OVO balance

Mr.Everready

Afternoon,


I'm one of those that were ported over from Economy Energy in January ! I left OVO in March but was due a significant refund from OVO / EE.


I not received my final bills from EE yet but my OVO balance states +£207.31. Does the + mean that I owe them or do they owe me that sum ?

Sterlingtimes

My looks like this on line:

Current balance in your energy account:

- £33.70

What is my balance?

These figures include costs for energy used, standing charges, and add-ons as covered in your last statement

Theoretically, I owe them £33.70. But they have rather screwed things up.

I imagine that your + means that they owe you the balance figure.

Mr.Everready

Thanks,


Mine says the same underneath.


No idea if this is a final figure or not. So it's still a wait and see game.

reeac

I always find the notation on the OVO website to be unclear and sometimes ambiguous but at least I can believe the meter readings as, my Smart Meter being dumb due to no phone signal, I do the meter readings and send them in. OVO always suggest too high a monthly payment but as they pay 5 percent on any positive balance I'm pretty relaxed about that. I assume that they set an upper limit on balance to stop people using it as a 5 percent tax free savings account.