Switching error

Tarq7

Hi Moneysavers,

I initiated a switch from Supplier A to Supplier B on 25/03/2020. I was given a switch date of 16/04/2020.

On 14/04/2020 I found myself unable to submit an opening reading to Supplier B and I contacted them to report this. They told me that due to data quality issues in the industry database my gas switch had failed.

Having alerted them to this they would be reapplying for my gas switch which would now take place on 05/05/2020.

This means my switch has taken 41 days (28 working days). Am I entitled to compensation under Ofgem’s 2019(i) or 2020(ii) Guaranteed Standards regime?

i https://www.ofgem.gov.uk/publications-and-updates/customers-entitled-automatic-compensation-switching-problems-1-may

ii https://www.ofgem.gov.uk/publications-and-updates/new-customer-compensation-payments-further-improve-switching

cranford

You must of read the new guidelines which came in to force on the 1st of May.  You initiated your switch in March so there's your answer.

Hasbeen

Tarq7 said:

Hi Moneysavers,

I initiated a switch from Supplier A to Supplier B on 25/03/2020. I was given a switch date of 16/04/2020.

On 14/04/2020 I found myself unable to submit an opening reading to Supplier B and I contacted them to report this. They told me that due to data quality issues in the industry database my gas switch had failed.

Having alerted them to this they would be reapplying for my gas switch which would now take place on 05/05/2020.

This means my switch has taken 41 days (28 working days). Am I entitled to compensation under Ofgem’s 2019(i) or 2020(ii) Guaranteed Standards regime?

i https://www.ofgem.gov.uk/publications-and-updates/customers-entitled-automatic-compensation-switching-problems-1-may

ii https://www.ofgem.gov.uk/publications-and-updates/new-customer-compensation-payments-further-improve-switching

Would say no. As per the links you posted??

From 1 May consumers will automatically receive £30 if they experience delays or mistakes when switching supplier

brewerdave

Not sure that the individual Utility Company can be held responsible for shortcomings in the quality of info. held on a centralised Industry database ?