6 year ongoing battle with Eon

SJH85

I’ve had an extremely stressful/ongoing battle with Eon for the past six years. Still remaining unresolved. I have given details below that I hope make sense. Numbers 1-24 are from my original witness statement giving details of my struggles, the remaining notes are what have happened since hearing date in December 2014 i.e Eon setting up another account (again) without my knowledge or permission/hiding my payments etc.
Any advise is welcomed.

1. E-on changed the end-user details of Eight Acres on the say so of a third party, not authorised by me to divulge my details and before I had finalised the purchase of Eight Acres.
2. E-on billed me for usage in November 2009 when I had not finalised the purchase of Eight Acres. The transfer of the property to me was not completed until December 2009.
3. The meter was installed at a third-party property. The meter whereabouts was unknown to me and the readings given as (6) were not my own.
4. E-on claimed they had no clue as to where the meter was. The meter was not and is not at Eight Acres.
5. E-on were asked repeatedly where the meter for Eight Acres is for me to be able to read and they claim they did not know where it was despite them having read it in the past.
6. This meant I was not given the opportunity to confirm the meter location, that the meter readings were correct or that the meter was closed to me being on third-party property. E-on claim usage was for Eight Acres yet they are unable to confirm this as the only people with access to the supply for nearly three years is Range Farm, the property half a mile away.
7. E-on refuse to produce a copy of the contract to supply electricity to the meter at Range Farm saying it is the meter of Eight Acres. E-on advised the court they were happy to supply this information yet steadfastly ignore repeated requests to have it.
8. Western Power Distribution (WPD) installed the hardware from the network to the meter. The meter was installed on Range Farm, with a contract between them to do so in 2004 when Range Farm were building a farmhouse. The meter was installed in a lockable building on Range Farm. WPD have no plans of the supply location once it leaves there control as this was installed by Range Farm and E-on.
9. E-on have stated, incorrectly, and do not produce any evidence that the Range Farm meter was supplying Eight Acres because they were tenants. This is not the case nor has it ever been. E-on steadfastly withhold production of evidence they rely on i.e. a copy of the contract.
10. Eight Acres has never been in the portfolio of Range Farm.
11. WPD confirm that the supply being located on third-party property renders it out of the control of Eight Acres and with it knowledge of who is being supplied with the electricity.
12. E-on never gave me, as the new owner of Eight Acres, the opportunity to access the meter, review the readings, give new owner details as would be the norm and thereby let their solicitor know that the electricity supply was not mains but a private supply via a third party over which they had no control.
13. This blocking by E-on critically undermined and damaged ‘Eight Acres rights to redress.
14. There is no agreement for access ‘easement’ between Eight Acres and Range Farm within any sale documents. E-on have been asked to produce this contract and have not. The pipes are supplying who knows where. WPD confirm it is easy for the supply to be leading elsewhere other than Eight Acres.
15. A test meter was installed by me and has confirmed for a year that my usage is £30 per month. E-on have been saying for the same period the usage is £140+ per month. They have been unable to show conclusively the usage is solely mine. They seem unperturbed at the discrepancy.
16. E-on incorrectly stated at the hearing that my usage (which they had earlier on confirmed at £30 per month) of 10/11 units per day gave rise to bills of £90 per month. This is wholly incorrect and had I been given their bundle as I should I would have been able to disprove this and their discrepancies stated at the hearing i.e. first they say £30 then its £90.
17. E-on are given access to the Range Farm meter building but Eight Acres are not. They are actively seen off the property which causes further alarm as to why it would be so given there is not contract with Eight Acres and no means of checking.
18. Eight Acres was sold as having a mains supply of electricity and E-on have and continue to cause damage to redress by withholding documentary evidence.
19. It is unjust that I have attempted to resolve the situation since receiving the first unsolicited and incorrectly amended invoice and E-on have dogged ignored the situation.
20. I have been paying more than three times what I believe my actual usage to be for nearly five years and believe it is I who is owed money by E-on. Had I not wanted to fairly resolve the matter I would have reduced the amount or stopped payments.
21. E-on did not respond to my contact until 9th January 2015 although I had been applying to them since the hearing. This is similar to their handling of my queries throughout my owning Eight Acres and is symptomatic of their riding rough shod over me and my rights.
22. E-on did not follow their normal protocols and fit a prepayment meter; I believe this to be because this would entail accessing property which does not belong to Eight Acres. E_on have not advised why they have deviated.
23. I am not a person who lives outside of my means however, E-on have not even attempted to produce the letter they claim they sent saying my usage was approximately £220 per month. Had they produced this in January 2010 then my solicitor could have asked the previous for information given they had not indicated the electricity usage was abnormally high. E-on prevented this by blocking access to equipment and information for two and half years to date. They were able to know this despite blocking me access to a meter that supposedly reflected my usage.
24. It would also have allowed Debt advice to be taken by me before the situation became any worse as I do not have debts and ensure I pay my bills on time. E-on’s secretive and underhand and differing treatment of me to that of others is discriminatory and the reasons for them to do this to me is unclear.


No statement received since March 2015.

