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Energy

Archives for April 2019

Becosmart (or is it B-Ecosmart ?)
Hello Anyone experience of dealing with a company called Becosmart or maybe B-Ecosmart ? They came to my door today on spec. According to them if in receipt of child benefit and/or certain others such as Carers Allowance, we can get extra insulation in loft/walls and also a free boiler. Government and energy companies are…
Cheap energy club switch problems
Can anyone advise? I started the switching process with MSE cheap energy Club a month ago - just prior to the hike in prices. The site advice is if there is no progress with the switch within a couple of weeks to contact by their email address who aim to reply within2 dats. Now 7 days and still no response from the cheap…
Energy customers to get automatic compensation for switching issues - MSE News
Energy customers will be given automatic compensation for late credit refunds and for being switched to a new firm by mistake, under new rules which come into force this week. But a key measure to tackle late final bills has been put on ice...Read the full story: 'Energy customers to get automatic compensation for…
No response from energyclub@moneysavingexpert.com
Hi there I’ve emailed energyclub@moneysavingexpert.com three times over the past three weeks to follow up on cashback from a MSE switch 7 months ago. I haven’t had a response. Is there any way to get the cashback please ? Many thanks if so.
Bulb Variable tariff
Hi all, So trying to decider whether to move to Bulb or not, I have a doubt. They are on a variable tariff, and I was wondering, how often have they changed it in the last 1-2 years and what has the trend be like. I would very unhappy if I joined now and suddenly it went up a lot in the next few months, as I have the…
Help costing running of Lazy Spa hot tub with energy company
Good Morning I am looking at a Lazy Spa Hawaii model It says it uses 2050W (2.05kw) per hour and my energy company cost is Price £/kWh £0.120000 so approx. 0.24p for 2kw per hour. Say approx. 30 days in a month which is 720 hours so 720 x .24p is £172.80 ... surely that cant be right? Most websites states approx. £10 per…
I've cancelled my switch but it's still showing as 'in progress' on my account.
As above, the switch went ahead 12 months ago, however your site has not updated itself all I keep getting is "Switch in Progress", can someone please let me know how to get back to switching page as I have been sent an email from your system advising me that my account needs to switch again. Please help!!!
economy 7 check your times
Well after getting a hefty bill from Scottish power i did a bit of research and after many years with SP i moved onto Shell Energy. Only to find out this morning that after being told initially that the off peak hours were the same in my case with SP 1-8am all year round, i then find out its 12.15- 7.15am, so much for…
uSwitch App limitation?
Whilst I'm not a fan of apps for apps sake, I bit the bullet and installed the uSwitch app as I'm currently switching my gas through them and it tracks the switch progress. This might be finger trouble on my part but, as far as I can tell, it's only showing me dual fuel deals, whereas my best savings come from splitting to…
British Gas: Energy Plus Protection Green May 2020
Hi all, So I was looking for a new tariff as mine with EDF is due, and the cheapest one with them is a 30% increase over last year. I had in mind changing to Bulb, but running some more quotes today, I came across the following: Energy Plus Protection Green May 2020: Gas: 16.53 per day and 3.093 per kWh Electricity: 20.44…
SMETS2 smart meters with solar panels installed
Anyone had a SMETS2 smart meter fitted with solar panels already installed. I know the older smart meters were not compatible for anyone on solar panels. Bulb my supplier have offered a smart meter but the 18yo on the help desk can't confirm compatibility.
MSE Cheap Energy Club
Trying to update the details for my Mum's MSE Cheap Energy Club account. She is currently with OutFoxTheMarket - and is happy. However, when we do a comparison... the numbers are off, because I'm unable to edit her account to her actual tariff. She is on the Zapp! tariff (12.91p/unit and 21p standing charge - inc VAT) -…
Switching away from British Gas with Smartmeter
An elderly relative has both her Gas & Electricity with British Gas, as well as their Smartmeter which she likes. I would like her to switch to a substantially cheaper provider, but have read lots of stories that her Smartmeter might cease being 'Smart' and become just an ordinary meter. I know this would make her very…
Is it possible to use 850kwh electricity in a month?
I am trying figure out some electricity readings for someone who has just switched supplier and can't understand how they've used so much electric in the past month. 30 March reading: 10521 kwh 27 April reading: 11365 kwh They are fairly high consumers of electric (approx 5000kwh per year in a 3-bed house), but while their…
Anyone had an SSE smart meter installed lately?
Yet more phone spamming by SSE. Explained that I'd already refused the offer because they could not offer a written statement that it'd be a SMETS 2. This time they claimed something will arrive in writing as 'they only do SMETS 2' now. I believe that even if something were to arrive in writing, they'll just sneak a SMETS…
Spark Energy switched without consent
A couple of weeks ago I receied a not-so 'welcome letter' from Spark addressed to "The Occupier" saying that: "As instructed by your letting agent on your behalf, we've been appointed as the gas and eletricity supplier to your property." So here's the issue: Firstly, we have no landlord because we own our own property and…
external wall insulation
I hope I've put this question in the right forum. I live in a 1930s house which doesn't have cavity walls, I've heard about external wall insulation. Can you get grants for this work? Has anybody had this done and is it worth it? thankyou
MSE and EOn big switch
I have been trying to establish who informs who re £25cash back and for details to be updated on MSE. Seems no one knows EON says I have to inform MSE myself but MSE says EON informs them when my acct is live. Well it has been live since 13 03 2019 but contacting MSE is very difficult. Anyone she's a light. Please Iam…
British Gas "fixed" tariff price rise 11%
I moved home in Dec 18, British Gas was the current supplier. They offered a fixed tariff called Temp Dec 2019. It was higher than I would like, but no exit fee, and boiler insurance - useful as it was an old boiler I planned to replace it asap. Got new boiler and switched to Tonik through MSE end April. I then got my…
overpaid by EDF and now want it back
hi, a few months back i finally had enough and left EDF after years of useless service, then incredibly they took £750 out of my account for final bill without any warning, when i questioned them they admitted it was taken from estimated readings and i had to get an indemnity clause from my bank to have the money returned…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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