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Back billing from Electricity supplier
Hi all, I’ve been with OVO for about 3-4 years now and recently decided to switch supplier. I have used their app to enter meter readings etc since I joined them and saw that I had £1800 in credit! It’s been taking a while to get this refund so I emailed them and their response states that they have never billed me. I can…
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Boiler help
We have a standard gas boiler that we are looking at changing and after having a survey we qualify for a grant so to replace with a combi boiler we have to put £600 towards it ,our hot water supply is rubbish anyway taking several minutes to run hot , we are not on water meter so was wondering should we go ahead and have…
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Breeze Energy smart meter
an engineer installed a gas smart meter the day before breeze went out of business, he was unable to set up the meter online (for obvious reasons) so im wondering will my new supplier take this on or will it have to be removed?
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What should I do about my radiators?
Hello! The radiators in my house are quite old and only single panel & single fin types. I'm planning on upgrading my radiators and central heating pipework to make the system more efficient and less leak-prone but I have a couple of issues I was hoping someone on here could help out with: 1) Some of my radiators are…
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Will an overdue electricity bill notice affect my credit rating? (Eon driving me nuts!)
Moved out of house with prepayment meters for gas and elec in November. Both meters in credit when we left and never went into debit in the year we lived there. After moving out, Eon decided we owe them £93 for elec and £98 for gas. After a couple of phone calls they agreed we shouldn't have been charged. They cleared the…
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Switched from EoN to Orbit Energy but has been a nightmare
Hi I switched from Eon to Orbit for both Gas and Elec last on August 27th, with my first bill being on September 21st 2019. I have not paid them anything to date because of the situation below. EoN have not issues me a final bill because they are still waiting for Orbit to provide opening meter reads. Orbit for some reason…
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Boiler KWH Usage
Hello everyone. Simple and probably stupid question, but please humour me. I have an Alpha CD25C boiler. According to the manufacturer, it should use 25 KWH. However, my gas meter is clocking it at 29 KWH just running the central heating. I've isolated it from all other gas appliances to reach that number - no hot water,…
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Moving house energy help
Hi guys I need some help I'm moving house but the house I'm going to has a pre payment meter with supplier boost and a standard credit Gas meter with ovo I know dual fuel is cheaper and I want to have both meters as credit meter but I don't know how to go about this as boost only do PAYG and what happens in the interim I.…
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Landlord is converting to PAYG
Hi, posting this for a friend as they need to see where they stand. Basically their landlord is changing the meter from a direct debt way of paying which the tennant is happy with, to a pay as you go complete with new smart meter. I dont know why they are doing this as they are not behind on paying bills or anything, and…
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Switching and your direct debit
Having a look online it seems that switching supplier is not as easy as we're told when it comes to direct debits, most of the suppliers say don't cancel your direct debit until we close your account after giving you the final bill, but if you do that they're more than likely going to take the next months direct debit,…
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£400 a month for energy?????
I just dont believe this can be correct. I moved into a new home in Sept 19 (5 bed bungalow/20 years old/well insulated etc). It is a smart meter installed so have not required to provide readings. The reading on bills match the meters. Since then I have been paying British Gas £170 per month (£680 so far). I decided to…
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Gas usage
I have 3 radiators downstairs and 4upstairs if I turn the upstairs rads off will I use less gas probably a silly question but just wondered if it would make much difference
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Switching Eon Tariffs
I am currently on Eon fix online V14 but fix online exclusive V26 is cheaper but I can only switch using cheap energy club. Will I still have to pay the early termination fees if I switch using the cheap energy club?
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Eon back billing
I recently logged onto my Eon account which I do not regularly do and noticed that I had quite a lot of credit, I pay direct debit every month and no one has got in contact with me regarding any problems but it turns out that they have not been able to get a reading to bill me in 17 months because of an error when…
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Utility Point
"We are the best value energy provider yet again as researched by Martin Lewis and Money Saving Expert." This the company that still owes me £242 from September and reading their page many others also in same position? Is refunding owed money not a factor?
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Switching from prepay company to credit company
Moved in here almost 3 years ago and the previous tenant for whatever reason was under Utilita prepay for their energy. I have tried at various points to enquire into switching and been led to believe it would involve changing the meters and considerable cost to myself which I cannot afford. (Disabled and on benefits) But…
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Eyewatering electric bill
I moved into a two bed flat in May so I haven't experienced a winter with electric heating until now. I switched from Shell Energy to Bulb at the end of December and have just been sent a bill for £200.49 from Bulb for the month. I have no idea how I could be using that much electricity?! I turned everything off overnight…
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Electric Bill Way Too High ?
One bed flat with one person living here ( me ) Last month my bill was £155 which is way too high, isn't it ? Then I realised that the large electric radiator in the living room was on the whole time which should account for it ? So one week into Jan i turned the heater off for the remaining 3 weeks and used up much less…
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sky high energy bill! pls help
Hello, I recently send a meter reading to my electrical supplier today (67238 low and 72431 normal), which is for the period from 26/10/19 to 03/02/20. The readings on 26/10 was 66104 and 71948. They told me that I have to pay over £320 for the bill! That is more than £100 a month. I find this ridiculously high given that…
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Electraflow - What Tariff??? mcdonaldwaterstorage
My parents have moved into a property with an Electraflow unit installed. I am trying to assist them with chossing the correct tariff for their usage. They are retired so spend a fair bit of time in their home over the daytime. Does anyone here have this installed? Is the electraflow meant to work in a similar manner to…
