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Scottish Power website showing incorrect meter readings
Anybody else who has a smart meter with Scottish Power finding that their online account is showing the incorrect electricity meter reading? My correct electricity meter reading is 5536, but the website only shows 553, i.e. only the first three most significant digits. I've sent them an email about this weeks ago but…
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Problems with Energy Saving Club Cashback Payments
Hello, My wife and I switched via the Money Saving Energy Club to EDF online exclusive back in September 18.: However despite numerous emails to the club we have still not received the £25 for our dual tarriff switch. The last response was in March and we were told it was being chased with Moneysupermarket however that was…
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Help npower off peak bill( reposting properly!!)
Hi there, I contacted npower a few months ago after receiving letters saying that I had not been topping up my prepayment meter, I wanted to speak to someone about this as I spend about £40 a week on electric. It was a nightmare to get through to anyone as they could never find my account and I was put on hold on countless…
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SSE Charging a years worth of Standing Charge on my late Fathers property.
Hi All, Just wondering if this has happened to any one else. My father passed away last April, and I had to deal with his affairs. Not a big problem because he was always one for paying everything by DD and so was in credit with most things. Most companies / local authorities I dealt with where very understanding and…
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Moved into new house. ordered SSE pay as you go meter..
Just moved into a rental house, it has a quarterly gas payment plan i asked for it to be changed to a pay as you go meter, the payment card came this week and gasman will be converting it to pay as you go this month. just some queries i would like answered.. will it be on a smart meter? or do i first need to get the pay as…
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British Gas, Smart Meters & Solar Panels
Hi, I had solar panels installed a few years ago and I love them as I seen an instant saving with regards to my energy usage. I would see a red light on my leccy meter and the word RED displayed on the screen indicating that I was not drawing anything from the grid as I was using less than the panels were generating. In…
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Energy usage nearly 3 times more than 2 years ago - confused why?!?!
Hi all, I've just received latest energy bill from Igloo saying I am £600 in debit due to my monthly direct debit not covering usage for the past 12 months. Looking at statement it's showing I am using 3 times more gas than I was 2 years ago...which I can't work out how that's possible as since then I have had a brand new…
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In credit. Can I get a refund?
I’m in credit with BG. I send meter readings every month and what I am using is the same as my DD payments. If I ask for a refund of my credit will I get it or will they say it will be swallowed up next winter. As it’s now Spring I’ll be using less gas anyway but leaving my DD the same.
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Switching prepay supplier with a SMETS1 meter
A relative of mine has a SMETS1 prepay meter and I want to help him move supplier as his current supplier has ridiculous rates (Utilita). From what I understand he would have to move to a credit meter first, and then back onto a prepay tariff, is that correct????? It seems the SMETS1 meters can be remotely moved to a…
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Duel fuel .. or not?
Greetings all. I’m just about to buy a new range cooker and I was wondering which is the best way to go in terms of the fuel ... ie electric ovens and gas hob .. or an electric oven and hob . .! Which is the most economic? :j
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Power have been undercharging me for 20 months, advice please
I am a new home owner and have been paying my bills by direct debit since I moved in. I never paid much attention to them but recently there was a delay to my billing and i checked to see how big the delayed bill was and it was extremely small.... Having now checked my actual reading compared to the estimates they have…
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Help paying huge debt not mine!
Hi there I am desp trying to get some help after having nightmare getting any answers from npower. Iv bn in housing association property since 2011 was with Scottish power prepayment meter. Had prob with key so called was told I'm with npower now since 2013?? I nvr changed but anyway while going through giving them meter…
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Bulb cost calculation wrong.
What is 21 times 13.85p? according to my calculations using excel it is £2.91 according to Bulb it is £2.96. Strange!
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EDF Energy - incorrect "We're sorry you left for another supplier" email
An elderly (in his mid 90s) relative who uses EDF received a "We're sorry you left for another supplier" email last night. He has not requested a change - he wouldn't be able to do so on his own as he's now unable to use a computer or phone - so the email has obviously been sent in error. I've spent over an hour today…
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Add your feedback on energy supplier Qwest Energy
This is a feedback thread on energy supplier Qwest Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…
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GB Energy / Debt Collecting
I was a customer of GBEnergy over two years ago, my bills usually spanning over near three months were around £80-£100 which I didn't mind, living in small one bedroom flat alone and working most hours away anyway. However after sending through final metre readings, they sent me a bill for one month that was like £129 and…
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Add your feedback on energy supplier Lumo
This is a feedback thread on energy supplier Lumo Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t already,…
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Add your feedback on energy supplier Gulf Gas & Power
This is a feedback thread on energy supplier Gulf Gas & Power Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…
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Add your feedback on energy supplier Great North Energy
This is a feedback thread on energy supplier Great North Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you…
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Energy kwh query
I am currently looking at switching energy supplier which I do each year. All I want to know is every year from advice taken by the mse energy club to do a comparison by usage of kwh for both gas and electric. I have done this every year no problem however my current supplier (Great North Energy) have said they cannot give…
