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Avro energy are keeping my credit balance having falsely estimated usage as justification
Has anyone had difficulty with Avro? They tell me they are allowed to keep 1.5 times my direct debit amount as a credit on my account. Based on November readings I calculated they should refund me £50 over and above this amount (although I had wanted more refunded initially). They countered by estimating my usage higher…
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British gas energy trust
Could anyone help me out boiler has broken down been condemned apply to british gas energy trust for help as on benefits esa and pip they turned me down saying I'm over the amount your allowed didn't think pip was classed as income I thought they would only class esa as income is this right they do this
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Electric heating help
Hi, I hope I'm posting in the right place. I'm looking for some advice on what would be the best way forward. We have a 2 bed house with electricity only. We are currently using a very old night storage heater in the hall way to take the edge off and back this up with delonghi dragon oil filled heaters. We are on economy 7…
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Early Exit Fees
Hi, I have duel fuel with Eon which ends in a month's time. It has an early exit fee of £60. Am I right in saying I can switch to another supplier within 49 days of the end of the tarrif without incurring the early exit fee?
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Outfox withholding 2.5 months of credit
I’m £100’s in credit with Outfox so last month I asked for a refund. They agreed to refund £400 taking me down to 1 months worth of credit on my account. I thought that was reasonable given we’re heading in to winter even though over the past two winters we’ve managed to build up credit during that period too. However,…
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British Gas
Is anyone else having trouble getting hold of British Gas? Their phone lines say they are so busy fixing boiler issues that customer services is closed! Online chat isn't working either. I've messaged them through their app and they reply saying to call but when you do they're closed and the line cuts off. It's beyond a…
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BG smart meter payg question
Morning, wondering if any can help me we our smart meter fixed yesterday wasnt sending info we had to manually add credit, we did have a substantial credit in both meters before fix but now now shows 0.00.. We left loads in to cover xmas but now we are worried we have no money...
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Negative Energy Estimate when switching
Hello,I've been with Octopus since 2018, and have supplied monthly readings throughout that time.I switched to GreenEnergy on 3/11/20, and as instructed by Green, I submitted readings to both Octopus & Green on 1/11/20. Both companies show the readings I submitted on 1 November, but on 3 November when the change took…
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British Gas Homeserve
My mom has BG homeserve at £33 a month. Yesterday her boiler wouldn't turn on. No heating. Phoned British Gas, she has to wait 4 days for them to come out and fix it. Apparently Engineers are very busy this time of year. Who knew! She asked exactly what it is she pays for a month. The reply was so if she had no heating…
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Erroneous Energy Transfer fun with Bulb! Not sure who my supplier is!
Hello MSE, I'll try to make the series of events simplified: I have no idea who SSE even are. I've had no correspondence from either SSE or Bulb about this during the switching process. Not a single letter or email has been exchanged other than me emailing them about not being able to give them meter readings and the first…
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MSE Energy Cheap Club comparison check
A post to note that prices quotes by MSE for gas and electricity (standing and unit charges) are incorrect and overestimated for my current supplier (Avro Simple and Superfix) such that none of the cheaper tariffs quotes are actually cheaper than I am paying now (or in the forseeable future).
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Pulsacoil boiler replacement
Hi, I’ve got a 16 year old pulsacoil a class boiler thermal store. The header tank keeps overflowing, been told it’s likely not fixable and need a new boiler. I’m electric only, and am not using economy 7. I’ve recently decided to replace storage heating with electric panels, purely for my own preference (I am getting WiFi…
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Shell energy
Hello all. I am currently with shell energy and have been since august 2020 My payments where £54.00 per month for both Shell energy offered to fit smart meter for free and i said yes. So i had smart meter for gas and electric fitted in september. I was told by shell energy that the smart meters will provide them with…
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New tariff warning emails
Hi, I was sent an email from Scottish Power on 27th October warning me that my tariff ends on 31 Dec, 2020 and I should select a new tariff or I will be switched to the standard variable tariff. I went online and selected a new tariff and thought it would follow on from the existing tariff when the current tariff ended,…
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Separate suppliers - do you align tariffs?
I've recently applied to switch from dual-fuel to separate gas and electricity suppliers and went for 12-month fixed tariffs with both suppliers. I'm curious to know whether other members try to align their separate tariffs on the same terms (e.g. 12-month fix) or perhaps choose tariffs purely based on price or customer…
