-
Switching error
Hi Moneysavers, I initiated a switch from Supplier A to Supplier B on 25/03/2020. I was given a switch date of 16/04/2020. On 14/04/2020 I found myself unable to submit an opening reading to Supplier B and I contacted them to report this. They told me that due to data quality issues in the industry database my gas switch…
-
Incorrect billing from npower
* Hi all I did create a thread about this but I'm unable to sign in. So here is my problem. * Moved into house 1 Oct 2017 gave reading. * I have done a spreadsheet. Can you help me, please.
-
erroneous transfer
I first moved into my property in sept 19 and was with Toto energy they put me on a tariff of around £100. I paid my first bill and then found out they went busy. Edf then contacted me to say they would be taking over but had thousands of accounts to work through before they could send a bill out to me. Saving a rough…
-
REALLY crazy gas bill....... SSE service is a joke.
I have had a series of estimated meter readings. Which I paid. I then took a reading and up loaded it which was slightly lower. This should put me in credit by a few pounds (less than £50, I imagine). * Last estimated reading on 15th of Jan 2020 - 1386 units. * Paid on 9th of Feb 2020. * Reading taken 31st of March 2020 -…
-
Smart meter compatibility EDF to EON
I’m thinking of switching from EDF to EON for better dual fuel gas and electricity rates. I have a smart meter that was installed by EDF in October 2019. My question is, would it work with EON, or would the EDF one need to be changed out and a new one be installed by EON? Can’t find any info about this online. Does anyone…
-
Britis gas transfer and billing issues
I transferred to BG which was suppose to include smart meter upgrade but cancelled due to CV19. I already have a smart meter from previous supplier which is now dumb. When I submitted my meter readings via the app I recieved a totally ridiculous gas bill. I worked out that they had 'converted' my gas reading from cubic…
-
British Gas Meter {Merged}
Since joining British Gas in early 2019 I have wanted to have a Smart Meter installed and British Gas had wanted to install one. Eventually in June 2019 they came to install, only to go away saying we had the wrong meter/ software for both electricity and gas and could not install. British Gas came again in October, this…
-
Octopus Energy
Hi Does anyone else out there find the Octopus energy bill statement an awful pain? I just want to view my bill usage not an annual countdown from what they perceive might be how much my usage/total for the year might be, minus what I've just used that month. It's really confusing. On the bill, everything is a minus even…
-
Billed incorrectly
Can someone help me please. October 2017 moved into house. I gave reading. Npower estimate bills until March 2018. I gave reading. They say I've used £2069.00 electric. I have a normal 4 bed detached house. Me and 3 children. General domestic appliances.
-
First Utility/Shell forget to take DDs. cause a huge debt, am i expected to pay for their mistake?
I have been with First Utility/Shell Energy since April 27 2014, they told me to pay direct debit for £101. a month at first but quickly changed it saying i need only pay £53 a month and this was paid every month until 1/5/2015 when they asked to change it to £77 a month and i continued to pay that amount. Then without…
-
Octopus Energy took money
Hi, I was just wondering if anyone can clarify something for me? I have been with Octopus for about a year, paying dual fuel by monthly direct debit. However, last week they took £152 from my bank. They said it was because they forgot to charge me for Gas for the last year. Are they allowed to just take money without…
-
Eon overcharged us by £400
Hello, We have been with eon for a year and I was recently reviewing our bills and noticed that our energy was £430 in December for 3 months of energy. Our usage has been £35 per month prior to this and after. See excerpt from bill below: We had a smart meter installed on the 30th October which then put our meter to zero.…
-
Switching from payg meter to normal monthly dd meter.
Hi could any one help, at the moment i am on a payg meter but i would like to have a standard meter installed as i could move suppliers and save 775 per year. My question is if i request the meter change for both gas and electric (British Gas) would they make me take out a new lengthy tariff which would obviously stop me…
-
inhereted a smart meter- no idea how to use it?
Hi all hoping someone can help. Last week I moved house and the previous owner had a smart meter which was unplugged and stuffed in a cupboard. I have never had a smart meter before so have never considered if they are worth bothering with. I phoned my supplier, they asked if the meter had a red button (it does not), then…
-
How soon after switching can I cancel my the direct debit with the old supplier? (Tonik Energy)
Hi All After poor service from Tonik, and with much better prices available elsewhere, I have a switch in progress from Tonik to a new supplier. This is due to complete on 8th May, At what point is it ok / legal to cancel the direct debit with Tonik? I just don't trust them and think they will carry on taking money every…
