a handful of products. I just wonder if this is a 'fake' brand or maybe stock from the company going bust is the only thing left. Very sparse amount of info and…
ServiceNet/The Service Group/Hotpointrepairs.co.uk
Avoid! We searched online for a local company to repair our Hotpoint oven door. Hotpointrepairs.co.uk came up for our area - local engineers, all parts for Hotpoint ovens in stock, most problems repaired in the first visit. Fixed fee. We filled in the online query form and then received an email with a reference number and…
Royal Mail Parcel Delivery
I was expecting three parcels over the last few days. Two were received at the door , one for me and one for my daughter. No check was made as to who I was and I signed for both of them. A third parcel arrived for my daughter, but nobody was home so the postman left a card. I took that card to the sorting office to collect…
Unsolicited letter from Experian???
Today I came home to find a letter claiming to be from Experian, saying 'your application has been assessed, unfortunately the minimum criteria to open an account have not been met therefore your request has been unsuccessful'. It proceeds to explain how they score applications, etc. It is signed 'Customer Support Centre,…
Avoid Eyewearbrands- poor customer service and potentially dishonest review tampering
I did not receive very good customer service regarding an order made with this company and left a review detailing what my experience was on trustpilot. My review is as follows: "I ordered a pair of glasses and a pair of sunglasses costing £180 in total. The ordering process was simple and the range was good. After a few…
"Caring" reply from Barclays
is this ridiculous? Appalling? Or something else? You be the judge. Whilst browsing Barclays website I came across a rat's image, which to say the least made me feel very uneasy. In the section "Comments and suggestions" I wrote "I would like to say that it is absolutely inappropriate and irresponsible for a bank to put a…
Passport-UK scam website
Do not use this website which is designed to mimic the HMPO site in terms of activity and appearance. I paid £69 on 18th February 2014 to renew my passport and sent them the completed documents some weeks later. Nothing happened and when I asked them what they had done with it they had no record of forwarding it and did…
Megabus Vent/Good Conclusion
I was travelling down from Glasgow on Friday and my bus was held up in Carlisle due to no replacement driver being sent. The other problem was the plug sockets didn't work. This isn't the first time I've had problems with them, the difference was that I decided to tweet them. The twitter operator this morning got in…
Over charged by Ibis hotel, Liverpool
Hi, this is my first time posting here so apologies if in the worng place. I visited Liverpool on Saturday as my daughter was starting uni there and I accompanied her to help with all her luggage. As I live on the south coast, its a long journey, in fact I left the house at 5am and reached Liverpool at 4pm. I had booked a…
Avoid The Yellow Cab Co, Bristol
I had a nightmare with them on Tuesday: Phoned up for a taxi at 10.45pm and nothing had turned up after 15 minutes and I was told someone would be on their way. At 11.15pm, still no sign. By this time, I was getting rather !!!!ed off. I didn't feel that comfortable standing alone in a strange place in the dark. A taxi…
Santander
We have a mortgage, savings and current account with Santander. My husband has also recently opened a separate account as he has become self employed. He was recommended to change our current account to their 123 account. I spent ages on the phone going through the transfer arrangements to then be told we don't qualify as…
John Lewis
We had our wedding gift list with John Lewis and decided to buy two wardrobes with the vouchers that were kindly given to us. I waited a few weeks for the ones I like to come in stock, and on the day, called to make the order as my computer was being slow. The staff didn't know how to process the 'new' gift vouchers and I…
Fuming over accident
I was coming out of a birthday party today with my little girl (4) and she slipped on a patch of water that was trailing across the reception area. The party was in a leisure centre and someone in the que at the reception desk had obviously just walked out of the swimming pool (still dripping wet and in swimming trunks) My…
Sainsbury's - like shopping overseas?
I haven't been to Sainsbury's (or Tesco's) for some while (could be years), and I went in to JS yesterday for a few bits & pieces because it was the nearest supermarket to where I was. Normally I shop in Aldi, Asda and Morrisons. I was shocked by the prices. I expected everything to be a few pence dearer, but it was like…
Nationwide House Clearance
May I humbly present Nationwide House Clearance for the highest praise after they cleared my and neighbouring yards. They came from Newcastle, arrived promptly, worked extremely hard and, as you can see from all the pictures, did a very good job clearing the fly tipped rubbish and a lot of the greenery. Well done lads! I…
Charities Knocking on Doors
I am sick to death of charities knocking on my door asking for money. Cancer Research are the worst for this. They have just had someone knock on my door, asking for money. I firmly believe that they should not be allowed to do this. Yes, I know I can say no and close the door but many many people, old folk especially,…
Sainsburys to end brand match with Tesco.
Hello, Just done a shop with Sainsburys and on brand match receipt it says as from start of October they are only going to brand match with Asda but not Tesco any more. Just curious as to what has brought this about? I have actually got a few pounds money off with brand match so is a good idea. Martin57
Promised £100 for my mobile phone then it turned out to be £25!
Has this happened to anyone else? I went to a certain phone shop (won't say which one as it's resolved now,) and I renewed my contract because I wanted a different phone. So I bought one off them for £120 (a new version of my old phone,) and they bought my old phone for £100. Then I signed a new contract. They said they…
Avoid Yorkshire Provender Asparagus soup
Don't waste your money on it - it's full of tough fibres like small fish bones in texture.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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