Mobiles

Mobiles

We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

BT Roaming

Currently on holiday in Florida.
4 iPhones in family, mobile data and roaming turned off whilst still in UK and software up to date.
At end of 1st week 3 of the 4 phones are showing roaming charges, albeit small amounts. As we are here 4 weeks charges may add up.
Contacted BT and apparently as we only have SIM only with them, they’re not responsible.
I never knew that even though you turn off mobile data and roaming your phone can ignore this and use data!!
It’s the first time it’s ever happened with numerous different iPhones/Samsung and across BT/EE and O2.

Welcome!

It looks like you're new here. Sign in or register to get started.

Comments

  • Posts: 10,655 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Contacted BT and apparently as we only have SIM only with them, they’re not responsible.

    That sounds rubbish to me. Tell them to turn off roaming on your SIM Only account as you don't want it provisioned. NB it's not mandatory to have it.
  • Posts: 2,480 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Check under Settings\Mobile Data, bottom of screen, ensure "WiFi Assist" is turned off (it used to be on by default).

    This particular setting reverts to using mobile data if the WiFi is poor while using WiFi. It shouldn't use mobile data, as you appear to have turned it off, but it's worth using a belt and braces approach.
  • Posts: 23 Forumite
    Sounds rubbish to me too!
    Thanks Frozen, wi-fi assist is off on all phones.
  • Posts: 178,186 Community Admin
    10,000 Posts Photogenic Name Dropper
    If you don't have data roaming on then it shouldn't use data off your home network.

    Could It be incoming calls or calls to voicemail as both of these may be charged outside the EU/EEA...
  • I was very happy with Talkmobile, until I went on holiday. The free wandering doesn't perform and left my husband in a life threatening issue, without means of calling help. Fortunately we found a payphone. Once we complained, they would not let's cancel our contracts, despite maybe not fulfilling their phrases of agreement. Customer support is appalling. We will be contacting the ombudsman.
  • Posts: 2,480 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    rutepdox wrote: »
    I was very happy with Talkmobile, until I went on holiday. The free wandering doesn't perform <SNIP>
    Sorry to hear of your problems, but the post heading was about BT Mobile, not Talk Mobile.

    However as a general note, overseas roaming is courtesy of the host countries network and that can be hit and miss at times.
This discussion has been closed.
Meet your Ambassadors

Welcome!

It looks like you're new here. Sign in or register to get started.

Categories

  • All Categories
  • 347.2K Banking & Borrowing
  • 251.6K Reduce Debt & Boost Income
  • 451.8K Spending & Discounts
  • 239.5K Work, Benefits & Business
  • 615.4K Mortgages, Homes & Bills
  • 175.1K Life & Family
  • 252.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.