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Splitting supply
Hi. Me and my partner live in her late grandmother's property. The house was never registered. When she passed her late father split the house into two flats because he never got on with his brother. We live upstairs and a second cousin who claimed downstairs when the brother died stays there in the summer. We have a…
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Are energy prices higher in winter?
I changed supplier some months back; but just thinking, if wholesale energy prices are more expensive in the colder months, should we all be fixing our tariffs in the summer?
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Moving home in the middle of a 12 month dual fuel contract?
Hi all, Apologies if similar questions have been posted before but I can't find the answer to this. We recently moved on 9th August and were previously in a 12 month dual fuel contract with green network energy, I think this would have come to an end on 9th Dec. I called today to advise of final meter readings and that I…
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Major problem with Simplicity Energy
Hi, earlier in Summer I transferred over to Simplicity Energy from Avro Energy. There was a dispute over final meter reads in spite of Avro having 12 months of consistent reads and photos of my meter and its reading. Eventually, Avro accepted my argument and reimbursed me some credit which had accrued. However, now…
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Moving In - What to do?
Hello, We are due to move into a new property on Tuesday and have identified British Gas as the supplier for Electricity and Gas. Yorkshire Water run the Water Supply. What I want to know is....when we note down the meter readings of the gas/electricity - do we submit them straight to British Gas? I don't want this to be…
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Viessmann Vitodens 100 26KW vs vaillant ecofit pure 825
My boiler broke and I have receive quotes from an engineer (which look reasonable for install). I am less sure on a boiler model. He is strongly suggesting a vaillant ecofit pure 825 as a 'better' boiler with a 7 year warranty. I asked about a Viessmann as reviews seem good online, for which is has quoted about £90 more.…
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Confusion with monthly cost for electric
Hi all I'm hoping you can help me. I left my partner and moved into a rented house as a private tenant on January 24th 2019. Did not bother changing suppliers at first as the monthly costs appeared to be reasonable but today I am on a money saving binge so decided to look into my utilities. I have gas heating, hot water…
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Green Star Energy
I've had great difficulty with this Supplier while trying to recover a Credit Balance in excess of £500. I've been trying to reclaim this money since the beginning of July and despite several promises that this money would be refunded to my Bank Account "within 14 days" no refund has been forthcoming. Today was the last…
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Contract coming to an end
The EON Go Online 1 Year v16 contract that I'm on is coming to an end on 3rd of September and I'm looking to switch to a different supplier but was wondering can I switch now without any exit fees? Also, I believe the switch normally takes 2-3 weeks which my current contract will have ended, will I be paying EON the new…
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EE over charging on my final bill
Hello I am having problems with EE and Ofgem have not provided me with a solution to the difficulties I am having with them. I regurarily switch my enerigy providers each year. In October 18 I switched to Yorkshire Energy but they failed to switch me due to their own incompetance which ofgem found in my favour. However, I…
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Npower screwing me over. Ombudsman won't help.
Hi this is a very long story, I'll try and make it as brief as possible. I moved into my 2 bed flat in 8th December 2018. The previous tenant had not told npower they were moving. We tried to tell Npower we were the new tenants and get the account switched switched to us a million times over the phone and was told my names…
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Charged twice for same Electricity when switching over from Our Power to Utilita
I was formally with the failed energy supplier, Our Power Ltd where I was transferred over to Utilita Energy following an Ofgem decision to make Utilita Supplier of Last Resort. I received my final bill from OurPower’s administrators on 18th March 2019, but although their final electricity reading of 5106 (31st Jan 2019)…
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Meter Profile Class
Hi, anybody ever heard of "Meter Profile Class" ? Just been turned down for an Igloo account as they say they "can't support my meter profile class" !! I've requested an explanation from them but not had anything back thus far. Many thanks, Eddie.
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Cheap Energy Club suggestion... can this be done?
I don't know if this has been suggested before, but I wonder if it's possible that when you log in and enter/save your usage details and current supplier/tariff name that provision could be made to enter your current price per KWH and standing charge's manually? Reason being, I regularly use MSE energy comparison but…
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Economy 7 Dual MPAN incorrect setup?
Hi, So I worked in energy complaints for a while (a few years ago) but am a bit rusty now and dual MPAN's were always a major headache! Colleague of mine has said dual MPAN's but rarely uses the storage heaters. It looks like the account has been setup with MPAN1 (main usage) on a single rate tariff £0.175 pkwh) and the…
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Bizarre 'Eon-Mistake-to-Debt-Collection: A guide to resolution-proof Customer Services'.
I queried mis-billing in February 2019. Meeting every deadline and CS request, this is unresolved. (Read from the bottom email) i have no connection to Eon. ME: Dear Bryony, I have replied by your deadline of 6th but understand you have nevertheless closed this complaint. Please confirm that you are not intending to…
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Switching Energy Supplier and smart Meters
Hello, My current duel (Gas and Electricity) tariff is ending soon and I need to change to another one. I've looked at the switcihng websites like comparethemarket and uswitch and a lot of offers require mandatory installation of a smart meter. I prefer not to have a smart meter, so would like to ask, in these cases does…
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Finding out who provider is
Hi I've just moved into a new flat to find the electrics work. I didn't think they would but the lights switch on and off. How do I find out who the provider is? Thanks.
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Transferred from EE to Scottish power - Awful service and huge bill
We were transferred from EE to Scottish Power in November last year. We received no welcome pack, no e-mails and no bills. Some quick research online would suggest Scottish power bit off way more than they could chew and it has caused lots of problems for people. The main issue is a large bill which I have had to access…
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ovo dd hike?
my 2 year fix is ending soon with ovo, and my dd doubled after about a year. i let it be at the time, as i thought it may be genuine usage, although my circumstances had not changed in any way, and i thought it was due to increase in energy prices. the intial payment was similar to what i had been paying to previous…
