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New Energy Provider Gave Incorrect Readings to Old Provider. Now Charging for Energy Not Used
Martin, I hope you can help. I used to be with Tonik, when they ceased trading I was placed in the interim period with Scottish Power. Once I received their welcome pack I went to your comparison site and found Shell to be better value for the amount of energy I use. I took meter readings as requested, on 18th December and…
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Symbio Energy late final bill automatic compensation
Hello everyone, After some advice on Symbio. I left them on the 23rd November. After 7.5 weeks without a final bill (I figured i'd allow an extra week for Christmas) they still hadn't billed, so I emailed them a complaint stating I was missing this final bill and noted the requirement for a £30 automatic compensation…
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PVVO Enhanced Unit
My parents have recently had a PVVO Enhanced unit installed. Can anyone advise whether this is worth having or is it a gimmick?
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Solar panels
I'm my late mum's executor, n am in process of selling her house. The house has solar panels, put up by my late brother, without it seems, my mum's authorisation, as required by 6.19 of the FIT supplier guidance V13. The energy company won't even acknowledge the name of my mum, n the energy ombudsman has said as I'm not a…
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Fix electricity prices for 12, 13 or 14 months?
Hello, With my variable electricity tariff from Green due to rise considerably from mid-February, I'm looking to switch back to Symbio who are offering 12-, 13- and 14-month fixed tariffs, whose rates are very similar to each other and are fixed till January, February and March 2022 respectively. I'm more inclined towards…
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Question for anyone on E.ON 'Variable' Direct Debit
Hi Folks I'm currently with Npower and pay quarterly by direct debit. They only take out what I have used for the quarter (Variable Direct debit) as I don't like paying a fixed monthly price. Thinking of changing to EON (I know npower are merging with them, but EON are offering a better deal than npower for me!!) Now the…
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Help needed on Erroneous transfer of electricity supplier.
Just before Xmas 2020 I received a letter at home from a company called Octopus Energy stating that my electricity bill was outstanding and I owed over £500. The letter went on to say that failure to pay could lead to debt collectors and legal action. Although the letter was intended for my address, the intended recipient…
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East London Energy District Heating
I recently moved into a new build flat and last week received my first two bills for Nov and Dec (heating & hot water), which were around £85 for each month and much higher than my previous flat which had gas. The standing charge is £28 per month and usage is billed at 6p per kWh. It is a 2 bed flat with underfloor heating…
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I have used 7.5kwh per day average since I moved in almost 2 months ago, is that good/bad/normal?
The flat uses elec for heating and I would say I have had it on an hour or two per day at most; usually in the morning and evening time. For comparison, I did the sums for my last place (which used gas) and I only averaged 2.8 kwh per day. So in terms of the difference (4.7kwh), is that normal for my heat consumption?
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Electericity bill
Hi I am renting a 2 bed 2 bath flat that has electric boiler for heating and hotwater 12kw.Tenant is complaining the bill is high since October (avg 150, 4, 5 hours per day ). I booked a boiler engineer , he checked the boiler and said everything is fine, and because they pay 17p per kw than it is much more expensive than…
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Solar panel battery
I've now had solar panels for five years and so far the money returned from the grid has covered the cost of my electricity bills. I was considering having a battery fitted to conserve lost electricity but at a cost of £1,600 or more I don't know if its worth it. We are now both retired and therefore using more electricity…
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Home gas prices. No price dip this lockdown?
I'm planning to switch.Should I expect gas price dips any time this lockdown - like it was last time almost year ago?Does anyone have a crystal ball? Edit: is there on average, best month to swap energy/gas provider - month in a year when prices usually dip?
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Switching suppliers during fixed period
Last year the switching tool gave me British Gas fixed rate as the best option for dual fuel bills. Looking at Ovo and Octopus today it seems that both have lower standing charge and unit rates for gas and electricity, and using the 12000 kwh comparison I could save around £60 per year. BG has a £30 early exit fee, so is…
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Avro Energy - Bill Quote is 50% more expensive
I have noticed energy prices seem to be going through the roof, I currently only pay £50 a month dual fuel with Avro on a 12 month fix due to end shortly and have searched and the price is now £70 a month with Avro still being the cheapest. Its nearly a 50% rise in cost.....do I fix now or will prices drop?!?!
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Prepaid metre
We completed on our house purchase on Friday and when we got into the house, we noticed that they have a key for their electricity and gas. Well I assume for both as there was a credit card type thing with Scottish Power on it. Is it easy to get this switched over to a standard metre? When I look on Scottish Power's…
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Does the washing machine heat the water from your boiler or does it heat it by itself?
I am not sure if my clothes are being heated when I have been doing washes as even at 60c washes the clothes are stone cold when they come out. I would expect them to be warm at least. I wonder if it is because it uses water from the boiler and I don't have it on enough to heat them, or if there is an issue with the…
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Looking for a company that will bill me every month
I’ve been with Yorkshire energy for 3 years and now have been given to Scottish Power they don’t have a clue. Mistakes already not even been a month, I am wondering which suppliers give a monthly bill on me given them meter readings? Thanks :)
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Does it save much money to switch off the hob switch (orange light) and same with oven/hood fans?
You know how there is a row of switches you switch on for each thing. Sometime they don't have lights on them but in the new place I moved to they do. So I had been switching them on/off before/after use. The only one that stays on is the fridge (obviously). The oven on the front also has a digital clock which you have to…
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Can I download detailed data from my smart meter?
I've had a smart meter from EDF for about 3months now and was curious about when in the day I use the most electricity/gas. As I am uploading a meter reading every 30mins, is there any way to download this data, say in CSV file, so I can analyse it? Thanks
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Help! £400 a month electric bill - one person, 2 bed flat!
Moved into a rented flat a month ago. 2 bedrooms, 3 old storage heaters in total throughout the flat. Have had to use electric convector heaters to boost the heating in the evening - one on for maybe 1-2 hours most evenings, storage heaters on always. I work Monday to Friday 9-5 so only home evenings and weekends. 2 loads…
