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Npower billing problems

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AndyPK
AndyPK Posts: 4,357 Forumite
Part of the Furniture 1,000 Posts
in Energy
Are NPower having billing problems again? Is it a large widespread problem or just me?

I get a message when I log in.

I don't blame them if it just my account that has a problem, as there have been 2 changes over this billing period.

They issued a bill and then reversed it.

I will study it to see if there is an issue.

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    AndyPK wrote: »
    Are NPower having billing problems again? Is it a large widespread problem or just me?

    I get a message when I log in.

    I don't blame them if it just my account that has a problem, as there have been 2 changes over this billing period.

    They issued a bill and then reversed it.

    I will study it to see if there is an issue.

    Hi AndyPK

    [FONT=&quot]Thank you for posting, I'm sorry to hear you are experiencing problems with your bills. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.

    Thanks

    Vicky :)[/FONT]
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • AndyPK
    AndyPK Posts: 4,357 Forumite
    Part of the Furniture 1,000 Posts
    Thank you for the offer. NPower had already detected the problem so I assume are on the case to resolving it.
  • AndyPK
    AndyPK Posts: 4,357 Forumite
    Part of the Furniture 1,000 Posts
    If I could ask you to have a look at my account please, as I believe they are overcharging me by £170.

    I will email you the details.

    Thank you
  • AndyPK
    AndyPK Posts: 4,357 Forumite
    Part of the Furniture 1,000 Posts
    I now understand why people say you should stay away from npower. Not happy with their complaints department at all.
  • teddysmum
    teddysmum Posts: 9,521 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    AndyPK wrote: »
    If I could ask you to have a look at my account please, as I believe they are overcharging me by £170.

    I will email you the details.

    Thank you



    Do you mean that they have billed too much for the units used or that you are £170 in credit?
  • AndyPK
    AndyPK Posts: 4,357 Forumite
    Part of the Furniture 1,000 Posts
    Bill too much.
This discussion has been closed.
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