Customers face higher bills as gas switches are delayed up to three weeks

Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated.
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Comments

  • footyguy
    footyguy Posts: 4,157 Forumite
    Combo Breaker First Post
    Most switchers are serial switchers

    Such serial switchers will generally see an increase in their energy prices (mainly for electricity, but gas has not really fallen in price from about 12 months ago either). I know I am paying more for gas this year than I was last year.

    If a switch occurs after the end date of a current contract, assuming the application was made before the end of that contact, then the old prices usually remain in force until the switch occurs (although time limits do apply).

    So I suspect there will be more winners than losers who are affected by this delay :money:
  • System
    System Posts: 178,089 Community Admin
    Photogenic Name Dropper First Post
    Provided Project NEXUS delivers, this should be shown as a good news story for consumers whose properties are supplied by IGTs and not the National Grid. Bulb has already dropped the additional charge for IGT-served properties, and I would expect to see many of the new/small suppliers dropping the no IGT restriction from their web sites. Project NEXUS should automate a switching process that was previously manual.
  • lstar337
    lstar337 Posts: 3,441 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Hengus wrote: »
    Provided Project NEXUS delivers, this should be shown as a good news story for consumers whose properties are supplied by IGTs and not the National Grid. Bulb has already dropped the additional charge for IGT-served properties, and I would expect to see many of the new/small suppliers dropping the no IGT restriction from their web sites. Project NEXUS should automate a switching process that was previously manual.
    It was Daligas' refusal to allow IGT customers that forced me to use (the barely known at the time) Zog instead. I'm grateful now though because Zog are excellent and Daligas have some odd things in their T&C's that I'm glad I avoided.
  • redux
    redux Posts: 22,976 Forumite
    Name Dropper First Anniversary First Post
    edited 26 May 2017 at 3:14PM
    With this weather, people are probably only averaging a couple of gas units a day, compared to much higher use in winter.
  • Shavuot
    Shavuot Posts: 125 Forumite
    Hengus wrote: »
    ...Bulb has already dropped the additional charge for IGT-served properties, ....

    Bulb tried to charge me this a few months back.:mad:

    It was a disgraceful surcharge to apply @ £100 and totally unwarrented, imo. I told them where to go.

    No other supplier has ever charged this amount. British Gas has never applied a surcharge for an IGT supply, and even nPower only charged £10 a year when they did charge ... but nPower dropped the charge years ago.
    I think the most I ever paid as a surcharge was about £37 a year with SP, but that was before the turn of the millenium. SP dropped the extra charge well over a decade ago.

    It's good to see Bulb has come into the 21st century, but Bulb will come to regret the disgraceful way they have previously treated me and other IGT customers. Talk about burning bridges...
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