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Call from Thames Water 0800 622 6623
I recently got a smart meter fit into my property. I got a phone call from no 020 3489 5360 (has not found this number on google yet) who said he is from Thames water. He said that he could arrange a visit and check the water Leak, on my Kitchen and Bathroom and provide advice on Water Saving in my House. I said that I…
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which npower smart meter?
npower have told us we will be getting smart meters soon. however they have given 3 different options. optimum, standard and minimum. now it would appear optimum would be the one to go for but is that really the case? i thought i would seek advice before deciding. it just seems odd that if the optimum gives you everything…
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Gas usage during summer...
At the end of Feb I moved to a house with a gas combi boiler, after being in an electric only flat for a few years. I was using the central heating when I first moved in and gave readings to first British Gas and then GB Energy when I switched over to them. Since turning my heating off, however, my gas meter has hardly…
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Npower holding on to owed money!
Hi, I'm desperate for some advice for my cousin. 5 months ago she learned Npower owed her £1400. She contacted them and they said that with it being such a large amount of money they needed to investigate that the amount was correct. She contacted them again and they said they had 56 days to finish the investigation. 56…
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Gas upgrade
Our local gas distributor is currently replacing the main gas main which runs down the main road and also the pipes which supply into each house. This has meant them digging up the garden to run in a new pipe, etc. They have moved the meter from our cellar and stuck an external box at ground level and located the meter in…
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Advice needed for boiler cover
I need some advice regarding boiler cover. I bought my property back in 2014 and took out boiler cover with HES. An engineer came out to inspect the boiler and and signed off that the flueing was correct. Now fast forward to June 2016 and my boiler breaks down. I call out an engineer to come and repair the boiler under the…
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Utility warehouse
Hi there I'm currently with eon for my gas and electricity, virgin for my mobile and my letting agents company for my internet, is it worth me switching to utility warehouse and how does it all work?? Are they really as competitive as they make out or is it all a scam and they make money by being higher priced?? Any advice…
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The npower two-year nightmare continues
Actually not my nightmare; my son's. I moved from npower a while ago. My son has not been so fortunate. He has lived in his current property for coming up to two years, in which time npower have supplied electricity. During this time he has received over 150 pages of erroneous bills, final demands, threatening letters and…
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6 years of elecricity bill confusion!
When we moved into our 1st home 6 yrs ago, not having had a bill yet, it was estimated that we would pay £30 a month. (No gas supply until very recently, no heating at all!) This rapidly increased. and I have been with 4 different suppliers. At one point the bill had risen to £110 a month. (Bear in mind we have a 3 bed…
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Sainsburys Energy - feedback welcome
Hi there, I am looking to switch mu dual fuel to Sainsbury's Energy after having a disastrous 2 years with n power , if anyone has any feedback on the customer services and general service from Sainasbury's energy it would be most appreciated ? Thanks TC
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£176 Gas bill on empty house!
My dad died last July since when his house has been unoccupied.However British Gas has sent me a bill for £176 in spite of the fact the central heating hasn't been used! !-I think this is outrageous and really out of order.So I haven't paid.I rang them and challenged them and they said it's their "standing charge".Now I'm…
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Room in roof free insulation
Chap knocked on the door today saying we most likely would be eligible for free "room in roof" insulation under a government scheme. We have a dormer style house, and he said the area to be insulated would be the spaces inside the dormers. I've never heard of this, and it sounds really good so I arranged a "survey" for…
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EDF - pre payment meter
has anyone got a pre payment meter with EDF? Have you had any problems with the meter or the installation?
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Compensation for gas works?
Hi, So as many others, we've been getting the mains gas upgraded around our street the last few weeks. I've seen the work going on and they dig holes up in the pavement or the driveway (pavement part) of all the streets. So anyway a contractor told us they'd be doing this Friday (today) and I've come home to find they have…
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Compensation from Scottish Power - why ?
I received an email from Scottish Power today - informing me that they were crediting my account with £73 as a result of an agreement with Ofgem to compensate me for poor customer service betweeen 2014 and 2016 whilst they were upgrading their billing system !! I have no idea to what they are referring.... Not that I am…
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First Utility Tariff Choice
Received an email from first utility who I recently started the process of moving to. I'm expected to now chose a tariff. I thought I already had. What happened to simple switching? Theres about 30 choices. I've tried listing them on here but the list is so long it would need about 10 posts. Ridiculous
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National Grid 'should be broken up' MP's say.
The UK's energy system needs major reform, with the National Grid replaced by a US-style independent operator, a committee of MPs has said. http://www.bbc.co.uk/news/business-36557065
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Cost of boiling a liter of water for tea, coffee etc
Hi all. I am trying to work out how much it costs me to heat a liter of cold water, to use for tea or coffee. My electric cost per unit is 14.19 pence per kW My gas cost is 3.07 pence per kW. I would use a 2kW plastic electric jug kettle, with the immersed element directly in the water at the bottom, or a metal whistle…
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Paying by variable monthly direct debit?Which suppliers?
I know First Utility allow this but does anyone know others? I prefer to pay by variable monthly DD as i'm a fairly low user and dont want to build up a big credit amount..tnx
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NPower June bill
I was asked for my online readings by 3rd June and actually sent them on 28th May and they are showing correctly. However, I have for the first time ever, not had a bill calculated. I contacted them and was told that a new set of readings, by phone, would enable them to do a manual calculation. However,the person I next…
