Fuming over accident

Fishcake_Random

I was coming out of a birthday party today with my little girl (4) and she slipped on a patch of water that was trailing across the reception area. The party was in a leisure centre and someone in the que at the reception desk had obviously just walked out of the swimming pool (still dripping wet and in swimming trunks)
My little girl slipped in one of his wet footprints, slid face first into the metal barrier seperating the entrance and exit doors (they are side by side).
She split top and bottom lip, bleed all around her front teeth, nose bleeding (now developing bruising under her eyes!)
I rushed her straight to the front of the que with her bleeding and screaming.
"There's water all over the floor over there, my little girls just gone flying" I said.
The reaction was " I suppose I have to go clean it up then" and then promptly she turned back to the customer she was dealing with.
I apologised to the customer for butting in who said it was fine and actually offered me a tissie from her bag for DD who by this point was making blood face prints on my shoulder and howling for her daddy.
The receptionist just blanked me from that point and carried on serving.
What was I expecting? Perhaps "is she okay?" Or "do you need a first aider?"

It wasn't till we got home I realised I should have asked for a record in the accident book, but even without it do you think I should take this further? I am seriously considering one of those no win no fee types.
I will probably change my mind once I've calmed down, and now her face isn't so swollen it doesn't look so awful.

What would you do?

Bantex_2

Sounds like it was just an accident and nobodies fault.

Fishcake_Random

Shou there not have been a wet floor sign at least? Or someone cleaning it up to prevent an accident.
Looking at the que she should have realised there would be an increasingly wet floor from the swimmer and done something about it?

Errata

She split top and bottom lip, bleed all around her front teeth, nose bleeding (now developing bruising under her eyes!)

What would I do? I'd take her to A&E - why didn't you?

Nilrem

Fishcake_Random wrote: »

Shou there not have been a wet floor sign at least? Or someone cleaning it up to prevent an accident.
Looking at the que she should have realised there would be an increasingly wet floor from the swimmer and done something about it?

It's a swimming pool, and the water could have been left there 30 seconds prior to you coming across it.

Typically wet floor signs and mopping up happen after the person has become aware of the issue.

Whilst the accident should have been recorded, and it sounds like the receptionist's attitude/response was not up to par, a wet patch does not instantly get a wet floor sign or cleaned up, it has to be noticed/pointed out first.

Bantex_2

Fishcake_Random wrote: »

Shou there not have been a wet floor sign at least? Or someone cleaning it up to prevent an accident.
Looking at the que she should have realised there would be an increasingly wet floor from the swimmer and done something about it?

Or possibly a parent with a young child could have kept an eye out for a potential hazard?

There is not always someone to blame, stuff happens.

DaveTheMus

Fishcake_Random wrote: »

Shou there not have been a wet floor sign at least? Or someone cleaning it up to prevent an accident.
Looking at the que she should have realised there would be an increasingly wet floor from the swimmer and done something about it?

And you couldn't recognise that because...?!?

Fishcake_Random

I actually took her to the walk in centre next door to the leisure centre. They assured me she didn't need any stitches etc. Her medical care was her top priority.

Safety - the water was almost invisible and I was holding her hand as we walked. I didn't see she'd slipped in water until after the accident. If it had been a genuine slip I wouldn't be so angry.

I didn't see the swimmer until I was by the reception desk or I would have realised the fllor had the potential to be wet.

I do not know how long the swimmer or the water had been there. This is true.

I couldn't care less if there was money - the claim would be in my daughters name and belong to her.

geri1965_2

The fact that there was water on the floor does not mean there is a case for negligence.

If the leisure centre was aware of a hazard and failed to deal with it then there may be a case for compensation.

By the sounds of it the pool of water had only just been created and the accident happened moments later.

I think it might be worth writing a letter of complaint about not being offered any assistance, as it sounds as if their procedures need looking at.

elsien

If it did happen as you say, I think I'd be concerned that the receptionist didn't appear concerned about offering to help an injured child. I don't do ambulance chasing - its a swimming pool so some escaped water will happen. But I would be querying with the manager, via the complaints procedure if necessary, what the procedures should have been, and why you weren't offered help. It seems a little surprising that if there was the amount of blood you would expect from 2 split lips and a nose bleed that the receptionist wouldn't have noticed or offered to help.

meer53

geri1965 wrote: »

The fact that there was water on the floor does not mean there is a case for negligence.

If the leisure centre was aware of a hazard and failed to deal with it then there may be a case for compensation.

By the sounds of it the pool of water had only just been created and the accident happened moments later.

I think it might be worth writing a letter of complaint about not being offered any assistance, as it sounds as if their procedures need looking at.

For what ?