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Extra Energy Woes...
Bear with me this is a bit long.. I raised a complaint with Extra Energy regarding a bill, well not actually a bill, just a demanding letter from them looking for £1300, this was back in July 17. This all started when I called Extra Energy in November 2016 and was informed that I was £880 in credit due to my direct debit…
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Moved house and old supplier wants fees paying for a service I can't continue
Morning All, I have moved from Somerset where I had Green Network Energy supply both my electricity & gas. I recently moved to Cornwall where my new house only has electricity (which had a prepay meter as property used to be a rental), but no gas as the heating is via heating oil as no mains gas in village. I was still in…
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How much does it cost to run my appliance?
Hi. I have purchased an air purifier. Can someone please calculate what my daily running costs will be? it is 60 watts and will be used for 2 hours per day. My tariff is £12.28 per kwh I have tried using an online calculator, but I'm bamboozled. Thank you
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Assisted Living Heating
I am moving into an assisted living flat. There's no gas and oil is out, so I need to stay with electric. I don't want or need electric central heating. There are two large rooms, sitting room and bedroom. Sitting room has a small kitchen leading off it, no door or anything, just archway. I am planning to have underfloor…
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Help! Paying a fortune/Mystery Energy Usage - 2 Bed Flat & Economy 7
Evening all, I need some help as I think I'm going mad! Me and my partner moved bought our flat 2 years ago, I've consistently searched out the best tariffs with Scottish Power to keep on top of our bills. This is our first proper place together so besides paying for general rent at home, I've never paid attention to the…
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MSE News: Anger as Toto Energy customers plagued with 'nightmare service'
Scores of customers of Toto Energy have vented their anger over its 'hopeless service' with many reporting serious failings by the small energy supplier...Read the full story: 'Anger as Toto Energy customers plagued with 'nightmare service'' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Future Energy Administration
MoneySavingExpert.com Insert: Please don't include personal details of company staff in your posts. Please see our Forum Rules if you're unsure why. Thank you. Back to the original post... --- I was a Future Energy customer until they went bust in January and I jumped ship to EON. I have heard nothing from them or their…
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EDF trying to overcharge
I have been in my new build flat for 4 years. When I moved in I had trouble with the gas meter turning itself off. It was replaced with the same type of meter after a year but still continued to have the turning itself off problem. I am a wheelchair user and this means that due to where the meter is I cannot get to it when…
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Investigating increased electricity usage whilst changing supplier
Due to the impending price rise from SSE, I started the ball rolling for changing my supplier today. In order to do that, I had a closer than usual look at my bills. They're quarterly and I’ve noticed that for the period between March and June I’ve used 50-60 kwh more than during the preceding two quarters. This strikes me…
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Can I change to a standard tariff with an Economy 7 water tank?
Hi, We moved into a new home last Autumn. There is no gas supply to this part of the road and we are currently on an Economy 7 tariff. When we moved in the water tank/heater wasn’t working properly and was old and full of sludge. We had it removed and replaced with a new E7 water tank - 2 electric feeds - E7 to bottom of…
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1st time switcher - how long does it take?
So after 12 years with SSE we have switched to Ebico on a 1 year fixed due to save me £214 a year based on last years usage. I have my access to my ebico account but there is no info in there on how long this with take to switch. My welcome pack states they will contact SSE. I've had no contact from SSE with except my…
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Solar Panel can't be fixed.
Basically hes the story we want to move house but we feel we cannot leave with our boiler broken but we had the boiler company round to fix it today and apparently its attached to our solar panel. We do not have the paper from the finance company that we financed it from and we still owe 8 Grand.... I'm not even sure if…
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Switch on
Hi All I am moving into a flat tomorrow and they had power on during the viewing but that was fine. I was wondering how long it would take to get energy in such as electricity. It had one of those digital displays and also a card I can top up with. Would it be on the same day it’s just so I have light and power to make…
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Boiler Warranty - System Boiler
We are in the process of selling our home which has a boiler which is still under the manufacturer’s warranty. Understandably, the buyer wants confirmation that the conditions pertaining to the warranty have not been breached. One of the warranty conditions is that the unvented cylinder also has to be serviced every year.…
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Better Energy - 3 monthly statement
Just realised that I haven't had a 3 monthly statement from BE in June. Looking back, I've had a regular quarterly statement since switching to them .In fact they even ask for meter readings last June to produce the statement. Anyone else had anything this month??
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Ovo + Solar Panels + Purchase of Property
Hi I've just exchanged contracts on a semi that has solar panels, the current supplier is Ovo and the current owners have a smart meter (unsure if this is for electric & gas, I'll find out when I move in). The solar panels were purchased by the current owners when the house was newly built but I understand they do not sell…
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TOTO Energy Nightmare
TOTO energy became my new supplier on 16th May 2018, got a welcome letter from them on 25th April 2018 this letter states "Your monthly direct debit will be £60.05 and taken on the 1st of each month. The first payment we'll take will be on 1st of June as I had requested it come off on the 1st of every month. However on the…
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Utility point and Bulk
Hi, I am currently with EDF fixed tariff will expire in Aug. I have done a comparison and Utility Point is coming cheapest and then it is Bulb. Wondering how is the service like switching over to any of them and which one you would recommend? Also do they appear on credit report as an active account? Thanks
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MSE News: Outfox the Market is raising energy bills by 6.4% - check now to see if you can save
Energy supplier Outfox the Market has announced a hike to its two variable rate tariffs with 25,000 customers to see the rise in August...Read the full story: 'Outfox the Market is raising energy bills by 6.4% - check now to see if you can save' Click reply below to discuss. If you haven’t already, join the forum to reply.
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nPower vs Bulb (dual fuel)
I'm on Quarterly DD with nPower (Fixed Online Aug 2018) and just did a price comparison on uSwitch after my DD was increased again for the second time in less than a year. Probably using more electricity but far from extravagant. With nPower I'm paying 2.528p / kWh and 20.570p standing for gas and 11.00p / kWh and 21.7p…