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Energy

Archives for November 2015

6 months of issues with Scottish Power
Hi, Trying to keep this as short as possible but it's been 6 months and counting.... 1. Got a gas & electric bill for 9 months of usage just as my tenancy ended at a rental property. Efforts to contact Scottish Power to confirm they were our supplier and set up an account fell on deaf ears... 2. Set up and closed down the…
Scottish Gas - Bank Standing Order
Hi is there anyway to force Scottish gas to accept standing orders from my bank account. i dont have a direct debit with them and i dont want to. but i do not want to have to take a card to a pay point and give cash. i prefer to pay all my bills by standing order on the same day of the month.
EDF Warrant Woes
Hi, I'm being chased by EDF for an outstanding electricity account. I live with my girlfriend in France and so rent out a room in my London flat to a lodger. All of the bills are in my name but I had given the lodger the account details so that they can make payments for the utilities they use. Recently I'd been having…
Timed light to be on in evening and infra red triggered for rest of night?
Hi there I currently have the light above my front door on a motion sensor which means it will come on from dusk til dawn when it detects motion. However, I'd like to be able to have the light on permanently for a few hours in the evening, before becoming motion sensitive for the rest of the night. So I'm looking to do:…
What happens if I pay my energy bill a month late?
Hi, Basically we are totally screwed this month and can't afford to pay our energy bill but can definitely afford to pay it at the end of the month... But will they let us do that or will they cut us off?? We really have no money as my partner moved in and tax credits etc claims haven't gone through yet, we have £900, £480…
Best use of storage Heaters
Hi all, I rent a 1 bed flat, it is electric only, with 3 x storage heaters in the Hall, bedroom and living room. I have only recently needed to heat it, can i check I am doing it the most efficient way? I set the input to around 6 overnight, and the output to around 6 when I am in during the day? Is it best to keep the…
Smart meter. Change supplier
Hi folks, Last week we had smart meters fitted. I am ready to change energy supplier ( duel fuel ) . At the moment i am with npower , if I change to a different supplier will the monitor work with the new supplier.. Thanks Andyroot
Likelihood of getting on DD rather than Pre paid?
We are currently on pre paid meters with BG but may have the possibility of moving next june/July into my mother's home as she is going travelling (lucky her). My wife and I do not have great credit records and both owe energy companies money (I owe BG £1900 & she owes eon £2k+). So for last 3yrs at current property we…
Changing to credit meter and monthly DD
Changing to credit meter from prepayment, been quoted as monthly £49. Now my query, is this my fixed price throughout? What happens if my usage is under or over?
2 meters double woes with EDF. Help!
Hi I have 2 meters in my 1969 flat in Greater Manchester. Both meters have seperate MPANs and one of them is connected only to the underfloor heating, and includes a mechanical timer we are not allowed to change. I think this may be an RHT meter. Im very sure we are being well overcharged for the RHT meter but everytime i…
Incredibly High Electricity Usage
Hi, When looking at outgoings and bills this evening we entered updated electricity meter readings into our EDF account. They had been estimated once since we last gave a meter reading last October but the energy we have used according to our meter in the last ~14 months seems incredibly high, so am looking for any advice.…
Collective Switch
I've just tried to switch from Sainsbury's to the British Gas December 2016 collective switch. After the initial communication from BG about my switch date and meter readings, I heard nothing. I rang them up the day after the switch was meant to happen to ask when they wanted readings, only to be told they had them. The…
New build boiler repairs help
I currently have no heating or hot water. I have tried resetting my boiler and it says it's supplying heat and the lights are on the thermostat but the most I'm getting is Luke warm occasionally. I know I could call British Gas to come and have a look but before I do I wanted to get some advice about costs. The customer…
External Gas Pipe
Should the gas pipe be covered / in trunking? Ours runs up an external wall to boiler in the loft. You can't get to it unless you go on the garage roof though.
british gas collective fix sneaky
hi i have just gone on to this they have done it within 2 days but if differs the price at martins money saving and the email i had from British gas for electric was Unit rate 10.48p per kWh Standing charge‡ 26.00p per day collective Fix December 2016 british gas from martins money saving expert * Unit rate 9.555p per kWh…
Ceramic heaters
Hi Can anyone help I have been trying to find out how much it will cost to run a 1500 watt ceramic heater per hour, we are on old ugly storage heaters which are working with aconemy 10 electric, would it be cheaper to change to the ceramic can't seem to get any info on running costs, would I be able to use the ceramic…
British Gas, inefficiency, lethargy or plain bad manners
A little background. I worked for British Gas (Transco) for over 20 years. I receive a BG occupational pension. (I am 68) In 2010 BG installed my new CH boiler. When the 2 year CHB warranty expired I took out a BG 'Homecare' maintenance agreement. I called BG out once in 2011 that required a new flue fan. I paid the…
Best way to keep landing heated using central heating?
I've finally got to grips with the idea of using the TRV valves on my radiator - ta for the advice on this forum - and the thermostat. However, I'm wondering what the most efficent way of heating the landing is? I rent a three floor house which is quite thin. The lounge is on the top, the bedroom and bathroom are on the…
npower keeping it quiet
I can't see that this has been mentioned before which is a surprise. On November 18th npower introduced a new tariff called 'Online Price Fix Dec 2016'. It is very attractive. Check it out online. I have a suspicion that they knew about the MSE Energy Club offer to come! I asked them what publicity this new offer had been…
Heating Oil Boiler Breakdown & Service Plans
Anyone know of a good firm that does boiler cover for oil boilers? I have been with Gasway, but there customer service is terrible, so looking to move. Thanks.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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