No EON gas bill for twelve months!!

System

Lord_Baltimore wrote: »

I've made no mention of 'blame' and regardless of the Back Billing Code, it would imo be a gesture of good will if a Big 6 energy supplier whose staff have under-performed, could find it within their hearts (and profits) to write off an accumulated bill as a customer-friendly thing to do.

'Most sensible people' engage in a contract that arranges for them to pay their bills in set, anticipated amounts; that contract has been broken by the supplier through inefficiency to the detriment of the customer.

I know that it is the season of goodwill but imho it is somewhat naive to think that fines, debts, write-offs are anything more than provisions in the Balance Sheet. The only people that pay for write-offs are the supplier's customers.

The Back Billing Code was brought in to deal with this type of situation. If the problem continues, then the OP knows that they are only liable for the previous 12 months of energy. It is therefore very much in E.oN's interests to resolve this matter ASAP.

As far as blame is concerned, I would respectively suggest that you re-read your post in which you suggested that it was down to E.oN's admin systems which 'have repeatedly failed'. There are a raft of things which could have gone wrong before E.oN got involved. I would agree though that they have been rather tardy in sorting the problem out.

Lord_Baltimore

Hengus wrote: »

I know that it is the season of goodwill but imho it is somewhat naive to think that fines, debts, write-offs are anything more than provisions in the Balance Sheet. The only people that pay for write-offs are the supplier's customers.

Not naive at all. I specified that a goodwill gesture might be made from profits which are plainly derived from the supplier's customers. Such a gesture would have insignificant impact for the collective but have a significant impact for the individual. I can't help being kinder than you .

Hengus wrote: »

As far as blame is concerned, I would respectively suggest that you re-read your post in which you suggested that it was down to E.oN's admin systems which 'have repeatedly failed'. There are a raft of things which could have gone wrong before E.oN got involved. I would agree though that they have been rather tardy in sorting the problem out.

With respect, it remains a fact that e.on's inaction, which you acknowledge, was a contributory factor toward the unnecessary accumulation of debt.

System

My Lord - you are trying to re-write The Back Billing Code which has implications for all energy consumers. FWiW, ask a pensioner who is struggling to keep warm this Winter what they think? There are already a lot of 'add ons' to the energy bill that we all pay for.

Breakdown of a Dual Fuel Bill

2010/11 - Wholesale Costs 54% Operational Costs 14% Social/Environmental Costs 4% Network Costs 23% VAT 5%

2016/17 - Wholesale Costs 36% Operational Costs 18% Social/Environmental Costs 13% Network Costs 29% VAT 5%

Source: energy-uk.org.uk

Add to this the new Supplier of Last Resort Levy, which for GBEnergy is estimated to cost consumers c.£25M, and you can see why people might be against a change to The Back Billing Code. Looking at the 2016/17 figures, if the price of energy fell by 50% and this saving was passed on, the bill would only reduce by 18%.

Lord_Baltimore

Grinch :xmassign: