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MSE News: Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign

Former_MSE_NickR
Former_MSE_NickR Posts: 3 Newbie
edited 8 December 2017 at 2:43PM in Energy
Npower and E.on have apologised and paid out for misleading customers after a MoneySavingExpert.com investigation a year ago revealed many customers with fixes ending were wrongly told they'd have to pay to switch...
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'Npower and E.on ‘sorry’ for misleading users after MSE exit fees campaign'
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Comments

  • Raxiel
    Raxiel Posts: 1,401 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    Now, how about BG?

    E.ON's Helena and Malc were always clear on here about the penalty free period at the end of a switch, (as well as the extension of fixed rates between one fixed rate and another), but I remember dealing with call centre staff from that company that were adamant that exit fees applied right to the end, even after being challenged.
    3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux
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