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Recently moved to 3
Through this website i recently moved my mobile deal to 3 and expected to get cashback as i am paying £3 more each month i only did it for extra data which is prooving not to be good at all i cannot get any good coverage indoors and the internet outside is not good not sure i want to stay with them
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Is 'wowcamera' a legit site?
I need a new phone ASAP as my old pixel 3 has now died a death, I am saving the pennies though and this is the cheapest I could find the Pixel…
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Phone broken within days
Ok so, I got a new OnePlus 8 Pro direct from oneplus, and within a week the glass back smashed on its own whilst in my pocket. I messaged them and they said they would repair it, now before sending it back I heard it pop again and looked and there were even more cracks (I say cracks, the whole back had basically shattered…
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ASDA mobile account missing
I can no longer access my online account. It has disappeared and customer services can not find it. They say there is no record of my mobile number, yet I can still make and receive calls, and 2732 will give me my balance, but if I have to enter my number when phoning them, I'm told the number is not recognised!Am I alone…
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Using Power of Attorney to cancel a mobile contract
Hi, has anyone any help or advice to offer. My brother needs to chance his wife's mobile phone contracts (4 at the last count) by using Power of Attorney. She is in a care home and not able to manager her affairs herself now. The companies don't seem to want to accept POA and seem to have employed delaying tactics of , for…
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Cancelling contract with 3 in area with no reception
Hi - I have literally been trying for over 6 months to cancel my contract with Three. Granted, I do keep giving up and just deciding to stay with them because I dont have the time to cancel. But now I have moved to an area where I have no reception at my house or anywhere nearby. Its becoming impossible to do…
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Expensive to leave 3…
Good morning I have my teenage daughter on the unlimited everything plan with 3 costing about 21 pounds a month. She isn’t using a lot and I thought about switching her to one of the Voxi plans and therefore save about £10 a month. when I go on the 3 website it says I can upgrade from 14 may…and generating a PAC says my…
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PAYG SIM EE voice and SMS only
Hi - I want to get a PAYG SIM on EE network for rare voice and SMS use only. All I can see include data package which I don't need. Looked as Asda - they're on EE at mo but switching over to Vodafone. Also looked at 1pMobile (also on EE) but see need to top up £10 every 3 months. Any other ideas please? Happy to send…
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o2 sim only deal is only found through MSE and not on o2 website?
Hi sorry for such a basic question, but on 'Best Sim Only Deals' page of MSE there is great o2 deal and the link works correctly to the o2 website and I am just about to checkout. But if i go to the o2 website on its own there isn't anything that comes close to that deal. Is it a mistake or does MSE have special rates?
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HELP TO GET REFUND ON SAMSUNG GALAXY 521
My son bought a Samsung Galaxy 521 ultra 5G online on 28 February, he did not receive the phone until 22 March. The phone started to become faulty every now and then to start with, then it became more frequent. He decided he was not happy with the phone and contacted Samsung for a refund. Unfortunately the 30 days had…
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Lebara not issuing PAC
Anyone know why not?Trying to switch to 1pmobile for hardly used mobile, but I want to keep the number.Been with Lebara a few months, but then read about 1pmobile here, on MSE.I've tried texting PAC to 65075 and calling Lebara customer services.All attempts result in SMS reply saying the request is rejected and out of…
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Distance selling & SIM free phone - Currys
I was looking to purchase a SIM free mobile phone from Curry's PC World. However, in the Ts and Cs on the Curry's site it basically says that once a device is used or registered, then it is no longer eligible for a return and refund under the distance selling regs. I've just had to return a device to Samsung within 14 days…
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Plan.com
I have read some discussions about this company and thought I would share my story. I know I have a long fight on my hands. I received a call from my provider Car Phone Warehouse. The caller knew details about me only Car Phone Warehouse would know and knew my contract was due for renewal. I even said I didn't think Car…
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Three charging 25 payments for 24 month contract
Hi, please can somebody offer some advice? I had a contract with Three, started on the 6th May 2019, I rang to give notice on the 6th April 2021 so the contract would end on the exact date it started to avoid paying anything extra. They're now trying to demand another full payment from me but I've checked my bank…
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Cashback issues.
3 different sims, 2 networks, 2 different firms.Because of the current world I got confused over cashback dates so I phoned multiple times for each to confirm, I get told X date, so I apply, I get told its too early, and its the next bill, I put the next bill in and told its the bill I previously did, so I add that one and…
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Google family link
Hi, I use Google family link to control what my Son can do on his devices. It works great letting me control what apps etc he can have. The problem I have is that I can't track my Son's location as when I try it always shows my Son's tablets location which is at home. I need to see his mobile location. I can't seem to…
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HMRC staff discount
I’ve just been off the phone to O2 and the advisor said they offer a staff discount to all Government bodies with the exception of HMRC. I know EE (Orange) used to but does any mobile phone provider offer a staff discount for HMRC staff?
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Emergency message purporting from BT to non BT mobile
I have a non BT mobile, but this morning it rang with a strident tone that I have never heard before. There was a message on screen - not a text, a full message box on the main screen. This said it was an Emergency Alert test from BT and that no action was required. It kept ringing while I was taking this in, so I pressed…
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Leaving EE without a fee
How do i leave without paying the exit fee? My minimum term is up on the 15th of June, so do i give notice on the 15th of May then leave on the 15th of June? My due date for my bill to be paid is 12th of June. So would i get a refund of that payment i had made? What do i do with a stac/pac with regards to new provider? Do…
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Tesco mobile SIM but two top up cards
Hello. I have a Tesco PAYG SIM but also two top up cards. None of the numbers on the cards match anything on the SIM. Is there a way to identify which card belongs to this SIM? Thank you. Pete.