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Getting a phone line connected
While doing my house up the main box for the phone line was pulled off the wall so I need a new 1 putting on but instead I'm hoping to get a outside box installed, also the phone line that runs from the telegraph pole and down the side of my house needs tighting up. Who do I contact to get this done and how much do you…
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Talk Talk League Champions again
I have not had problems with my Talk Talk account - just yet. Still alarming to read the report 'TalkTalk remains the most complained about UK internet service provider, according to regulator Ofcom.' The report goes on to say 'TalkTalk has since paid more than £2.5m in refunds and goodwill payments to affected customers.…
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More inept BT engineering stories
We had a fault on our line where itt was crossed with someone elses, a week later an engineer turned up and fixed the fault butthe broadband we later found had stopped working. Another week on and the customer service dept were convinced the fault was in my house so I'd had to agree in principal to pay £130 if the engineer…
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Sky To BT switch - unsure of what BT will charge
I cancelled my BT line last night and given a final date of 19th Jan and was quote £8 package fees and £15 proportion line rental + phone calls used, in order to switch to Sky. Following this, I rang Sky today to place and order and said that as my BT was cancelled, they couldn't reconnect to the BT line and would charge…
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How do I wire a bt phone point back onto the wall?!
Evening. I've been a plum. I took the screws out of our master (and only) bt point so the plasterer could plaster the wall right up to the edges. However, he has accidentally knocked it off and I didn't make a note of which cables went where (which I had planned to do in case this very thing happened, but I didn't get…
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BT Special Low Price Anytime Plan
I recently signed up to BT's special deal (£3 per month) on the Unlimited Anytime Plan. This shows up on my account as the 'Special Low Price Anytime Plan'. Now I assumed that this was an offer for 12 months only, designed to entice customers into taking up the Anytime plan. When I phoned them to sign up I explicity asked…
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Talk Talk
would like to thank talk talk - signed up to them service start 30th November 2011 paid the line rental in full £114.00 by card and they have now taken the money again from my bank account - Happy Christmas Talktalk (not for me now) doubt if i will get the money back before christmas
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Should I switch
Hi, I have been with talktalk since they started their "free" broadband offer. I have never had any problems, so I have never needed to contact them. My only problem with them is they call from India at about 18:00 to try and sell me package upgrades. The scheme I have is: Broadband (unlimited): £0 Talktalk Plus (unlimited…
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MSE link to talktalk deal from October... problems!!!
In October MSE had link to good deal to get talktalk line rental and broadband through a company called simplify digital. I used the info and took out this deal. £114 upfront fee for value line rental and promo price for calls. Got letter and email from talktalk confirming that I had this deal and all looks good.... till…
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BT complaint - Grrr :(
I currently have a monthly bill plan in place which I pay over the phone or over the counter at a post office or bank. I've had this in place for years so I don't get expensive quarterly bills. Today BT decided to take £144 out of my account for a quarterly bill which they said was a direct debit :mad: Now, going back we…
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18185.com - anyone else having trouble signing up?
When I click on the sign up button for 18185.com a pop up box appears with some general info, you then click next to take you to the personal data screen. When selecting the appropriate button for title the rest of the info disappears and you are unable to complete the sign up process. I know they don't have a call centre…
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BT fault reporting....Lamentable..
I have my line rental from BT. For at least the past year we have had a recurrent fault whereby no one can one me. They call,they get one ring then the no unobtainable tone and there are no rings at my end. So how to report..? Well in the good old days you dialled 150 and spoke to a nice person who fixed it. Now..go on…
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Phone Slammed :(
I had a letter on the 2nd of December saying that they (talk-talk) have had a request from another provider with a request from me to change to them. (The new provider) So I phoned talk-talk to cancel the request and the lady said it was fine and nothing will change. Yesterday I woke up and everything had changed! Even my…
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BT (British Telecom) Issue - No Broadband After A Month - Incompetent CS
Hi MSE folk, Not been on here for a while, but not had any gripes lately. I have one for you now so here goes. Ordered BT home phone and broadband package on October 31st, engineer came on Friday 11th November to install the line and we were without a home phone for around two weeks whilst they sorted 'faults on the line'.…
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Virgin Media Phone Woes
I have posted previously about suffering a crackling/buzzing/squeaking phone line ever since activation, a year ago. This made the line unusuable and I have continued to pay line rental and calls package ever since. Have had countless repairs, line replaced in garden, diff hook up in box, replacement internal wire/ master,…
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Sky talk line rental - advance pay?
We have just switched to Sky Talk from BT. We used to pay line rental annually to save a few pounds. Can you do the same with Sky Talk? I can't find anything on their website and there seems to be no email contact - only an expensive customer call number! Thanks. Sally
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BT complaint
Hi All. I've got billing issues with BT and can't speak to anyone who seems to know what they're talking about. Half the time I can't actually understand what they're saying ! So no option but to go to the top. Does anyone know if the CEO is still ian [EMAIL="livingston@bt.com"]livingston@bt.com[/EMAIL].? And does his team…
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Virgin Media - What would you do?
Need some advice :) Beginning of December i was made aware by a family member that our home telephone was 'engaged' - as they'd been trying to get through to us for several hours they were curious as to who we were speaking to..... I love to talk - but certainly not for several hours - we checked both phone were on their…
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talk talk (pipex) bar my phone
Tried using my phone tonight and Talk talk have barred all outgoing calls and turned off the internet. When I rang them they said I must set up a direct debit before they will reconnect. I received a letter saying they would charge me £2 a month extra to pay by credit card but I can't understand why they have changed…
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Primus
Primus fault reporting today.
