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SMETS2 etc
I am thinking of switching and don't have a smart meter. From what I can gather, if I am thinking of switching and my new supplier insists on installing a smart meter, I really don't want a SMETS1 because it may not work fully if I switch again. It might be that some suppliers still give themselves the option in the…
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Npower Obscenities – is it just me?
In February of this year I finally managed to get Npower to replace a broken Smart meter. It had only taken them 2 years and 9 months. I’d spent 6 months in their complaints system (always being polite) but, rather than report them to the ombudsman I decided to wait until my fixed tariff had expired in May and move to a…
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Economy Energy still waiting refund?
Hi, Is anyone still waiting for a refund from economy energy through OVO, despite many emails, I am waiting for £200 refund. I receive a stock answer of they are still working in the credit balances. 1) I swapped in Oct before they went bust 2) I have copies of my final bills and sent these on for my refund to OVO I’m sure…
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Is an electic only flat a dealbreaker?
I think I have found the perfect 2 bedroom flat to rent that has everything I am looking for and is in a great location. However, it's electric only. I have had a look at its EPC report and it's got an EPC rating between a B and a C (80) which is very good. According to the report, it's fully insualted (a top floor flat…
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Immersion heater wired to be permanently on ?
Hi, I just moved into a newa apartment and am super confused by the water heater situation.It's a massive tank with blue insulation on it and an open top. The only switch it has is labelled Standby/Duty. From this switch come out 2 wires that connect to 2 immersion heating elements on the tank, one at the top and one at…
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Shell energy
In March I switched suplier to Shell Energy (then First Utility) and received a good quote through MSE cheap energy club. I switched and was happy with the service. However today I recieved an e-mail saying my monthly payments would rise by 90%. I am a duel fuel user and when filling in the form to switch I based my…
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Broken prepayment meter
Hi, Two weeks ago tomorrow, we had a thunderstorm and a power surge which killed my electric meter. The display is blank and we cant top up. The day before the storm i put in £40, which was down to £34 the next evening. Currently we have no way of telling how much, if anything we have left. Our supplier, spark, have been…
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Today it's six months since Economy Energy went bust
After six months, I still do not have a final correct bill from Ovo. The Economy Energy receivers have done a good job in producing a bill which is perfectly correct. Ovo's bill appears to recognise the Economy Energy credit, but its statements are based upon different readings. Anyway, since Ovo opted to impose its…
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Avro tariff not listed
I can't get started with comparing energy suppliers as my current tariff doesn't appear on any of the comparison sites. I am with Avro Energy on the "Simple and EHL July" tariff. Any ideas what to do? Can I get it added to the comparison sites? Is there a way of doing comparisons using the standing charges and Kwh charges…
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Eon Exclusive Tariff
Hi, Is it possible to get hold of 'exclusive' tariff's only offered to 'loyal' customers? I just got a call from Eon offering me an exclusive tariff - Fixed 1 year Exclusive v5. They had access to all my usage details and knew all my details so it wasn't a scam. I did check their website and this tariff does not show up.…
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Legal Proceedings Challenge
I just wanted to ask for some thoughts before deciding on course of action. In short, I left my previous property in Sep 17. I sent the provider a letter informing them and my new address. I did not hear anything back from them but I hadn’t cancelled my direct debit since I hadn’t heard from them. After 5/6 months, I…
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Shared electric meter problems with landlord
I will try and be as detailed as possible. After 9 months of paying £31 direct debit, I had a £400 electric bill with the premise that I wasn't paying enough. So it went up to £55. For a 1 bed it didn't make sense. It turns out my electric bill and feed is also my upstairs neighbours, so the bill is for both my flat AND…
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Incorrect electricity meter serial number
I recently moved into a new flat in May. After paying my first energy bill, I noticed my electricity usage was unusually high - over 300kwh for a one bedroom flat (almost twice of what I typically use). I decided to double check if something may be wrong, did a quick test by turning off our electricity and seeing which…
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Avro - failure to refund outstanding credit at end of contract
Is anyone else having the same problem? I received my final bill from Avro on 19 May. The switch to Utility Point was (almost) seamless - my final gas readings were accepted but my electricity ones were changed... no particular problem about that though.... it all came out about even. I was left with a credit of £36.11…
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Water bill for 2 people?
Hi all, How much should an average water bill be a month for 2 adults in a 3 bed semi? Thanks
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Extra Energy Small debt should I pay ?
I have received a small outstanding bill from the creditors for the collapsed Extra Energy for £60 outstanding. I have not kept copies of old invoices and they cannot provide any historic bills only a outstanding bill. I've disputed this as it is a summer invoice and i'm usually in credit for hundreds but have no proof of…
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Combined Gas+Electricity supplier - a Mug's game?
OK, so my combined Gas+Electricity fix with Avro is soon expiring, and I recently tried the Which? site to glance at deals one evening. I was disappointed to find even the best deals cost slightly more than now. Then I tried 'Gas only' and 'Electricity only' options, each offering deals saving £100 or more, i.e. £200…
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Needing advice on supplier switch please.
Hello, I currently rent a very small old one bedroom flat and having to pay 3 lots of standing charges.I am looking to change to either a supplier who will charge for 2 or possibly standing charge free. I currently have my main meter for electricity.I am being charged for a second meter which is for storage heaters (Even…
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Alternatives to SSE Superdeal tariff?
My stepdaughter is in a rented flat in Southampton which has Storage heaters so has a 3 rate meter and has meant she has been on Superdeal tariff. We did manage to find an M&S Energy 2 year fix (supplied thro SSE) at a 'reasonable' rate (with an M&S voucher incentive as well) back in Aug 2017 but we're coming up to renewal…
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Related meters - please help!!!
I've just moved into a property that has "related meters" - 2 meters, separate mpan numbers. The flat is electricity only so there is no gas meter. There is one meter that supplies the lights and power and there's one meter that supplies night storage heaters and the water heater. The first meter is a standard meter. The…
