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MSE News: Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign

Former_MSE_NickR
Posts: 3 Newbie
Npower and E.on have apologised and paid out for misleading customers after a MoneySavingExpert.com investigation a year ago revealed many customers with fixes ending were wrongly told they'd have to pay to switch...
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'Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign'

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'Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign'

Click reply below to discuss. If you haven’t already, join the forum to reply.
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Now, how about BG?
E.ON's Helena and Malc were always clear on here about the penalty free period at the end of a switch, (as well as the extension of fixed rates between one fixed rate and another), but I remember dealing with call centre staff from that company that were adamant that exit fees applied right to the end, even after being challenged.3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0
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