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Electricity Switching Process
This is the second time I have had difficulty in switching from one supplier to another. Basically the new supplier makes the request to switch but the current supplier never receives the request. I know the new supplier doesn't know who your current supplier is but the request relies on accurate information about your MPN…
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Uksearch extra energy
Be aware of this company person who was a customer of extra energy received a letter stating money was owed from over 2 years ago do not contact them phone PwC 08009534774 they will tell you if money is owed on debt address If you live long enough you will get old
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Economy 7 readings reversed - maths help please!
Hello! Hoping someone can fathom if Ebico has calculated my bill correctly, as they have been reversing my day and night readings for some reason. I thought as I use about 60% at night (and the Night Owl tariff is free at night) I would be due a fairly hefty refund, but no. I seem to be in credit by just 13 quid. However I…
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Moving home energy contract
I've recently moved into my second home. I am currently in the process of trying to get hold of the property's current supplier, Avro, to set up a direct debit with them. My main question is though. If the previous owners of the property had a fixed term contract with them, which I'm still to find out when/if Avro finally…
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New tennant energy supplier
I'm about to move into a property in the next couple of weeks. The previous tennant has left a month ago. When I went to get the electricity account set up with me and my partner they said our direct debit would be £140 for a 2 bed top floor flat! We stupidly said yeah set it up for 1st August to go out. We then had a…
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Electric cooker causing huge bills?
Hi, I'm looking for some help and advice! We live in a 3-bedroom semi in the UK Midlands and have our gas and electricity with British Gas, on a standard tariff (14.01p/kwh). Have recently been informed by them that we need to increase our direct debit for electricity from £70 per month to £120. We've always paid between…
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Together Energy Scam Calls
Had a call from 01389493413 from somebody with a Scottish accent saying they were from Together Energy and I owed £233. I know this to be rubbish, but I was with them over a year ago. I wonder whether, among all their other incompetencies, there has been a data breach as she knew my name. I ranted that if they wanted to…
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Smart Meter Read on Computer?
Is there a gadget that I can plug into my computer or an app I can install on my smartphone so that I can get my smart meter readings on my computer or smartphone? My IHD no longer works since I switched suppliers and I have to go outside to read my meters.
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Smart Meters for Medium Pressure Gas Meters
Hi everyone, Following a request for smart meters at my property, I have had a visit from an EON meter engineer who has advised me that I am unable to have a gas smart meter installed due to my meter being a medium pressure meter. Has anyone else had this problem and are there other suppliers who have capabilites and…
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Electricity suppliers messed up handover...
Purchased my house back in September 2018, the night before I moved there was a fire in the meter box. There are two meters on the property, one is disused in an outbuilding - the main being in the box on the house. When the new meter was installed the day prior to me moving in, someone (ie. SSE/UK Powernetworks) assigned…
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Switch incompetence, or something more sinister?
Around three months ago, I applied to switch both gas and electric suppliers. Both were on direct debit, and both were in debt before moving to credit over summer. First point, is that it is interesting that being in debit does not allow you to proceed with a final bill generation and then switch, but requires you to jump…
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Helping with the swtich
Hi Everyone I have registered to the energy club and after filling up the site with information on gas and electricity usage, I was given a few options I'm looking to switch to Orbit energy, as this is the first time I'm switching, I'm unsure how this works. Went on the Orbit Energy website, selected the deal and now is…
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Green Network Energy?
Hi thinking of switching to ' Green Network Energy' but have never heard of them, as anyone got any experience/advice about the company? Appreciate any help Thx
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Shared heating
I live in an apartment building with a central heating system for the whole building. the metering is done by Insite Energy. The metering system in my flat has stopped working and I cannot add money. The company are suggesting that it will cost approx £600 to fix. Can anybody tell me if I need to pay this cost for Insite…
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Npower Estimate
For July :D
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Defnydd heddiw... 'My smart meter is speaking Welsh - but I don't' - MSE News
Some Bulb energy customers are reporting that their smart meter displays have randomly switched to Welsh - even though they're not in Wales...Read the full story: 'Defnydd heddiw... 'My smart meter is speaking Welsh - but I don't'' Click reply below to discuss. If you haven’t already, join the forum to reply.
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First Utility bill from 2013
I have received a letter from MIL collections stating I owe £298.46 to Shell Energy, formerly known as First Utility. I think we had our energy with First Utility years ago – we have been with NPower since April 2013. Can they really claim this after all this time? What should I do?
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Scottish Power - Accounts Mix-Up
It's not my account (I thankfully ditched SP a month ago). It is however that of a friend. She showed me her list of accounts (gas & electricity) on her online account. The first two accounts were hers - then listed below were the accounts of other people. She was actually able to click on those accounts and see all the…
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Glow-worm second annual service
My relatively new Glow-worm boiler (only 2 years old) has already developed the defect of producing a sudden stream of cold water during showering and, less uncomfortably, during washing up. It can last for what seems as long as 2 minutes during both uses. During the recent annual maintenance I mentioned this defect to the…
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How do you power a smart meter that is outside of the house?
Hello, I was phoned by my energy supplier EDF who asked if I wanted a smart meter fitted. I asked the EDF representative if they could explain how the smart meter fitted to my gas supply would be powered as my current gas meter sits in a box outside of my house that is below the ground and has no visible means of…
