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Energy

Archives for November 2019

New Bungalow With No Thermostat
Hi, I am about to move into a 2 bedroom bungalow (private rented) and there is no room thermostat, only an old boiler with simple controls to adjust the CH and water temperature. The radiators do have TRV's on though. I am a little worried about high gas bills as my last house had very high gas bills even with a new…
Electric water heater
Firstly apologies if this is the wrong forum, new here and trying to find my way around! I'd like some advice on heating hot water for a bath shower, taps only. I have a cottage which only has an immersion tank, due to the size of it and position of the tank.. it's small and doesn't keep the water hot for long or hold…
LED bulbs
LED bulbs are not what they seem to be. I have bought G9 LED bulbs online hoping to get higher wattage, brighter bulbs. However on measuring their current consumption claims of 9W or even 11W are actually nearer 2.3W or 2.9W
BG Smart Meter ~ Daily Standing Charges
Have a query if anyone can help please. I have a British Gas Smart Meter up and running which until two days ago I have had no issues or queries with. Each morning I would come downstairs and whilst at the sink I would look at the meter where it read for Gas anything from £0.15 to £0.17 (which was the charge for hot water…
Energy switch...OVO Energy
I had my dual supply from OVO on a 2 year fixed rate and switched at the end of September. 2 months later I noticed they were still taking direct debits and my account was in CREDIT by £944. After making contact they said this was because my account had not been closed, even though I had recieved all the correspondence…
Swap glass in double glazing - scam?
My in-laws have been talked into swapping all the glass and handles on their double glazing. They've been quoted nearly £4000 to do this. Their house was built in the late 80's/early 90's. None of the glass units have failed and the frames seem in good condition. The sales person has told them they'll make lots of energy…
Cheapest Way to Heat a home
My sister has a 4 bedroomed detached house and leaves her heating on all day at 21c because they can't have a gas fire, we have a 2 bed semi detached bungalow and have the heating on approx. 8 hrs a day at 18c and are in all day so when the house cools down we have our gas fire on. We were discussing our bills and she says…
Energy Ombudsman - E.On Issue
Just wondering if anyone had any information on the Energy Ombudsman? Reason I ask is I have an issue with E.On over a £1K charge that they have billed me for, essentially last year after they took a meter reading I was in £1K credit, when I checked to see if correct I did meter readings again and it changed by £10. They…
Scottish Power & The Ombudsman
I'm at my wits end with Scottish Power and the Ombudsmen. I'm at a point now where I am so exasperated by it, it's easier just to give in, but it so so wrong on so many levels and so blatantly inaccurate . . .it seems both parties are devoid of any common sense. I raised a complaint with the Ombudsman about SP billing. In…
Do I pay Extra Energy bill?
Hi folks, I'm one of the many having an absolute nightmare with Extra Energy following their collapse. I received a final bill of £1069 out of nowhere in August. Having gone to and fro with their useless administrators for a few months I've gotten nowhere. All they've been able to provide is a spreadsheet 7 pages long with…
Edf won’t honour Energy Club deal
I switched my gas/electricity a while ago to EDF through the Energy Club. I chose a particular tariff purely because I did not need to take a smart meter. The wording on the deal was “EDF says it will contact you about getting a smart meter fitted though you can refuse and stay on this tariff”. EDF have emailed me to say…
Warm Home Discount scheme & changing suppliers
I am with Scottish Power at the moment and in receipt of Pension Guaranteed Credit, so I'm entitled to the Warm Home Discount. I've received the letter confirming that I will receive it. I want to change energy suppliers as soon as possible and my tariff with Scottish Power ends on 31st Jan 2020, there's an exit fee too,…
Standing Charge...
If there is one thing that annoys me its the standing charge on the electric & gas bill. What does it actually cover, is it for maintenance. Seems to just keep rising in cost...:mad:
Warm Homes Discount
Has anyone got any idea when Scottish Power are due to pay the WHD this winter ?
Generating your own energy
An ad popped up in something I was streaming earlier this evening, but was one of the few that I didn't make use of the "Skip ad" facility. It was for photovoltaic cells to generate energy that could be sold back to utility companies, not unlike solar panels but captures energy from light regardless of the sun coming out.…
Smart Meter - One Company to Another
I had a gas and electricity SMETS2 meter installed by Bulb several months ago. I have tried twice to switch suppliers and beforehand enquired of each of them whether my SMETS2 meter would work with them. The latest one (today) was with Igloo (due to MSE email and potential savings). Igloo's reply (which is roughly the same…
OVO balance
Afternoon, I'm one of those that were ported over from Economy Energy in January ! I left OVO in March but was due a significant refund from OVO / EE. I not received my final bills from EE yet but my OVO balance states +£207.31. Does the + mean that I owe them or do they owe me that sum ?
I cannot get money refunded
I switched to Bulb just before it folded and I cannot get the £75 owed to me refunded by Utilita Energy who took over the accounts, any ideas?
British Gas Account
Hi I’m a new user but wanted to ask you all if this is something you’ve experienced. I opened an account with British Gas a month ago, since then I have had 2 letters from them but they were posted to my old address (moved out a year ago) as they have set it as my correspondence address without me telling them to. I…
Anyone use Hometree for boiler and home cover?
When looking for boiler cover, a sponsored ad with positive trustpilot reviews was returned from a google search for a company called Hometree. I've never heard of them and am skeptical about review sites. Oddly, it didn't come up when searching for them on here (main site and forums) - this is normally as comprehensive as…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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