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One Select Refund
Chasing my refund of more than £300 after switching from One Select and its taking longer than necessary. Emails are acknowledge but they are busy with high volumes of mail! A Phone call puts you into a que ( high volumes of calls) with long waiting times. 5 calls made to One Select cost £12.15 added to my BT phone bill. I…
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Economy Energy
Switched to this supplier in July on a great deal through the Energy Club but after 2 months they sent a letter to say the prices are to rise in month 3 by £524 a year. Not such a good deal after all!
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Repayment of Credit Balance
How long does a utility supplier have to refund a credit balance on your account after you have left them ?? Solarplicity in particular
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Ofgem Orders Suppliers to Improve Complaints Handling
Quote: Ofgem has opened compliance cases into First Utility, Ovo Energy and Utilita over their poor handling of customer complaints. Ofgem has also required all the other domestic suppliers included in its survey - British Gas, Npower, Utility Warehouse, SSE, EDF Energy, E.On and Co-operative Energy - to come up with plans…
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Glide - set up by students for students.
I have read numerous posts regarding Glide. They all pretty much say the same thing. We have fallen into a trap where Glide are using the 'deemed contract' rule which is meant for use by energy surpliers not split the bill type companies. So, despite phoning Ofgem to find that our gas was being supplied by Spark Energy.…
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Problem switching through Energy club
I can't seem to get the Money Saving Expert Energy Club switching tool to work when trying to switch to Avro Energy. An unknown phone number inserts itself into the relevant field and cannot be removed. If I try to push the switch through regardless, it refuses to accept the number. I'm a bit concerned about all this since…
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How price stable are variable tariffs?
I normally go for a fixed tariff for a year. :) However, I was wondering how price stable are variable tariffs? :o
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Fixed v Vari Fair
Hello I very recently switched to Bulb vari fair when my fixed deal with Npower finished. A couple of weeks ago, Bulb said my bill would be rising 20 % because of wholesale price rises. After doing another comparison i would be paying the same amount if I switched to EDF 2 fixed. I realise no one has a crystal ball, but…
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EDF Complaint Escalation Details?
Hi Does anyone have the requisite details to escalate a complaint within EDF to the CEO office etc? I’ve got an open issue unactioned since 14th August and any more emails just get the standard we busy reply. Basically they entered someone else’s meter against my address on gas National registration back in May Can’t even…
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Switching - oops - I changed my mind - twice!
I'm not sure if anyone can help me on this one. I set a dual fuel switch to Avro in motion on Saturday (22 Sept), in response to MSE's Big Switch 11. A couple of checks later, I realised I'd gone for a tariff which didn't have the biggest saving on my current supplier Bulb (whose prices are also about to go up), and it had…
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Enstroga Incommunicado
My electricity only contract ends soon and I need to move to a more competitive provider. A search on MSE's Cheap Energy Club showed Enstroga as one of the cheapest fixed price tariffs currently available. Unfortunately, MSE stated that they are unable to switch me to this tariff and I have to do it myself. That's when the…
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SP Dumb Meters Force Fuel Poverty
So it is now just over a month since they reduced my DD. Now last night I updated my dumb meter readings on my account and the cost since 20th August is £54 for gas and electricity! Now SP has amended my DD to a staggering £33 a month! In one summer month they will be collecting £21 short for the period and if we…
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Eon back billing
Hi all I'm wondering if anyone can help me if been a customer of eon for about 5 years now and during that time I have been paying an estimated bill by direct debit every month on time. My partner recently had our 1st child, an got a little concerned with safety for everything so contacted eon to come out an check…
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Npower issues and can we switch?
As a bit of background, me and my fiance moved into our first home in July last year and set up our electricity supply with Npower. We only have electricity, no gas, so the majority of our electricity comes from the heating. To start with Npower massively overcharged us because they, obviously, didn't know how much energy…
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EDF Easy Online Renewal Sept 19
Was about to sign up for the above tariff and was shocked to see I was agreeing to having a Smart Meter fitted (in the small print.) I have since read that this Government enforced installation is the only way to get the cheaper energy deals. I do not want a Smart Meter and am insenced that i am being forced to have one if…
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Price per kWhs on bill and comparison sites vastly different
Why are KWhs vastly different on my Electric bill to that in these site price calculations? My electricity bill shows a standing charge of 18.26p per day The Standard energy is 16.97p, which I assume is kWhs But, on the comparison sites the UNIT RATE is about 3.55p per kWh So, I cannot compare like for like. Can anyone…
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Standing Charges for gas and electricity
OK, I get it that the Standing Charge is levied by suppliers in regard to the cost of actually supplying your home with gas and electricity. What I don't understand is how come there's such a variance between different companies. Our present EDF tariff ends on October 30th. We pay 18.90p per day SC electricity and 26.25p…
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Tarrif Switch
Hi , Im looking for a bit of advice here. Just moved into our house in april and have went with edf for both our electricity and gas energy. They have just told us they will be increasing the bill by £50 per month now! Am I able to switch tarrif although I have signed up to a years deal or do I need to see the year out…
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EDF Smart Meter with renewal
Hi, I am already with EDF (present tariff runs out Sunday) All set to sign up to the cheap online renewal Sept 19 tariff when I read the t&c and discovered I would have to have a Smart Meter installed as a condition of this renewal. I do not want a Smart Meter installed. I don't know what to do now as it is in the small…
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Eco 7 - completely confused!
Hi everyone, I'm on a pre-payment meter with Economy 7. I've been with Npower since moving to this property. I normally receive the cheaper night rate of electricity but I recently discovered that I was being charged a standard rate for both day and night. Contacted Npower who amended this for me over the phone and I could…