No EON gas bill for twelve months!!

Craig_mchugh

Hello everybody!!
Can anyone advise me on the following issue my wife and i are having since we moved into our new home.
We moved into our newbuild (BARRATT) on the eleventh of december last year and since then we haven't paid for our gas. The issue started when we got our electricity bill(SCOTTISH POWER) in but nothing from our gas company(EON). I visited the BARRATT sales agent to see if she could advise me. She told me that most of the houses on the estate had the same energy providers but a few had different ones, like ours. My wife called EON repeatedly to try to solve the issue. Eventually we got a bill in, however we discovered another problem. It turned out that the meter we had installed was marked for plot 108, we live in plot 107, and vice versa! So the meter number on our bill was the one marked on the meter next door. So again my wife called up EON, to inform them. they told us that they would have to have a site visit and not to pay the bill, and that they would be in touch. That was back in July/August, and we haven't heard anything since!
When i spoke to our sales agent originally about the issue, she mentioned something about if it drags on for a year then legally they can't bill you for it. Does anyone know if this is correct? Don't really fancy a years worth of a gas bill falling on the doorstep.

Sorry for the long winded thread!

Regards

Craig

System

Craig_mchugh wrote: »

When i spoke to our sales agent originally about the issue, she mentioned something about if it drags on for a year then legally they can't bill you for it. Does anyone know if this is correct? Don't really fancy a years worth of a gas bill falling on the doorstep.

Regards

Craig

Hi - Welcome to the forum. The Back Billing Code might apply but your situation is quite complex. The bad news is that if the Code was applied it doesn't write off your liability. It writes off any energy consumed prior to December 2015

You need to raise a formal complaint in writing. I am sure that the E.oN reps will advise.

https://www.energy-uk.org.uk/files/docs/Factsheets%20and%20guides/back_billing_consumer_guide.pdf

bumpercars99

Maybe you should edit the title to include eon so the reps definitely spot it

Craig_mchugh

Many thanks for the advice Hengus. I'll fill in the form and set things in motion.

Thanks for the tip bumpercar, job done!!

footyguy

Craig_mchugh wrote: »

Hello everybody!!
Can anyone advise me on the following issue my wife and i are having since we moved into our new home.
We moved into our newbuild (BARRATT) on the eleventh of december last year and since then we haven't paid for our gas. The issue started when we got our electricity bill(SCOTTISH POWER) in but nothing from our gas company(EON). I visited the BARRATT sales agent to see if she could advise me. She told me that most of the houses on the estate had the same energy providers but a few had different ones, like ours. My wife called EON repeatedly to try to solve the issue. Eventually we got a bill in, however we discovered another problem. It turned out that the meter we had installed was marked for plot 108, we live in plot 107, and vice versa! So the meter number on our bill was the one marked on the meter next door. So again my wife called up EON, to inform them. they told us that they would have to have a site visit and not to pay the bill, and that they would be in touch. That was back in July/August, and we haven't heard anything since!
When i spoke to our sales agent originally about the issue, she mentioned something about if it drags on for a year then legally they can't bill you for it. Does anyone know if this is correct? Don't really fancy a years worth of a gas bill falling on the doorstep.

Sorry for the long winded thread!

Regards

Craig

You should have been provided full details of the suppliers in the handover pack, and agreed meter readings on the day you moved in.

I suggest you get onto the house builder pronto! Perhaps they will pay the bill for you if that was their suggestion :cool:

E.ON_Company_Representative:_Helena

Good morning Craig mchugh and welcome to the forum.

Thank you for the help and information everyone, always very much [FONT=&quot]appreciated.[/FONT]

When there is a development of new homes, these are always in what we call a 'builders account' then when someone buys the home, or takes responsibility the builder/developer gives us the hand over information, address, name, meter reads etc.

The customer would also normally let us know they've moved in ( I understand you did do this)

Plot numbers and house numbers can get mixed up in these situations sometimes and we do rely heavily on the information that we're given.

New build accounts like this would normally have an account manager here and they would deal with the site as a whole, this is really the person we need to get you in contact with.

Due to the length of time it's been going on, we need to get a complaint raised for you, we can do this if you contact us, it'll then be escalated to the right area of the business. Or the account manager.

I'm here to help you, as much as I can, so please ask.

Thank you

Helena

Lord_Baltimore

E.ON_Company_Representative:_Helena wrote: »

I'm here to help you, as much as I can, so please ask.
Thank you
Helena

You could help him by writing off the debt he has accumulated because your admin systems repeatedly failed?

Cardew

Lord_Baltimore wrote: »

You could help him by writing off the debt he has accumulated because your admin systems repeatedly failed?

Where has it been shown that Eon's admin systems have failed?

Seems to me that the site manager/developer is at fault, not least for(wrongly) giving the OP an incentive not to pay for a year.

Lord_Baltimore

Cardew wrote: »

Where has it been shown that Eon's admin systems have failed?

In the OP:

Craig_mchugh wrote: »

..........My wife called EON repeatedly to try to solve the issue. Eventually we got a bill in, however we discovered another problem.........
.............So again my wife called up EON, to inform them. they told us that they would have to have a site visit and not to pay the bill, and that they would be in touch. That was back in July/August, and we haven't heard anything since!......

System

Irrespective of who is to blame, the Back Billing Code will not write off any usage accrued in the past 12 months. Most sensible people, and I have every reason to believe that the OP sits in this category, will have put the money to one side waiting for the bill to fall onto the doormat.

Lord_Baltimore

Hengus wrote: »

Irrespective of who is to blame, the Back Billing Code will not write off any usage accrued in the past 12 months. Most sensible people, and I have every reason to believe that the OP sits in this category, will have put the money to one side waiting for the bill to fall onto the doormat.

I've made no mention of 'blame' and regardless of the Back Billing Code, it would imo be a gesture of good will if a Big 6 energy supplier whose staff have under-performed, could find it within their hearts (and profits) to write off an accumulated bill as a customer-friendly thing to do.

'Most sensible people' engage in a contract that arranges for them to pay their bills in set, anticipated amounts; that contract has been broken by the supplier through inefficiency to the detriment of the customer.