-
MSE News: Mobile users face paying up to £46/mth extra for a phone they already own
Some mobile phone users face paying up to £46 a month extra for a handset they've ALREADY paid for, according to new analysis published today. Here's how to avoid the trap...Read the full story: 'Mobile users face paying up to £46/mth extra for a phone they already own' Click reply below to discuss. If you haven’t already,…
-
Can i sign up to a new sim only deal without a PAC code?
I’d like to take advantage of the BT sim only deal on offer tonight but I don’t have my PAC code from Vodafone (and they closed their phone lines at 8pm). My contract ends on 11th nov so it’s something i need to sort out ASAP. The current deal looks good. So, am I able to purchase the BT deal tonight and give them my PAC…
-
Cordless telephone recommendations
Unfortunately I need to replace my Panasonic twin cordless home phones due to 1 handset not working. Reviews on various brands are very disappointing, complaints range from the ringers not being loud enough on maximum volume, speech not loud enough or clear when using the line and cannot be heard even on the loudest…
-
How do you contact Sky ?
My 12th month package,tv and broadband,has just run out or is about to,I'm not quite sure of the start date. Just rung customer services to be told there's a 1 hour queue and to use other means of contact so tried the online chat and it comes up as continously busy. Why are communications companies so bad at communicating…
-
BT Hub 6 & Call Out Charges
Back in July I agreed a new contract for broadband and phones with BT. I agreed to upgrade by BT Hub from a BT Hub 5 to BT Hub 6. It duly arrived and didn't work. After many phone calls and unplugging and plugging the BT Hub 6, it still didn't work. As the line was fine I continued to use the old Hub 5. An engineer was…
-
advice please
Hi my first post so please be gentle! I'm with talk talk and my contact ends in february. i'm going away due to family problems but not actually moving out. The problem is that i need to move all bills off my name and into my partners as he will be responsible for everything until i can return. Can he take out a contract…
-
TalkTalk Withdrawing Talk2Go App
Unlike its competitors who have similar apps, TalkTalk is withdrawing its popular Talk2Go app for all its UK customers: https://help2.talktalk.co.uk/using-talk2go-app TalkTalk will not be replacing this app with an alternative and has not stated what rebate is due to customers. TalkTalk is available on Twitter should…
-
Sky Refund
...deleted...
-
Being prosecuted for using iPlayer when I never have!
Some idiot officer visited my property back in May this year unexpectedly and I showed him I only watch YouTube. I have a smart tv and showed him it has pre installed apps including iPlayer. I told him to check the tv himself. He clicked on iPlayer and me and my husband said he can delete the app if that helped as we don't…
-
Sky TV won't honor their quote
Hi, I was wondering if anyone could offer some advice on where I stand or what I should do. I am a sky tv customer and yesterday I upgraded my package to a Qbox with a sky vendor in my local shopping mall. I agreed on the increase to my monthly payments and paid a one off payment of £115 . When I got home I called sky to…
-
Beware calls from Sprint Communications in Telford
I've had a number of called from a company called Sprint Communications, based in Telford on this number: 01242 353007. Their opening line is something like: "We're calling about your O2 contract which is nearing the end of its' term and we'd like to talk to you about saving stack loads of money on a replacement." When…
-
Okay, so where are the deals?
I switched to Sky last year from VM because they were charging me around £70 a month for the most basic package. Sky gave me a great deal, the boxsets bundle, their fastest BB and phone which I have never used, all that for £38 a month, that's ow shot up to £101 as the 12 months have come to an end. I'm planning to switch…
-
Bt engineer charge
So a few months ago i upgraded my BT internet to infinity, they had a deal same price as i was paying for alot more speed, bargain! Check, yes you can get infinity at your property. Paid for a new hub, had my orginal broadband for a few days, day of upgrade arrived, sat online (not even sure it had upgraded) and suddenly…
-
BT Contract Dispute
Hi all, It looks like I've reached the end of the complaint process with BT and we're at a deadlock. To provide some context: I renewed by package in November last year over the phone and at the time I asked if we would still have all of the same channels as the (at the time) current package. My main concern was losing the…
-
VM Field Sales Advisor called at house after visiting website
I had a look on Virgin Media last week to get a price for moving back to them after cancelling sky. Btw, I ended up staying with sky after getting 50% of to stay. Anyway, at 9pm tonight a Virgin Media Field Sales advisor called at the house saying "we see you were looking on our website last week and want to see how we can…
-
My BT Hell
I was wondering if anyone could help. I recently made the massive mistake of subscribing to BT tv phone and internet. After installation happened on monday, by wednesday i realised the TV was not for me. So i called BT to tell them i would like to cancel and assumed everything would be fine as i was in my 14 day cooling…
-
BT - switch to Plusnet / EE ?
I've been a long term BT customer - currently on unlimited BT Infinity 1 (calls and BB). Contract runs out soon so looking at any savings and Plusnet seems to offer best price with EE not far behind (barr the price of connection and free router delivery). Any opinions on eithers service/supply? Not changed phone supply in…
-
Virgin media - relocation cancellation fees
Totally unimpressed with Virgin Media! In April we signed up to a tv, phone and broadband deal with a salesman who came to my flat, he assured us that there would be no activation fee to pay, however a £20 activation fee was taken from my account. After various calls to the Virgin Medica contact centres I was directed back…
-
When should I initiate leaving BT?
My 12 month contract with BT ends on 7th November. Can someone clarify when I should initiate my switch? I was told by PlusNet to do it 10 days before the end of my contract, but I have seen 14 days mentioned elsewhere, I obviously don't want to be doing it too soon and having to pay any fees for leaving too soon or…
-
Can't keep my landline number (moving to BT?)
I was all set & ready to move to BT from Sky tonight. Started filling out the details and then got to the page about my landline... That's great but i don't want a new number. It took me long enough to memorise this number. It seems i have an option of either getting a new number or having a second line installed. I barely…