No notification that a second account would be set up without my permission or knowledge (change round).
As with first account also set up without my input, knowledge or permission. Estimates are made in excess of consumption- Eon are aware of consumption having sworn it in court before a judge.
Artificially massing usage to claim a level of debt higher than actual is fraudulent – (obtain monies).
Artificially massing usage to claim a level of debt higher than estimates based on known consumption levels is fraudulent.
Setting up accounts without consumer knowledge is illegal.
In order to have estimates transferred onto two illegal accounts is a device to deceive – The end user and judiciary.
Sending out debt collectors for dreamt up estimates where the ‘consumer’ has no sight of statement or what it is claimed by Eon.
Sending out debt collectors for two estimates when not sanctioned by the court.
By sending out debt collectors on a contested billing issue and using two illegitimate references to do so Eon are claiming £2578.64 #1
12 Aug 14-10 Apr 15 guesstimate £ 692.57 #2
Vat £ 34.63
10 Apr 15-10 Jun 15 guesstimate £ 121.40
Vat £ 6.07 £864.67
Debt collection fee £ 10.00
Against (calculated using £1642.07 £3433.31
Eon figures)
Difference of £1801.24 claimed by Eon


Eon have intimidated me, harassed and failed to communicate with me.


Last known estimated balance £ 2578.64
May 15- Dec 15 Payments – 8 at £90 (£ 720.00)
Reversal of Sept 14-Mar 15 estimates (£ 528.25)
VAT (£ 26.41)
Usage Sept 14-Dec 15 £ 897.02
VAT on usage £ 44.85
Rev court charges (£ 520.00)
(£ 12.50)
Interest (£ 71.28)
£ 1642.07

Eon statement 30 Sept 14 £2673.86
Oct 14 to Dec 15 – 15 payments at £90.00 (£1350.00)
Usage Oct 14-Dec 15 £897.02
Usage Oct 14-Dec 15 VAT £44.85
Govt rebate (£12.00)
Rev court charges (£520.00)
(£12.50)
Rev Interest (£71.28)
£1649.95

Difference between two methods £1649.95
of calculation (£1642.07)
£7.87


You write 4th September 2015 regarding a closed account and falsely specify an arrangement which I have not made.
You have provided no monthly record of my payments of £90.00 in order to falsely claim monies
Stat… o/s are higher than they are.

Your second illegal account estimates usage at April 15 that my personal meter readings show your third-party meter has not yet achieved.

This is nine months before you guesstimate readings (based on previous guesstimates) will catch up with actuals.

SJH85

Used the resolver letter system to Eon and their reply is 'we don't use this/ you'll have to use Eon complaint system' - a system that they already ignore my complaints on.
Has anyone else had this problem with Eon where they are completely uncooperative through resolver and their own Eon complaint system you just get ignored?

System

You could quote their own policy back at them: (from a report to OFGEM 2014)

Over the last two years we have worked with customers to understand their past experiences of having complained to E.ON and to bring to life their insights within our company. We have designed a customer journey that has been built on what customers told us is important to them when they have a complaint:

• “I can tell you about my problem easily” - We make sure our customers can tell us about their complaint in a way that suits them; making it easy to interact with us. All our people who work with customers are trained to recognise any expression of dissatisfaction and record this as a complaint. Customers do not need to speak to a specific complaints department or search for contact details in order to register their complaint.

• “You really understand me” - All our employees have been trained in having great resolution conversations. We spend the time to listen to our customers and truly understand their situation and needs, giving customers the reassurance that we are there to sort things out for them.

• “You take helpful action” - We use our knowledge and expertise to make sure the right steps are taken to resolve things once and for all. We have Resolution Managers, who manage complaints through to resolution. They are highly trained and have access to a network of subject matter experts across the business to make sure they can get things done.

• “I’m happy everything is sorted” - We always want to make sure our customers get a fair and reasonable solution to their problem. Whenever a customer is not satisfied that we have put things right, we carry out an impartial review of the complaint and how we’ve handled it to see if we should do anything differently. We signpost our customers to take their case to the Ombudsman whenever we have not been able to resolve complaints to their satisfaction.

Improving how we handle complaints and removing the need for our customers to complain are integral to our vision: to be our customers’ trusted energy partner. One of our strategic goals is achieving market leading customer satisfaction and handling our customers’ complaints with care is a fundamental driver.

We are building a culture with a core belief that every complaint is a gift, giving us the opportunity to fix issues before they affect other people, and to use our customers’ great feedback to continue getting better and better. Resolving complaints and preventing them from happening again are the drivers behind the changes we have already implemented, and continue to put in place for our customers.

I know that it doesn't help but I couldn't resist posting.

[Deleted User]

The only thing I can add to this long winded thread is that the suppliers don t always know the exact location of meters. They dont need to, but you certainly do when you first purchased the property or even viewed it so you could enter a start reading then switch to a much cheaper tariff with Eon or any one else.
I see this a lot with farms supplying nearby bungalows where there will be many meters in a meter cupboard at the main farm. The meters are not owned by Eon but the local DNO, Western Power and they may have better info where the meter is situated. Only once have I had some awkward idiot denying access to his neighbour who he was at war with to read a meter on his property but he would allow me to see it because I told him it was the law ! I m not sure if it is tho. In your case, Range Farm could well be the same supplier as you and any meter reader could get your meter read at the same time even if he had no idea where the property supplied was. We use meter serial numbers to match when reading multiple meters. I personally have no idea where the property is when I am logging all the reads in a meter cupboard which can easily have a dozen meters in a farm cupboard. How on earth can Eon or any supplier determine if your meter is also supplying someone else. Only you can find this out by shutting every thing off and watching the meter. Very difficult for a supplier to do without your help and the neighbour. It is not the suppliers job to do that its yours
By the way £30 a month seems pretty low but that is what I pay roughly

Bluebirdman_of_Alcathays

Too long, didn't read.

If things are this protracted, take legal advice.