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Confused when looking for a new deal
Hello, We're currently on So Energy - So Alder (exp Feb 2021) Gas 12.9222p/kwh SC: 21000p/day (£76.65/year) Elec 2.2286p/kwh sc: 21000p/day (£76.65/year) I've tried searching Citizens Advice and the suppliers offered I don't recognised. Which website seems to be broken. On moneysupermarket.com the cheapest offering is…
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My Final Reading simply ignored - why?
Recently switched from People's Energy to Avro (via MSE CLub), two reputable companies. Everything went smoothly, I supplied initial readings as and when requested (I took photos so there's no argument) which Avro accepted without demur as Initial. Imagine my surprise when a couple of weeks later PE's final bill uses a…
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Changing gas/electricity suppliers when you have a debt with the company
Hi so after a little advice. I don't think there is anything we can do until our debt is paid but worth asking. So we are with scottish power for gas and electricity as about 18 months ago a sales rep in a shopping centre spoke to my husband and said if we moved to them from E-on who we had a small amount of arrears with…
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British Gas moving away from monthly billing
I was advised yesterday by a BG customer service person that they are stopping monthly billing for fixed direct debits on non smart meter tariffs. This means you won't be able to see how your bill is in relation to your payments. You can go on chat and ask them for a bill,, but it is no longer automatic. Apparently it is 6…
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Utility Point: broken minimum payment agreement
Hi Just looking for confirmation that the stance i have taken with UP is acceptable; 2 Nov: Contact UP requesting a refund of £177.96 (leaving a credit of £100.00 on my account) as following renewing my contract with them in Sept UP had not decreased my D as they said they would 2 Nov: UP agree to my request 11 Dec: UP…
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Which providers will commit to a Smart Meter install/ activation if you switch to them?
A year ago I switched to E.ON, partly so could continue to use my existing SMETS1, or I could get a SMETS2 meter. So I switched, but a year on and many phone calls later I still have no working smart meter, and E.ON still can't tell me when this might change. I have submitted a complaint to them about this, as far as I'm…
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ESB Query
Hi All, Still looking around for new supplier(s) and i noticed that ESB are now longer showing on uswitch as a supplier for me, even though I can see the same tariff exists via their website. Any idea why ESB are now longer showing on comparison site? Still pretty competitive for me at the moment, considering moving Elec…
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Smart meter not connected?
I just noticed my electricity meter is not counting since this morning. Usually the lights are flashing. Is there a problem and what should I do?
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Faulty electricity meter
Hello everybody, I bought my new flat and on 9th January I took the first reading: Day 99058 - Night 73450. The meter is located in a locked cupboard in the communal area of the building - therefore I have to ask the building manager for the key every time that I need to read it. The meter (GEC C11B2A R-H Dual Tariff) is…
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Please help spot the high energy usage source
Hi, I've recently moved into a new build 2 bed apartment and am now facing a £300 electricity bill from British Gas. I had a smart meter reading pre-installed and it currently is in the region of ~2000KW usage after only what has been less than 2 months. It's a standard electricity only tariff with BG (19p per KW).…
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Honeywell Home T3R Programmable Thermostat. How To?
Hi, The temp showing on the thermo when the rads are on is the room temperature right? What buttons do I press so that the thermo shows the target temperature? Thanks for all replies.
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Electric Smart Meter cheaper deals
Hi I was wondering if you could advise me. Most of the big six electric suppliers are offering cheaper deals, if I install a smart meter. I would prefer not to have a smart meter installed. If i were to go with one of these suppliers and kept putting off the install of the smart meter until the contract ended, what would…
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Glow-Worm boilers anyone?
Looking at these as a replacement for my parents Worcester Bosch Greenstar 30Si, which is 11 years old and has just had the fan go, so we’re considering buying new. I’m looking at these 2: the Glow-worm Betacom4 24kW Combi and the Glow-worm Easicom₃ 24kW Combi. They have similar spec, but although the Betacom is slightly…
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EON / Heatwise - they won't let me leave!
I moved into a rental house in October and the first thing I wanted to do was switch away from EON because they're appalling. Unfortunately, no other company will touch this house because I have something called Heatwise. The previous tenants never bothered to get the meters updated when EON changed them all and no other…
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EON Website
Hello, can anyone tell me why we cannot as customers log into the EON website, I keep getting told by the EON customer service representatives that they are carrying out maintenance issues, but this has been going on for weeks. The EON website is not upto to date with information either. Is anyone else experiencing the…
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failing to pay electric bill?
What would happen if one had a smart electric meter and was drawing electric from it and the house hold was recieving electric bills from brittish gas. But the home owner made no contact with the electric supplier (bristish gas) what so ever! hence did not open the bills never mind pay them? Would they apply to the courts…
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Standing Charges
There are 2 electric meters in my rented home because some years ago it was converted from 2 cottages to one. Would anyone know if any suppliers would make a standing charge for only one meter?
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Scottish Power - Smart Meter part of T&Cs
Hi I have been a Scottish Power customer since 2019 and in April 2020, I found a better tariff and switched via uSwitch. Today I received a call being told I must have a smart meter as it's part of the T&Cs for the tariff, point 4 which is found here:…
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MSE News: Yorkshire Energy customers furious over Scottish Power switch delays
Former customers of defunct gas and electricity supplier Yorkshire Energy have vented their anger at delays being switched to new provider Scottish Power and obtaining credit refunds. Some say they've waited two months to get their money back. We round-up what's happening and what your rights are. Read the full story:…
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Energy buyers groups - best and worst energy brokers
Hi there,I work for a country Estate with 30+ homes and businesses. We have been approached by Northern Gas and Power (NGP) about forming an 'energy buyers group' with which they can go to market and get a cheaper deal for the tenants if they agree to sign up. We are committed to going with a 100% renewable supplier also,…
