MSE News: Yorkshire Energy customers furious over Scottish Power switch delays

MSE_Helen_K

Former customers of defunct gas and electricity supplier Yorkshire Energy have vented their anger at delays being switched to new provider Scottish Power and obtaining credit refunds. Some say they've waited two months to get their money back. We round-up what's happening and what your rights are. 

Read the full story:
'Yorkshire Energy customers furious over Scottish Power switch delays – with some 'waiting months' for credit refunds'

Click reply below to discuss. If you haven’t already, join the forum to reply.

Verdigris

I still haven't been contacted by SP. I'd left YE and my final credit calculated before it ceased trading. All I require is a cheque from SP.

PS: The link in the OP doesn't go anywhere.

spot1034

Really, I'm not furious. I was expecting it to take this long, and probably a bit longer.

worrywart_3

Hold on a minute I am a former tonik customer and haven’t had mine yet surely they should be behind us! 🤣

SPOWER

Symbio energy took 3 months to refund me and they are still trading.

Chino

Verdigris said:

PS: The link in the OP doesn't go anywhere.

It was probably meant to link here instead of back to itself:
https://www.moneysavingexpert.com/news/2021/02/former-yorkshire-energy-customers-furious-over-scottish-power-ta/

Verdigris

Yes, the other link appeared shortly after I posted.

bagand96

spot1034 said:

Really, I'm not furious. I was expecting it to take this long, and probably a bit longer.

I'm not furious either.

rooster47

I don't know who is taking the p**s here. Is it YE administrators dragging their heels, not finalizing YE billing, not transferring data to SP in a timely matter, or is it SP, whose credibility was an issue pre YE/Tonik, that can't copy with an energy Company switch.

Whichever I trust OFGEM will take a note, but I won't hold my breath

When will my final YE bill arrive................ will Nelson ever get his eye back??

Shedman

I'm not furious either.  Would have been better if they could have complete the switch from YE to SP within a couple of weeks rather than best part of month so we could have switched back out sooner (although that didn't exactly work out well for me 😅)  but I wasn't expecting refund from YE for a few months anyway.

I'm more furious that Ofgem didn't SOLR Simplicity to EDF as well as GNE and hence have been put on effectively a cap rate but that's a different issue

bagand96

Shedman said:

I'm more furious that Ofgem didn't SOLR Simplicity to EDF as well as GNE and hence have been put on effectively a cap rate but that's a different issue

Assuming that EDF's offer for SoLR of Simplicity/YE was not as good as it was for GNE, if they even submitted a bid at all.  They must have seen GNE's 360,000 customer base as an attractive proposition compared to Simplicity/YEs modest 50,000/74,000.