Hassle with switching suppliers

borderlord

Hi all, need some help.
With the help of MSE, I decided to switch energy suppliers from EDF to E.ON.
Set everything in motion, but had nothing but hassle since. The switch was blocked on the 11th of this month because I had a bill to settle. No problem, I was aware of that.
I settled the bill in full on the 16th, and I have written evidence to confirm.
The switch was blocked yet again on the 19th, again for non-payment of the bill I had settled on the 16th.
It was blocked yet again on the 21st, for no apparent reason, and yet again today, 24th, apparently for non payment of the bill again.
Spoke to an agent who confirmed the bill had been paid, in fact I now have a positive balance, but that still does not stop them blocking the switch.
Each time it is blocked, it's ME who has to contact the new supplier to get the ball rolling again.
If it happens again, as I'm sure it will, who do I call to get it sorted out? :mad::mad::mad::mad:

Thanks

Jeff

E.ON_Company_Representative:_Helena

Good morning borderlord,

I have to agree that this does sound frustrating

It's the current supplier that's objecting to the switch and they're the ones that can tell you why. As the gaining supplier, we have just have had a notification to cancel the switch.

I understand the first time was down to an unpaid balance, so fair enough, but now I'd suggest making sure all of the details are correct, meter serial number, address and postcode.

They should be able to tell you why the switch was objected to again and put anything right, that may be wrong.

There's not much I can do from this side I'm afraid, but I'm here to help if you need me.

Thank you

Helena

borderlord

Hi Helena, thanks for the quick reply.
Can't believe how frustrating this is.
As you say, first hold was genuine. However, I have paid this bill and it was supposed to take 24-48 hours to reach my account.
72 hours later it was stopped again, for non payment of this bill. I have written evidence the bill has been paid, but that did not stop EDF.
Third time, they could find no reason why it was held. Just got off the phone with them to restart for the fourth time, and this seems to be because of this bill too.
Most frustrating is, every time this happens I have to phone EDF to get the mistake corrected and then phone your people to get it re-started.
Each time, the switch date moves back a couple of days, and TBH, I am so desperate to get away from EDF this represents a setback.
Does seem to me that there should be some mechanism whereby EDF could contact you direct to say the issue has been resolved.
Everything I see or read says that switching should be easy and hassle free. Doesn't seem so in my case.
Get the feeling EDF might be doing this deliberately.
I am currently in the process of switching two accounts to you. Believe it or not, this is the less complicated of the two.

Thanks anyway

Jeff

E.ON_Company_Representative:_Helena

borderlord wrote: »

Hi Helena, thanks for the quick reply.
Can't believe how frustrating this is.
As you say, first hold was genuine. However, I have paid this bill and it was supposed to take 24-48 hours to reach my account.
72 hours later it was stopped again, for non payment of this bill. I have written evidence the bill has been paid, but that did not stop EDF.
Third time, they could find no reason why it was held. Just got off the phone with them to restart for the fourth time, and this seems to be because of this bill too.
Most frustrating is, every time this happens I have to phone EDF to get the mistake corrected and then phone your people to get it re-started.
Each time, the switch date moves back a couple of days, and TBH, I am so desperate to get away from EDF this represents a setback.
Does seem to me that there should be some mechanism whereby EDF could contact you direct to say the issue has been resolved.
Everything I see or read says that switching should be easy and hassle free. Doesn't seem so in my case.
Get the feeling EDF might be doing this deliberately.
I am currently in the process of switching two accounts to you. Believe it or not, this is the less complicated of the two.

Thanks anyway

Jeff

Hi Jeff,

Thanks ever so much for the reply.

I fully agree, it's a pain and it should be pretty easy to be honest.

A supplier can't ask another supplier to take over accounts, even in this frustrating situation. But I do get the point.

I can't do much this end as you know. But wanted to let you know I'm here.

Thanks again.

Helena

borderlord

Hi Helena.

Wasn't thinking of one supplier asking another, however I do believe there could be a mechanism for one supplier to inform another when a block had been lifted.
Not fair to expect the poor customer to do all the work.
On that subject, had a long conversation with a representative of EDF this morning where I left him in no doubt as to my feelings.
Interesting fact came to light, regarding blocking the switch for non payment of the bill.
Seems EDF's rules are that a switch should NOT be blocked unless the money owed is more than £250.
Since I only owed some £77 the switch should not have been blocked in the first place.
Makes all four blocks spurious.

Oh joy

Jeff

borderlord

Hi all
Believe it or not, EDF have blocked my switch yet again. I was due to change on the 30th. Today, 29th, I get a message saying my switched had been blocked.
On checking I find the block was actually placed on the 27th, two days ago, and for the same old reason of the outstanding bill.
I do not owe them anything, in fact they owe me, and I have written evidence to that effect, yet they are still blocking me.
Surely there must be someone, like an ombudsman, who I can contact to get this sorted out.
Can't keep on doing this. Desperate to escape from EDF, some way or another.
Jeff