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Energy

Archives for May 2017

Phone records to help deal with Tesco Bank screwing me over
reposted elsewhere, advised this was wrong place
No way to compare economy 10 prices?
None of the comparison sites seem to allow me to compare economy 10. Even the savings club only let's me do economy 7. Currently we are on a tariff from SSE southern and it's not labelled what tariff on the bill it does refer to it as evergreen. Our next year's projection is predicted £1096 and they are upping our DD to…
Are suppliers slyly nipping up standing charges?
My current tarriff ends at end of July 2017 It is as follows; Electric SC 9.42p perday 12.168 per kw Gas SC 10.99p per day 2.595 per kw I know my annual total kw useage per fuel. Comparison sites seem to just spew out false info and looking directly at tarriffs, many seem to be ramping up the daily SC to make up for…
Temporary "no supplier"
Hi, this is my first post on the forum. I have a house i rent out to students, they left yesterday. The new students won't move in until late Sept. I don't need to do any work to the house. Is it possible to just not have an energy supplier until they move in (in which case they'll choose their own company), thereby…
ScottishPower arreas but not my fault, what can I do?
Ok so 2015 Scottish Power started taking a charge of £18 for boiler cover, we never asked for this and never authorised them to take it. Eventually in Sept 2016 they refunded us for all the £18 taken and cancelled the direct debit. Fast forward to march 2017 we receive a usual annual bill as to what energy we have used and…
What to choose. 1year fix 18month or 3year fix?
Coming to the end of my First Utility June 2017 v6 online only deal and have the conundrum of choosing either 1 year 18month or 3 year fix. This is for electricity only (long story about not being duel fuel which i wont go into) Numbers Current usage is based on 5399Kwh of Electricity for the below projections 1 year fix…
Scottish Power lying about existing smart meters
A few years ago I moved into a property that had a prepayment meter for both gas and electricity in. I contacted British Gas who agreed to change them for normal meters. Few weeks later they called and offered smart meters instead. I agreed to this, they changed both meters and everything was fine. Until I decided to…
Scottish Power underestimated my bill for two years and are now claiming £2000+
Hi, The last time I updated my meter readings was September 2015. Around that time I switched to paying my bills by direct debit, automatically set to around £14.68 per month. Every quarter I'd receive an estimated bill of around £50 to £60 and the direct debit would automatically pay it off. No problem. In April 2017…
E.ON sent me a debt letter for electricity/gas I didn't use
Hi all, I just bought a property and moved in on 5th May. We took gas and electricity meter readings so from that point onwards I would be responsible for the bill. I switched to Greenstar Energy who will switched on 25th May, I submitted meter reading that I took from 5th May so they could backdate to when I moved in.…
Customers face higher bills as gas switches are delayed up to three weeks
Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated. Read the full story: 'Customers face higher bills as gas switches are delayed up to three weeks'''
Trying to help 86 yr old with BG debt
We're trying to help someone on pension credit and his partner living in a 1-bed housing association flat with no Central Heating and a £ 900 debt to BG, now obliged to pay £ 10 /week on a prepay metric meter. Two quick questions - did any old 4 dial meters show kWh? Would the meter serial number tell me what the old meter…
Switching & meter readings farce
I recently switched from Co-op Energy to So Energy and submitted final/opening reads to both. First I was informed of an estimated and huge gas meter reading by So, despite giving them an opening reading. Enquiries revealed that 'industry' (?) had given them that number and I had to take photos of my meter to prove the…
EDF Eco20:20 and switching
I want to switch energy suppliers but I'm with EDf and have standard gas and Eco20:20 electricity which is like economy 7. I have tried going on the comparison sites but they don't have the tariffs for eco 20:20 so I don't know how I can compare. This is the first time I have tried to switch suppliers and I don't really…
Hassle with switching suppliers
Hi all, need some help. With the help of MSE, I decided to switch energy suppliers from EDF to E.ON. Set everything in motion, but had nothing but hassle since. The switch was blocked on the 11th of this month because I had a bill to settle. No problem, I was aware of that. I settled the bill in full on the 16th, and I…
Trying to leave npower
I'm at my wits end trying to switch my electric supply away from Npower. I started the process in March and I've now been blocked 4 times. I have an official complaint raised since 4th April. I have a letter dated 12th April from Npower saying the objection is lifted, and today I've had a call from my new supplier saying…
Baxi thermostat...driving me crackers
Either I have lost the plot or our thermostat is knackered. We can't seem to stop the boiler coming on, even though it was turned to a setting where it should only come on if the temp dropped below 10dgrees it was happily pumping out heat...26! I can find no sensible guide to working modern thermostats online and while I…
Failed Switch - MPRN not in database
Hi all. What is the process for getting the MPRN correctly in the national database? I was just on the phone with British gas for 40 minutes, (most of it on hold) trying to get answers. Makes no sense to me, I switched using a comparison site well over a year ago so god knows why my MPRN isn't registered now. The below is…
Cheap energy club tariffs wrong
I have recently used the cheap energy club, to change from BG to cheaper suppliers. Today I looked at my bill from British Gas. And found that the tariff on the club site is higher than I'm really on with BG. So when compared with other suppliers, it looks like I'm going to make a bigger saving than I really am. So…
Variable Tariff, worth doing?
Hi all, Just looking at saving some money as my Scottish Power's fixed tariff is coming to an end? I am in the cheap energy club and looking at recommnedatoins that not only save you money but have good reviews. My question is are variable ones worth going for? I mean do they ever go down?
Smart meter U-turn?
Has there been a U-turn on Smart meters by the government? http://www.telegraph.co.uk/money/consumer-affairs/no-ones-noticed-tories-quietly-killing-smart-meter-revolution/

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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