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Renewing existing contract
Hi, my OH has sim only contract for his mobile phone which is on O2. The contract is organised by Aerial direct and they rang my OH last week and he has agreed to a 3YEAR contract for 750 minutes a month. I have compared sim only contracts(he is Business user) and can find better terms so he has tried to cancel Aerial…
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BT Mobile network down in my area
Hi, Just joined BT Mobile yesterday with a new phone (Sony Experia XA1) Since yesterday evening I cannot dial out - all I get is a message " I am sorry the system is busy please try later" It is still down. Is there a problem with my phone or BT. Hope someone on here can explain please. Mike.
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Best mobile for photos
I'm looking for tips on the best phone to get to use for photos and videos. I don't need data or thousands of calls/texts as I don't use my phone much at all but I do need something I can use as my main camera. Don't mind which make or model. Any tips or suggestions please?
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Third Party Mobile Contract Sales
Looking to upgrade I found a deal with a company called Mobiles.co.uk for a Samsung S9 for £23pm + £100 upfront on a Vodafone contract. The Vodafone shop couldn't get close to that deal at £36pm and explained they couldn't match a third party website. What I wanted to ask was is there any downside or risk associated with…
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Lycamobile international SIM plans
Sorry folks, Lycamobile's international SIM plans do NOT work from US / Canada, contrary to not only their website, but your advice as well. Good thing I rang them before ordering...! I need a SIM for use in a UK mobile will give economically-priced calls to the UK from the US and Canada (ill mother-in-law in UK). Is it…
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Lifestyle Services Group mobile insurance
I find myself in an impossible situation with Lifestyle Services Group and Barclays Tech Pack. Yesterday (21/07/2018) at 04.50 my property was broken into and cash, bank cards and my IPHONE 6S (insured with LSG) was stolen. The first thing I did was call the police on 999. Devon and Cornwall Police were brilliant sending…
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Three fails to comply with GDPR Articles 15(3) & 20(1)
Prepaid customers of Three will already know that Three fails to routinely make available any personal usage data to them. The only way to see one's personal usage data was previously to pay £10 for a subject access request under Section 7 of the Data Protection Act 1998, but customers can now request this for free via a…
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Help! 02 customer complaints.
Hi everyone, im new to this site so bear with me please. Since April 30th 2018 ive been having problems with 02. Ive been in contact over 21 times since, I have even been intouch with there complaints department 3 times an they was unable to help. My boyfriend got his phone on the 30th april an was unable to do a sim swap,…
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Virgin Mobile Finance
Just asking for some advice as we have a bit of a situation with Virgin Finance. After 6 months of fighting over a phone they broke in transit we had an agreement of credits on the account. Now the Finance people are expecting us to use those credits to pay of the rest of the contract on the broken phone. So we have: Sale…
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three contract
Hi experts, I have a contract with Three, 12 months… (it’s a cheap one, I pay £7.- per month). I might be on the 5th 5th month. I called them to cancel it, because I don’t use it; the company I work for gave me a phone plus I will be abroad for the next year or so. The call was really dodgy, the guy was asking me if I…
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non smart tough phone
Hi i am looking for a non smart tough phone. I have an old little samsung that is starting to get a little worn. can anyone recommend anything? I don't want to spend the earth though, maybe up to £100? cheers Rich
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Mobile Insurers won't cover damage
Hi, I took out insurance through my mobile provider EE. I've had to use it once before when my galaxy s6 failed to charge and battery would be consumed in the space of a few hours. I had the phone circa 12 months so had no issues paying the £100 excess for replacement handset which was fantastically provided toi me within…
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Plusnet v Virgin Mobile
http://www.moneysavingexpert.com/redir/4e2ab006 Seen this weeks news letter, and I'm very tempted with the plusnet offer for £6. This is the deal I have been waiting for lol :j:o (well I was hoping it would be £5) Been a customer of Virgin for a number of years. Annoyingly on a contract with RPI rise. (as is PN) Is plusnet…
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Apple Software Killing iPhones! (MIC / Speaker)
Hi all, new member... I'll try to explain this situation as best I can. My iPhone 7 was working perfectly fine, that was until I updated the software from 11.3.x to 11.4.1. After doing so and receiving a phone call, I couldn't hear anybody and they couldn't hear me. Basically the speaker and the microphone had stopped…
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Tesco extras app ending!
Hi, I'm really cross that tesco are ending the £2 off per month deal for having the extras app. It has already reduced from £3 pm savings. We have 5 phones on our account so it will cost us an extra £10 pm. I only renewed my sons contract last month and the sales staff were using the extras app as a selling point as my son…
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WiFi Calling
Does anyone know if there is a list somewhere of which networks have wifi calling? I am going to be looking for a new SIMO deal soon but it is essential that it has wifi calling as I spend a lot of time places where there is no signal but wifi. I will be using an unlocked phone (But I can flash on network specific software…
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Cheapest entry level smartphone
An elderly friend has decided to take the plunge and get a smartphone. She doesn't need it to be particularly quick/fancy and will use it for occasional phone calls and texts, a few e-mails and checking bus and rail times while she's out shopping - and a bit of googling. She has a SIM only deal at present and wants to buy…
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Do You Sent Text Messages Anymore?
With the rise of WhatsApp and Facebook Messenger, do you sent texts anymore? I'm finding the former are much easier sending photos and such.
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GiffGaff selling old moile
Has anyone had any experience of selling their old mobile through Giffgaff? I have an iphone 6s which is in a good working condition (minor cosmetic marks). I am with Giffgaff and noticed that they buy old mobiles. I was going to sell via ebay, but I am always a bit concerned with selling higher value items there. I could…
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BT Roaming
Currently on holiday in Florida. 4 iPhones in family, mobile data and roaming turned off whilst still in UK and software up to date. At end of 1st week 3 of the 4 phones are showing roaming charges, albeit small amounts. As we are here 4 weeks charges may add up. Contacted BT and apparently as we only have SIM only with…