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When to change supplier
Hi I have been with Scottish power past few years and currently on the fixed price january 2016 tariff. As it's coming to an end I have been comparing prices and it looks like I could save quite a bit by moving suppliers. I've never changed suppliers before so I'm a bit unsure of the process. If I signed up with someone…
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Cheapest gas supplier
Who is the cheapest gas supplier please?
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£6 to £10 a day in electricity to run a two bedroomed flat
my landlady has to have all the lights on at all times, in the lounge she also has two of those string of lights that you can hang from the corners of the room, various candles, which are irrelevant I know but she either has no idea or intention to save herself a fortune I did suggest switching energy supplier but the…
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New house first energy bill...big
Hello all. Moved to a new three bed house which is pretty big and before my energy supplier which I was in contract with came over I had to pay for the usage between this time to the current provider. So I gave the meter readings on Jan 2nd and for the period of Dec 19th to Jan 1st have been sent a bill for £117. This is…
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Refunding credit after switching suppliers
Could anyone tell me if there is a requirement for energy companies to refund credit balances within a certain timescale when switching suppliers? We switched from Extra Energy in November as they didn't provide a bill, estimated our usage and then increased our monthly direct debit by 200% - without telling us. As a…
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Absurdly high electricity bill
Hi guys I moved into a two bed flat around a year ago, totally electric with storage heaters, immersion boiler with an economy seven tariff with npower. I lived with a friend. The monthly bill was £83. I was a bit lax with meter reading throughout the year. Fast forward to a year later and I get a letter saying I'm £1600+…
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At what point do you like your heating?
Similar to the official questions but its less to do with money saving and actual comfort. I for example don't have heating on except when needed so can be freezing then put on heating feel hot quite quickly but if I turn it off I feel freezing again quickly, if I last a few hours with heating on I can turn it off and have…
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Npower billing problems
Are NPower having billing problems again? Is it a large widespread problem or just me? I get a message when I log in. I don't blame them if it just my account that has a problem, as there have been 2 changes over this billing period. They issued a bill and then reversed it. I will study it to see if there is an issue.
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British Gas to offer 5th Time of Use Tariff
OFGEM has issued a derogation which allows BG to have a 5th electricity tariff specifically for customers with a smart meter. The tariff will be based on time of use kWh charges. https://www.ofgem.gov.uk/sites/default/files/docs/decision_-_bg_derogation_from_slc22b2bi_redacted_version_30_11_2015.pdf The link is playing up…
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Cheap Energy Club
Hi I signed up to the British Gas deal and the switch happened smoothly but regrettably I was put on a standard tariff despite having an email from BG detailing the cheap Energy Deal. Naturally I complained and still nearly two months later they are still trying to resolve the issue! Yesterday I had a letter saying that on…
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Have we been ripped off by Utility Warehouse?
We just switched from Utility Warehouse to First Utility after at least ten years of paying by monthly direct debit. We were almost £130 in credit but when the account was closed we only got £75 back as they said we'd been paying the account in arrears? I'm very doubtful of this as usually you pay monthly direct debits up…
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SSE electricity letter
Hi all, I've recently moved out of my family home and into my own place with a flatmate. We set up our electricity with sse (not really knowing what we were doing) and agreed to pay £34pm I received a letter today informing me that they had received the £102 from the past 3 months, however it also stated that the total…
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Huge Electricity and Gas Bills, I don't know why.
I have a three bedroom, 2007 built house, 2 adults and 3 children. We have huge energy bills, but I don't know why, my family and friends pay nearly half what we do. Can anyone help me? This is for 6 months; Electricity Period Previous reading Latest reading Electricity units used kWh rate ChargeMeter: K12W000955 Tariff:…
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Average household energy usage
Hi guys, First of all, I would like to point out that I am only living in UK (London) for a year, so please excuse my ignorance on the subject. My problem is that in September, me and my boyfriend moved into a flat that only uses electricity from Spark Energy. Today a new electricity bill arrived (we have a direct debit of…
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6 year ongoing battle with Eon
I’ve had an extremely stressful/ongoing battle with Eon for the past six years. Still remaining unresolved. I have given details below that I hope make sense. Numbers 1-24 are from my original witness statement giving details of my struggles, the remaining notes are what have happened since hearing date in December 2014…
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Scottish power tarrifs
I am currently on SP Online fixed price energy March 2016 and see that they have a replacement - Online fixed price energy January 2017 but I can't see the historic rates anywhere on SP website to compare them.. According to their "your gas and electricity quote" page - I can save £132 pa if I switch - but I thought that…
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MSE Collective Switch
Does anyone know when the next MSE collective Big Energy Switch is ?
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Gas bill question
My son is in his first flat and is worried how much gas he is using ,he is afraid to put the central heating on even though there is snow outside . My son sent me two meter readings and asked me to see how much he has used already ,but I can't find out how much ,he is with eon The readings are ..in KWH. Was 14706 and is…
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Is my night time economy 7 usage correct?
Hi Im hoping someone can help me with this because I am baffled. I moved into a 2 bedroom flat at the beginning of Sept which uses economy 7 electric (no gas at all) for everything. When I moved in my readings were as follows: day 31321 night 46069 In the beg of Nov I switched energy providers from British gas to scottish…
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800 kWh/month 1 bedroom flat?
Hi Everyone! Moved to a 1 bedroom flat, electricity only (no gas), 2 adults - both professionals. On average, 800 kWh/month use (with current supplier ~75 GBP/month) Is this normal? Some tell me that this is very high consumption for a 1 bedroom flat. If not normal, what could be the reason? Thanks in advance, AL
