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Do you trust money supermarket to switch your supplier?
I've just received an email from isupply saying that my application to switch my dual-fuel account from Scottish power was unsuccessful, for one of a number of possible reasons. I called them to ask what the reason was, and they said "all it says is there were discrepancies with the application" and "this happens a lot…
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Controlling Input in my Storage Heater
I was hoping to be able to post a photo of the heater controls but as I'm a new user it's not allowing me to use links. (FAO admin: would it be possible for me to send the photo to you and you post it for me?) The heater has two dials on the right hand side. The top dial goes from min-1-5-max and controls the output. The…
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Ferroli Boiler Leaking - Is it Finished?
Hi My Ferroli Maxima 35C combi boiler packed in tonight. Normally not a big deal, as it's often a case of 'low pressure' and just need topped up. However tonight I realised it was leaking slightly from the bottom left hand side (it looks like the water is coming out around what is know as the CH Flow pipe.) The metal…
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Issues with payment arrangement.
I’m with Co-Operative Energy for my electricity, I’m long-term unemployed due to disability and claiming ESA. I’ve had payment arrangement since 2014, I can’t afford much more. Out of nowhere in Co-Op try taking large Direct Debit payments, I put a stop to this but it’s triggered a series of events - they’ve changed my…
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Help choosing electricity provider
Elderly friends moved into a flat in a converted mill. The heating is all electric. Part of the flat is over a vehicle access archway and its become clear that in winter, this makes the floors very cold. They are having to have the heating on a lot as they are over 80 y.o and with some health issues and are now worried…
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No EON gas bill for twelve months!!
Hello everybody!! Can anyone advise me on the following issue my wife and i are having since we moved into our new home. We moved into our newbuild (BARRATT) on the eleventh of december last year and since then we haven't paid for our gas. The issue started when we got our electricity bill(SCOTTISH POWER) in but nothing…
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British Gas again
Does anyone know how long a complainant should have to wait before BG "looks" at the complaint ? After some delay my brova finally got his smart meters commissioned and he then went on his account to claim the Saturday Freetime, since when he can not get his online account up. It just says "oops there's a problem." The…
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Why No Standardisation for Smart Meters?
Hi My current supplier (OVO) came today to fit smart meters. My previous supplier (SSE) had fitted a smart meter for electricity. That wouldn't work with OVO so it was ripped out and new electricity & gas smart meters were installed. I'm very pleased with them (and OVO) but cannot for the life of me understand why there is…
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First Utility Asking for Payment After Confirmed Closure of Account
HI, I lived in a property served by first utility from November 2014 - November 2015. During this time I had a fixed direct debit for gas and electricity and paid into an account with first utility. When I moved out of the property, I requested to close the account. It took a long time for first utility to send me the…
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Scottish Power - 3rd time!
Hi, so I'll make this brief. Had issues with Scottish Power over the last 4 years. Managed to overbill my PAYG elec meter by over £200 - after numerous calls that was resolved with a refund. Then I discovered my PAYG gas meter was charging for a debt I never had. Turns out they never disconnected the original (faulty)…
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Currently under SSE THTC and should I switch?
I just recently moved into a new place and it is registered under SSE's total heating total control. I'm a university student so I'm completely new to dealing with electricity bills and tariffs and have no idea how things work and so would greatly appreciate it if someone can explain it all to me in the simplest way…
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Gas Meters
For complicated reasons I won't bore people with, I am not using any gas, but I have a meter. I have to pay a "standing charge". Also, I am told I will be charged to have the meter removed should I decide to do so. But at some point I may well decide to reinstate the gas supply. Does this also mean I will be charged to…
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Time required for a change
I intend to change suppliers as a result of joining the cheap energy club. Our SSE fixed deal runs out on 26th Jan of next year. Assuming that a change may take longer than that date, can anyone tell me what happens in that interim period? Do SSE simply stop supplying?
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Cheap Energy club v Others
Has anyone used the energy comparison sites and received completely different results to that of the MSE promoted 'Cheap Energy Club' I recently did a comparison of duel fuels on the cheap energy site. I used the very same data to do a comparison on another reputable site, and got hugely different results. I used the…
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New Build - how to get the best energy deals
I am in the middle of buying a new build house as a first time buyer and at the moment the builders are paying for the electricity, gas and water on a tariff. I would like to ring the current supplier to find out what tariff I will be on. Depending on what is said I was hoping to either find a cheaper supplier or stick…
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1st House, which energy supplier - tips needed
hi i will be moving into my first house soon. i am not sure how to select my energy supplier, Gas and Electric - which one will give me the best price. Do i choice one like - British Gas for a year and them see what my bills are like before changing? The property is about 15 years old however has not been lived in for…
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If my Dual Fuel fix finishes in Feb, when should I be looking to switch?
Got a Dual Fuel collective fix with British Gas until 28 February 2017, cheap energy club says it's still the best deal out there for me. On what date should i switch so i'm making the most of this deal, but also not going on to a standard deal after (which would be about £40 more a month, and which there is clearly better…
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Feedback on 'professional' Nest thermostat installation
Here's some feedback on professional installation from Nest... I received an email telling me 'Don't forget your Nest installation' and to be in between 1300 and 1700 on the day. I cancel half a day's work and wait. At four o'clock on the day, three hours into the installation slot, I get a terse phone call saying they…
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Is this high usage?
Wow my supplier sent me a bill today trying to up my monthly bill to £221 a month from £140 a month. No changes in the last year in the house and customer services say that the unit prices are the same so I cannot understand the increase. Apparently my usage might be high. Not sure why its gone up so much. I've just…
