EDF Energy - incorrect "We're sorry you left for another supplier" email

Andrewzy

An elderly (in his mid 90s) relative who uses EDF received a "We're sorry you left for another supplier" email last night. He has not requested a change - he wouldn't be able to do so on his own as he's now unable to use a computer or phone - so the email has obviously been sent in error. I've spent over an hour today trying to sort this out with EDF.

Has anyone else experienced this? EDF customer support are saying it must have been requested by someone who incorrectly entered their home address but this does not stack up as they confirmation was sent to the correct email and the requestor would have have to enter customer numbers etc as well.

Any thoughts or suggestions welcome!

AndyPK

the worst part is the sad looking dog in the email.

the email address does stack up, as they are emailing the current account owner.

You have 14 days to cancel the transfer. It should be very simple!

molerat

Any "energy saving advisers" knocked on the door recently ?

Andrewzy

Thanks Andy, it wasn't very simple but hopefully it's done now. What caused it is still a mystery, if it's a glitch with their system they need to fix it quickly.

Thomas_Edison

This is an erroneous transfer and happens all the time. Your current supplier didn't request this.

Someone will have tried to change their supply and chose the wrong one by accident. You need to request an objection

Andrewzy

Thanks all. EDF need to implement a simple way of undoing these mistakes. They don't include a reply address in their emails so I had to spend 15 minutes chatting online to an advisor to sort this out.