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247 Home Rescue Contract Complaint
Disappointing customer care. I am a landlord and have several properties under the care of 247 home rescue. I have been a customer since mid last year. Was promised by sales team at the time of sign up, free annual checks including landlord CP12 certificates (within 3 months as mine was running out by than, if I changed).…
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VolkerLaser - anyone had free insulation?
Just had an offer of free cavity/loft insulation from this company. They tell me it is funded by the Big 6 at no cost to me ie. not part of the Green Deal which I'd pay for through energy bills. This sounds excellent as I don't qualify for free insulation through British Gas as my house is too young (but freezing!) Does…
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Best standby electric heater?
We had a c.h. problem over Xmas and New Year holidays. I resolved to obtain a back up electric heater just in case we have a repeat problem. The room is a fairly large open plan lounge/kitchen. We would like something that is efficient, reasonably economical and doesn't take up too much space when stored. Any suggestions…
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N Power Super Tariff warning
Just been checking my quarterly new style bill (what a waste of paper 5 pages mostly blank) and on page3 I have been charged twice for the Standing Charge. Once in the Day/Night calc and again in the Heat calc. Rang nPower and they are looking in to it !!!!!
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British Gas agents letter- threatening PAYG electric meter.. options?
Some help welcome here, MSE'rs.. I have been out of work for some time, so making nominal payments on electric (and gas), until a new job is found. BG are fully aware of this. Now had a letter from BCW Group, supposedly 'authorised officers' of BG, saying as 'unable to resolve the matter, serve notice of intention to make…
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Water heating on Economy 7
(I have an energy supply problem described in another current thread but this is a separate issue, for the moment I'm pretending there's no prob.) I'm currently on E7 and paying roughly twice as much on the day rate as the night rate. This is a modern flat and there's a large well insulated water cylinder. But I live alone…
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Gas consumption seems high for a 2-bed with 2 people
Hi everyone, Seeking some advice about what seems like unexpectedly high gas consumption. We (2 occupants) live in a 2-bed house (2 up, 2 down, 1 bathroom). Gas central heating and combi boiler (hot water on demand). We have the heating on for around 2 hours per day at the moment, and over the winter about 3 hours per day.…
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Electricity Meter readings unusually high?
Hi there, I'm on an Economy 7 meter with EDF and regularly do my own meter readings to upload to their site. They sent me an email last week asking me to do an additional meter reading which I found unusual. However on checking, the meter is showing that I have used three times more electricity (on the day rate) in the…
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National grid wants to take gas pipe out.
I moved in a property nearly 2 years ago. The previous tenant had the gas capped so the propery is all electric. I was getting a bill every month from British Gas for a standing charge for the meter that was still in place. I contacted them to take the meter out which they did nearly a year ago. The National Gridcontacted…
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Electromax heatrae sadia - help! How does it work?
Hello, Have recently moved into a rental property - 2 bed flat- which has a heatrae sadia Electromax heater. I'm really looking for some advice on how it works and the most efficient way to run it! I have finally figured out how to program the heating side and have set it to come on for a couple of hours in the evening.…
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Pressure drop to zero in new Combi Boiler
I have just changed over from a conventional heating system to a new worcester combi boiler system one week ago. We are seeing a pressure drop in the system from 1.5 bar to 0 within 4-5 hours. We top up the pressure to 1.5 bar atleast twice a day. Our installer said it must be a CH leak but cannot see any obvious leaks.…
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British Gas Fixed Price May 2015 - When can I leave?
Apologies if this sort of question has been asked before. I'm sure it has but cannot find listed in forums despite a quick search Anyway coming out of the above at end of May. I'd always assumed a contract ending on 31st May meant I couldn't leave before that date but reading someone on the web I see that suppliers now…
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Changing Meters?
I'm currently on prepayment meter and would like to change to a regular one. Npower want £60 per meter. I'd not be able to afford that upfront. Does anyone know if I can pay it off over a set time/it added on to my bill? Or ofcourse if there's any way to getting this free? ;)
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Home Energy Services - advice anyone
We have cover for our boiler with Home Energy Services (HES). We have now been without hot water/heating for 21 days. HES have twice arranged for an engineer to come to repair the boiler after parts had been ordered following an initial visit. Both times they have not turned up nor have they contacted me to apologise or…
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if solar is good why hasnt every one got it
looking at solar got a great price from TP solar but if solar is so good then why hasnt every one got it ??? i under stand the return in ££ and the saving etc but trying to make the better half understand more and not be so "do what you want" ish about it thanks marc
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New Boiler - Switch supplier? How?
Hi all, So on Wednesday we will be changing our Baxi Bermuda back boiler over to a Valliant 831 ecoTec combi boiler, we are also having thermostats on all radiators (currently have none) and also the wireless room thermostate aswell. With our payments recently increased as our DD wasnt covering the energy we were use, do…
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Npower, new deal
Hi Everyone, I've been with Npower and fixed deal ends now. Anybody know a deal that you can recommend ? Thanks Ash
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British Gas HomeCare 200/Excess & Mistake
Afternoon MSE's! I have a question regarding a situation which arose today. Hubby called British Gas & got a quote for HomeCare 200 cover. Got all the details & the monthly direct debit price, compared online, asked a few more questions, decided we were happy to proceed. Confirmed things like what was covered, what…
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scottish power are thief's WARNING
If anyone has left scottish power recently I would strongly urge you to check your online accounts to see if they still have your money. I left them in October and after hundreds of calls mails apologies they still have my money 7 months later. I had a small refund on my gas but still have £200 on my elec. They even…
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Unsure about energy - EON
Hi, I'm hoping to get some advice on energy rights as I'm not sure if I'm getting shafted. I moved into a rented property a couple of weeks ago that was previously supplied by EON. I phoned them today about the energy supply. I was happy to go with them after looking at the info on the website. However, after the credit…
