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How can I ensure we have right tarrif
My husband at 72 has recently been diagnosed with dementia and he has always dealt with our finances etc. When he first began exhibiting problems he took advice and changed to Avro dual energy, having never ever switched before it was big saving. Since his diagnosis I have had to take over everything and discovered we are…
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Are there any alternatives to the Tesla Powerwall.
We have a solar system on the house but we are both career people out at 7 back at 8. I delay the washing machine etc to come on during peak daylight etc but the idea of a battery appeals to me as we spend more time at the house at night. The Tesla powerwall looks and is superb but it’s a massive outlay. I wondered if…
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Gas Meter (Toto)
My partner has just spent an hour on the phone to Toto speaking to 5 different agents being passed from one to another. She's had high gas meter readings for a while left her last company to join Toto at the end of October because she was paying 40ish a month and then got a bill for £1300 so decided to try somewhere else.…
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Combi Boiler Problem
Hi. New house and never had a combi boiler before. When I run a bath it comes out hot but not hot enough that I need to add cold water to it and water in bath goes cold very quick. What settings do I need to change on combi boiler. It's a betacom 2. Thanks
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British Gas - Double Refund After Home Move
Hi, I wonder if anyone could please help with me with an issue i am having. We moved house just over 1 year ago, we were with British Gas (dual fuel) but our new house is Oil so i decided not to switch with British Gas, every was settled OK and we were in credit by around £160, however i have recently received final bill…
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Black Dust Problems
I have quite a complex problem with my boiler and the gas pipe coming from the meter. Basically the boiler is under warranty and have had 2 call out already with the gas valve constantly getting clogged up. The Vaillant engineer has told us the there is debris or 'Black Dust in the gas pipe and to change the pipe and get…
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comparison sites commissions
I always find the best deal through comparison sites but then switch directly via the new supplier's site thus saving them the commission, if everyone did this suppliers costs reduce and bills could (hopefully) go down. Does this make sense?
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First Utility - Bill Mistake - Compensation?
Hello, So to the point: -3rd supplier since moving into house, First utility used estimated billing, but wouldn't take my electricity readings. -Figured out it was because original installers had registered the meter on the national database with the correct serial number, but wrong type, registered as an economy 7 dual…
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Prepayment meter – changing suppliers
How does switching work with a prepayment meter? Does the new supplier send you a branded key or card to use with the same meter? Thanks
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Scottish Power's Final Bill with estimated meter readings?
On 4th December, I finally completed registration for both electricity and gas with my new supplier Our Power, switching from Scottish Power, which took 45 days from application. I followed the advice given by Scottish Power’s switch over “Progress Tracker” for both supplies which states: “To make sure it all goes…
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Scottish Power Warm Home Discount Pay Out
Hi For the last two years my mum has received Warm Home Discount as she gets Guarantee Pension Credit this has been paid by Scottish Power in early December without having to put in an additional claim. This year she received a letter saying she needed to apply again even though her circumstances have not changed. I did…
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British Gas failings
I switched dual fuel provider from british gas to avro energy in September this year. British Gas still owes me over £158 from the point of switching. although I have now chased them 3 times, and they have confirmed they owe me the money, I have still not received the refund! And now they have sent me a statement saying I…
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Utility Warehouse Mis-sold Dual Fuel
Signed up to Utility Warehouse 12 months ago. After providing the Agent with our previous 12 months dual fuel use, he calculated the figures & he offered us a really good deal (or so we thought). We paid the set fee every month. Received a letter from them a couple of days ago, informing us we have a deficit of £877. Our…
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Economy Energy Online Saver Tariff
I have just signed up for the 'Online Saver' tariff with Economy Energy. Confirmation paperwork has just come through the post which states: Tariff ends on - 4/12/18 Price guaranteed until - 2/1/18 Surely if I have signed up to this tariff for 1 year (with an exit fee) the price should stay the same for that year? Can…
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MSE News: Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign
Npower and E.on have apologised and paid out for misleading customers after a MoneySavingExpert.com investigation a year ago revealed many customers with fixes ending were wrongly told they'd have to pay to switch...Read the full story: 'Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign' Click reply…
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E.On want to increase my D/D
I'm £86in credit with Eon for dual fuel but they want to uncrease my direct debit from £88 to £123 per mth. Because they see me using more fuel. Surely this is just because its now winter and darker. Can they do this and what should I do?
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Switching Suppliers/Warm Home Discount
Hi there, I have just done a comparison and it looks like the cheapest deal I have is with Outfox the Market. I have never heard of them. Does anyone have any experience of them (or any of the smaller ones)? I'm a bit reluctant to switch to a smaller one because of fear of the unknown, however, there seems to be no exit…
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edf bill from 3.5 years ago!
I've just received a final bill dated this week from when i switched 3.5 years ago! - asfar as i was concerned settled up at the time ( I've switched twice since and changed my bank account so can't check any records) Phoned them yesterday to say I will contest it- awaiting a reply from them. Any advice please
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EDF Simply Fixed February 2018
I am on the February group switch. Is February the biggest or only bulk switching month please? Apparently I can save by switching now (but still under penalty) I think I should save more by waiting until I am advised of the best bid in February. I know we can never be certain of anything, but is my thinking generally…
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Shock Electricity Bill
Hello, My family moved to our current house in July 2016, and we notified our electricity provider of the change, along with a meter reading. In September 2017, the electricity prover sent round someone to read our meters. Today, I received a letter from our electricity provider entitled "We're your new energy supplier"…
